Potential crash on 32-bit Windows devices with very high-resolution screens

Issue

Windows devices running the 32-bit version of the VDI client may experience an unexpected crash if the following conditions are met:

• Windows devices running the 32-bit version of the VDI client
• VDI client is in Standard mode (no remote connection or fallback mode)
• Device is connected to a very high-resolution screen, generally 4k or above.

Environment

This potential issue impacts customers using Windows thin clients.

Cause

This is caused by a memory management issue. Larger screens require more system memory and the 32-bit VDI client does not currently support the additional memory required for these screen resolutions.

Resolution

While Zoom looks into potential solutions for this issue on 32-bit clients, upgrading to the 64-bit version of the VDI client is the only current solution, as this issue does not affect the 64-bit version.