Renewing your subscription

Your Zoom subscription renewal depends on if your subscription was purchased online or if you were quoted from Sales.

Note: If you were automatically downgraded due to an overdue invoice but wish to renew with your previous plan, it is necessary to settle any outstanding invoices first.

Starting July 17, 2023, certain account owners and admins will notice a dedicated Plans and Billing section within their ADMIN menu. Learn more about the new billing experience. 

This article covers:

• How to renew your subscription
  • Customers who’ve purchased a Zoom subscription online
  • Direct customers with subscription quoted from Sales
• How to renew with a coupon
• How to change the number of licenses associated with your subscription

Prerequisites for renewing your Zoom subscription

• Account owner, admin, or a custom role with billing privileges

Note: If you have a Basic (free) account, learn how to upgrade to a paid account.

How to renew your subscription

Customers who’ve purchased a Zoom subscription online

Automatic renewal is enabled to all plans purchased online. You will receive an email notification before the renewal occurs. Additionally, you can locate your next invoice date on the page displaying your current plans.

You have the option to cancel before your next renewal date. If you miss the cancellation deadline but qualify for a refund, refer to the refund section for further information.

Direct customers with subscription quoted from Sales

For direct customers with a subscription quoted from Sales, if auto-renew is enabled, your subscription will renew automatically until you manually cancel it. For direct customers with auto-renew disabled, your subscription will be canceled at the end of the service period unless you receive a new quote (through Sales) or re-sign up online.

If you have purchased a subscription via a direct sales quote, all changes requested will take place at the end of the subscription term that is indicated on the quote. If you have any questions, you can email your dedicated Account Executive or renewals@zoom.us.

How to renew with a coupon

Whether you are upgrading your plan from free/basic to a paid account, making a purchase as a new user, or renewing a subscription, you have the option to apply a promotional code to your account.

How to change the number of licenses associated with your subscription

If you require additional licenses and need to purchase them, Zoom will calculate the prorated price plan for the new licenses, aligning it with your original payment cycle. However, if you decide to remove licenses, this change will take effect at the end of your subscription term without any refund or credit. You will retain access to those licenses until the end of your subscription term.