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Downloading Zoom IQ for Sales conversation recording and transcript

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Aside from using the Zoom web portal and the desktop client to access meetings recorded with Zoom IQ,  you can also download the recording and transcript to access them offline.

This article covers

Prerequisites for downloading Zoom IQ for Sales conversation recording and transcript

  • Business or Enterprise account
  • Licensed user with Zoom IQ for Sales license

How to download a conversation recording

Using the Conversations page

When downloading a conversation recording from the Conversations page, the download will produce a single .mp4 file.

  1. Sign in to the Zoom web portal.
  2. In the left navigation menu, click Zoom IQ for Sales then Conversations.
    You can view personal conversations in the My Conversations tab. Conversations shared with you or your team appear in the All Conversations tab.
  3. From the list of conversations, click the ellipsis corresponding to the conversation you wish to download.
  4. Click Download then Recording.
    The recording will be downloaded in .mp4 format.

Using the desktop client

Note: Supported on Zoom desktop client for Windows, macOS, or Linux: version 5.12.6 or higher

  1. Sign in to the Zoom desktop client.
  2. In the top navigation menu, click Zoom IQ then Conversations.
    Note:     If Zoom IQ is not listed in the top navigation menu, click More  then Zoom IQ.
  3. From the list of conversations, click the ellipsis corresponding to the conversation you wish to download.
  4. Click Download then Recording.
    The recording will be downloaded in .mp4 format.

Using the Recordings page

When downloading a conversation recording from the Recordings page, the download will produce several recording files, including the conversation transcript (.vtt format) in addition to the .mp4 file.

  1. Sign in to the Zoom web portal.
  2. In the left navigation menu, click Recordings.
  3. From the list of conversations, click the ellipsis corresponding to the conversation you wish to download.
  4. Click Download.

How to download a conversation transcript

Using the Conversations page

  1. Sign in to the Zoom web portal.
  2. In the left navigation menu, click Zoom IQ for Sales then Conversations.
    You can view personal conversations in the My Conversations tab. Conversations shared with you or your team appear in the All Conversations tab.
  3. From the list of conversations, click the ellipsis corresponding to the conversation you wish to download.
  4. Click Download then Transcript.
    The transcript will be downloaded in .vtt format.

Using the desktop client

Note: Supported on Zoom desktop client for Windows, macOS, or Linux: version 5.12.6 or higher

  1. Sign in to the Zoom desktop client.
  2. In the top navigation menu, click Zoom IQ then Conversations.
    Note:     If Zoom IQ is not listed in the top navigation menu, click More  then Zoom IQ.
  3. From the list of conversations, click the ellipsis corresponding to the conversation you wish to download.
  4. Click Download then Transcript.
    The transcript will be downloaded in .vtt format.

Using the Recordings page

When you download a conversation recording from the Recordings page, the transcript file is already included. You can still opt to only download the transcript file by following these steps:

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Recordings.
  3. In the Cloud Recordings tab, click a topic to select a recording.
  4. Hover over Audio transcript then click the button to download the file.

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