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Creating and using channels (group messaging) Follow

Overview

Channels allows you to easily create private or public groups, send group chats, files, screen captures, images and start an instant group meeting with or without video. You can use group messaging on Mac, PC, iOS and Android devices running Zoom.

Public channels can have up to 10,000 members. Private channels on paid accounts can have up to 5000 members and private channels on free accounts can have up to 500 members. 

Prerequisites

  • Zoom desktop client for Mac, PC, or Linux
  • Zoom mobile app for iOS or Android

Viewing and joining channels

  1. Sign in to the Zoom desktop client.
  2. Click Contacts.
  3. Click Channels to see a list of channels you currently belong to.
  4. Click the plus icon , then click Join a channel to view a list of channels you can join.
  5. Use the search bar to find a channel, then hover over the channel name and click Join.
    Channels you have joined will be indicated by the group icon in your chat list. The chat list will also indicate if the channel is Public or Private.

Starring a channel

You can put a star on important channels, placing them under STARRED in your chat panel and allowing you to quickly view them later on.

  1. Sign in to the Zoom desktop client.
  2. Click Chat.
  3. Click the channel you want to star.
  4. Click the star icon .
    The starred channel will appear in the STARRED section of the chat panel.

Creating a channel

  1. Sign in to the Zoom desktop client.
  2. Click Contacts.
  3. Click Channels to see a list of channels you currently belong to.
  4. Click the plus icon , then click Create a Channel.
  5. Enter the required information to create a new channel:
    • Channel Name: Enter a display name to help others identify your channel.
    • Invite members: Enter a name to search for people to invite, then click the name to add them to the invite list.
    • Select the privacy setting for your channel:
      • Private: Only invited people can join your channel.
      • Public: Anyone in your organization can join your channel.
  6. Click Create Channel.

Customizing a channel's name and privacy settings

If you created a channel, you can change its name and change channel privacy settings.

  1. Sign in to the Zoom desktop client.
  2. Click Contacts.
  3. Click Channels to see a list of channels you currently belong to.
  4. Select the channel that you created, then click Edit. You will be able to edit the channel if you are listed as an Admin.
  5. You can change the following channel settings:

    • Channel Name: Enter a display name to help others identify your channel.
    • Channel Type: Select the channel type.
      • Private: Only invited people can join your channel.
      • Public: Anyone in your organization can join your channel.
    • Privacy: Adjust privacy settings.
      • Members in your organization: Only allow members of your organization to be invited to the channel. This option is only available if your channel is Private.
      • New members can see message history: New members can see chat messages made before they join.
  6. Click Save Changes.

Customizing a channel's description

The channel description provides a brief explanation that helps users identify the channel.

  1. Sign in to the Zoom desktop client.
  2. Click Chat.
  3. Click the channel you want to invite members to.
  4. Click the info icon , then click Channel Info.
  5. Click Edit (if there's an existing description) or Add a channel description.
  6. Enter a description and click Save.
    Channel members can view the description by clicking the info icon  then Channel Info.

Inviting members to a channel

Note: After inviting a member to a channel, you can send direct messages to them only if they're in your contacts directory.

  1. Sign in to the Zoom desktop client.
  2. Click Chat.
  3. Click the channel you want to invite members to.
  4. Click the info icon , then click Invite Others.
  5. Use the text box to search for members, select the members you want to invite, then click Invite Members.

Directly messaging channel members

Note: After inviting a member to a channel, you can send direct messages to them only if they're in your contacts directory. Follow these steps to obtain a member's email address and add them as a contact.

  1. Sign in to the Zoom desktop client.
  2. Click Chat.
  3. Click the channel you want to invite members to.
  4. Click the info icon , then click Members.
  5. Hover over the members you want to add as a contact.
  6. Click the ellipses icon (...) then View Profile. Copy the member's email address.
  7. Follow the instructions to add a contact.

External Contacts

Users added to your contact list, who are not on the same account as yours, will be labeled as External in chats:

For a one on one chat, External will be listed to their name at the top of the chat window:

For a group chat, External will be listed next to the name of any participants who are not a part of the account:

Viewing and joining channels

  1. Sign in to the Zoom desktop client.
  2. Click Contacts.
  3. Click the Channels tab to see a list of channels you currently belong to.
  4. Click the plus icon , then click Create a channel.
  5. Click the Join a Public Group tab to view a list of channels you can join.
  6. Use the search bar to find a channel, then select the channel and click Join.
    Channels you have joined will be indicated by the group icon in your chat list. The chat list will also indicate if the channel is Public or Private.

Starring a channel

You can put a star on important channels, placing them under STARRED in your chat panel and allowing you to quickly view them later on.

  1. Sign in to the Zoom desktop client.
  2. Click Chat.
  3. Click the channel you want to star.
  4. Click the star icon .
    The starred channel will appear in the STARRED section of the chat panel.

Creating a channel

  1. Sign in to the Zoom desktop client.
  2. Click Contacts.
  3. Click Channels to see a list of channels you currently belong to.
  4. Click the plus icon , then click Create a Channel.
  5. Enter the required information to create a new channel:

    • Group Type: Select the privacy setting for your channel:
      • Private: Only invited people can join your channel.
      • Public: Anyone in your organization can join your channel.
    • Channel Name: Enter a display name to help others identify your channel.
    • Invite members: Enter a name to search for people to invite, then click the name to add them to the invite list.
    • Members in your organization only: Only allow members of your organization to be invited to the channel. This option is only available if your channel is Private.
  6. Click Create a Group.

