Enabling or disabling whiteboard cloud sharing

Whiteboard cloud sharing enables users to share their whiteboards only with users within their organization, or to include users from outside their organization. Account owners and administrators can enable or disable this option for user groups, or for the entire account. In this article, you will learn how to enable and disable the cloud sharing option for whiteboards and let you know what will happen if you disable it.

This article covers:

• How to enable or disable whiteboard cloud sharing
• What happens if saving whiteboards to the cloud is disabled

Prerequisites for enabling or disabling whiteboard cloud sharing

• Administrator privileges on the Zoom web portal

How to enable or disable whiteboard cloud sharing

Account

1. Sign in to the Zoom web portal.
2. Click Account Management, then Account Settings.
3. Click the Whiteboard tab.
4. Under the Whiteboard Cloud Sharing section, click the Sharing toggle to enable or disable the option.
5. If a verification dialog appears, click Enable or Disable to verify the change.
6. (Optional) To prevent all users in your account from changing these settings, click the lock icon  , and then click Lock to confirm the setting.

Group

1. Sign in to the Zoom web portal.
2. In the navigation menu, click User Management then Groups.
3. Click the applicable group name from the list.
4. Click the Whiteboard tab.
5. Under the Whiteboard Cloud Sharing section, click the Sharing toggle to enable or disable the option.
6. If a verification dialog appears, click Enable or Disable to verify the change.
7. (Optional) To prevent all users in the group from changing these settings, click the lock icon  , and then click Lock to confirm the setting.

This setting allows users to choose which groups their whiteboards are shared with. The Only users in the same organization option is selected by default. Click Allow sharing with anyone with a Zoom Account (same organization and external orgs) to allow users to share with others outside your organization who have a Zoom account. This setting applies to whiteboards created both in-meeting and out-of-meeting.

What happens if saving whiteboards to the cloud is disabled

Whiteboards with the cloud saving option turned off are temporary in nature and not saved permanently in the Zoom cloud. As long as there is a single active user on the whiteboard, others can join by refreshing an inactive browser tab or opening a previously bookmarked link.

If saving whiteboards to the cloud is disabled after whiteboards are created, the whiteboard lifespan is limited to the session of the last user. If there are no active users for the whiteboard, it will no longer be available, even if the collaborators have bookmarked or saved the link to it. This includes the following cases:

• The collaborator closed the browser or loaded a different URL in the same browser tab.
• The collaborator is inactive for a predefined period of time. This is currently defined as 60 minutes. After this period the user is disconnected from the whiteboard.
• If all collaborators are offline because of any of the above reasons, the whiteboard will no longer be reopened.