Customizing a channel's name and privacy settings

If you created a channel, you can change its name and change channel privacy settings.

  1. Sign in to the Zoom desktop client.
  2. Click Chats.

    Channels are indicated by the group icon in your chats list.
  3. Hover over the channel that you created.
  4. Click the downward arrow, then click Channel Settings.
  5. You can change the following channel settings:

    • Channel Name: Click the pencil icon beside the display name to change it.
    • Enable message notifications: Notifies you when there are new messages in the channel.
    • New members can see message history: New members can see chat messages sent before they joined.
  6. Click Save Changes.

Inviting members to a channel

Note: After inviting a member to a channel, you can send direct messages to them only if they're in your contacts directory.

  1. Sign in to the Zoom desktop client.
  2. Click Chats.

    Channels are indicated by the group icon in your chats list.
  3. Hover over the channel that you created.
  4. Click the downward arrow, then click Invite Others.
  5. Use the text box to search for members, select the members you want to invite, then click Save Changes.

Directly messaging channel members

Note: After inviting a member to a channel, you can send direct messages to them only if they're in your contacts directory. Follow these steps to obtain a member's email address and add them as a contact.

  1. Sign in to the Zoom desktop client.
  2. Click Chat.
  3. Click the channel you want to invite members to.
  4. Click the info icon , then click Members.
  5. Hover over the members you want to add as a contact.
  6. Click the ellipses icon (...) then View Profile. Copy the member's email address.
  7. Follow the instructions to add a contact.

Viewing and joining channels

  1. Sign in to the Zoom mobile app.
  2. Tap Contact.
  3. Tap the Channels tab to see a list of channels you currently belong to.
  4. Tap the plus icon in the top-right corner, then click Join a Public Channel to view a list of channels you can join.
  5. Use the search bar to find a channel, then tap the channel to join it.

Starring a channel

You can put a star on important channels, placing them under STARRED in your chat panel and allowing you to quickly view them later on.

  1. Sign in to the Zoom mobile app.
  2. Tap Contact.
  3. Tap the Channels tab to see a list of channels you currently belong to.
  4. Tap the channel you want to star.
  5. Tap the info icon beside the channel name, then click the star icon .
    The starred channel will appear in the Starred section at the top of your channels list.

Creating a channel

  1. Sign in to the Zoom mobile app.
  2. Tap Contact.
  3. Tap the Channels tab to see a list of channels you currently belong to.
  4. Tap the plus icon in the top-right corner, then click Create a New Channel.
  5. Enter the required information to create a new channel:

    • Select the privacy setting for your channel:
      • Private: Only invited people can join your channel.
      • Public: Anyone in your organization can join your channel.
    • Channel Name: Enter a display name to help others identify your channel.
    • Members in your organization only: Only allow members of your organization to be invited to the channel. This option is only available if your channel is Private.
  6. Click Next.
  7. Use the text box to search for members, select the members you want to invite, then click OK.

Customizing a channel's name and privacy settings

If you created a channel, you can change its name and change channel privacy settings.

  1. Sign in to the Zoom mobile app.
  2. Tap Contact.
  3. Tap the Channels tab to see a list of channels you currently belong to.
  4. Tap the channel you want to edit.
  5. Tap the info icon  in the top-right corner.
  6. Tap Channel Information.
  7. You can change the following channel settings:

    • Chat Topic (Channel Name): Enter a display name to help others identify your channel.
    • New members can see message history: New members can see chat messages sent before they joined.

Customizing a channel's description

The channel description provides a brief explanation that helps users identify the channel. You can also use the channel description to 

  1. Sign in to the Zoom mobile app.
  2. Tap Contact.
  3. Tap the Channels tab to see a list of channels you currently belong to.
  4. Tap the channel you want to edit.
  5. Tap the channel name at the top.
    Zoom will display the About Channel screen.
  6. Tap Description, enter or edit the description.
    Channel members can view the description by performing steps 1 to 5.

Inviting members to a channel

Note: After inviting a member to a channel, you can send direct messages to them only if they're in your contacts directory.

  1. Sign in to the Zoom mobile app.
  2. Tap Contact.
  3. Tap the Channels tab to see a list of channels you currently belong to.
  4. Tap the channel you want to invite members to.
  5. Tap the channel name at the top.
    Zoom will display the About Channel screen.
  6. Tap Invite Members.
  7. Use the text box to search for members, select the members you want to invite, then click OK.

Directly messaging channel members

Note: After inviting a member to a channel, you can send direct messages to them only if they're in your contacts directory. Follow these steps to obtain a member's email address and add them as a contact.

  1. Sign in to the Zoom desktop client.
  2. Tap Contact.
  3. Tap the Channels tab to see a list of channels you currently belong to.
  4. Tap a channel name in the list.
  5. Tap the channel name at the top.
  6. Tap Members, then the member's name.
  7. Copy the member's email address.
  8. Follow the instructions to add a contact.

External Contacts

Users added to your contact list, who are not on the same account as yours, will be labeled as External in chats:

The External label will also show on the profile picture of the contact when clicking on their profile information:

For a group chat, External will be listed next to the name of any participants who are not a part of the account: