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Creating and using channels Follow

Overview

Channels allows you to easily create private or public groups, send group chats, files, screen captures, images and start an instant group meeting with or without video.

Public channels can have up to 10,000 members. Private channels on paid accounts can have up to 5000 members and private channels on free accounts can have up to 500 members. 

Prerequisites

  • Zoom desktop client for Windows, macOS, or Linux, 5.2.1 or higher
  • Zoom mobile app for iOS or Android, 5.2.1 or higher

Viewing and joining channels

  1. Sign in to the Zoom desktop client.
  2. Click the Contacts tab, then click Channels to see a list of channels you currently belong to.

    You can also click the Chat tab to see a list of channels in the left-side panel.
  3. Click the plus icon , then click Join a Channel to view a list of channels you can join.
  4. Use the search bar to find a channel, then hover over the channel name and click Join.
    Channels you have joined will be indicated by the group icon in your chat list. The chat list will also indicate if the channel is Public or Private.

Starring a channel

You can put a star on important channels, placing them under STARRED in your chat panel and allowing you to quickly view them later on.

  1. Sign in to the Zoom desktop client.
  2. Click Chat.
  3. Click the channel you want to star.
  4. Click the star icon .
    The starred channel will appear in the STARRED section of the chat panel.

Creating a channel

  1. Sign in to the Zoom desktop client.
  2. Click Contacts.
  3. Click Channels to see a list of channels you currently belong to.
  4. Click the plus icon , then click Create a Channel.
  5. Enter the required information to create a new channel:
    • Channel Name: Enter a display name to help others identify your channel.
    • Channel Type: Select the channel type.
      • Public: Anyone in your organization can join your channel.
      • Private: Only invited people can join your channel.
    • External users can be added: If checked, users not in your organization can be added to the channel.
      Note: If you enable this option, make sure to review the channel privileges of external users.
      • By all channel members: Members internal and external to your organization can add external members. 
      • By members in your organization: Only members internal to your organization can add external members. 
    • Add Members: Enter a name to search for people to invite, then click the name to add them to the invite list.
      Note: You can invite individual users, or you can select an existing channel to invite all members of that channel. You must be a member of the channel to invite all of its members. For the Linux client, you can only invite individual users.
    • Manage Posting Permissions: Select which channel members are allowed to post in the channel.
      • Everyone: All channel members can post in the channel.
      • Admin only: Only the admin can post in the channel.
      • Admin, plus specific people: Only the admin and specified members can post in the channel.
  6. Click Create Channel.

Customizing a channel's name and privacy settings

If you're the channel admin, you can customize the channel's name and privacy settings.

Note: You will be able to edit the channel if you are listed as an Admin.

  1. Sign in to the Zoom desktop client.
  2. Access channels using the Contacts or Chat tabs:
    • Click the Contacts tab, then click Channels to see a list of channels you currently belong to. Select a channel, then click Edit
    • Click the Chat tab, then select a channel in the left-side panel. Click the info icon  then More Options > Edit Channels.
  3. You can change the following channel settings:
    • Channel Name: Enter a display name to help others identify your channel.
    • Channel Type: Select the channel type.
      • Public: Anyone in your organization can join your channel.
      • Private: Only invited people can join your channel.
    • Privacy: Change privacy settings.
      • External users can be added: If checked, users not in your organization can be added to the channel.
        • By all channel members: Members internal and external to your organization can add external members. 
        • By members in your organization: Only members internal to your organization can add external members. 
      • New members can see message history: New members can see chat messages made before they join.
  4. Click Save Changes.

Customizing a channel's description and posting permissions

The channel description provides a brief explanation to help users identify the channel. You can also change posting permissions.

Note: You can only change posting permission in the Windows and macOS clients.

  1. Sign in to the Zoom desktop client.
  2. Click Chat.
  3. Click the channel you want to customize
  4. Click the info icon .
  5. Customize these settings
  • Channel Info: Click Edit (if there's an existing description) or Add a channel description. Enter a description and click Save. Channel members can view the description by clicking the info icon  then Channel Info.
  • More options
    • Manage Posting Permissions: Select which channel members are allowed to post in the channel.
      • Everyone: All channel members can post in the channel.
      • Admin only: Only the admin can post in the channel.
      • Admin, plus specific people: Only the admin and specified members can post in the channel.

Inviting members to a channel

Note: After inviting a member to a channel, you can send direct messages to them only if they're in your contacts directory.

  1. Sign in to the Zoom desktop client.
  2. Click Chat.
  3. Click the channel you want to invite members to.
  4. Click the info icon , then click Invite Others.
  5. Use the text box to search for users, select the users you want to invite, then click Invite Members.

    Note:
    • You can invite individual users, or you can select an existing channel to invite all members of that channel. You must be a member of the channel to invite all of its members. For the Linux client, you can only invite individual users.
    • You can invite external Zoom users if allowed by the channel admin. Make sure to review the channel privileges of external users before you invite them.

Directly messaging channel members

Note: After inviting a member to a channel, you can send direct messages to them only if they're in your contacts directory. Follow these steps to obtain a member's email address and add them as a contact.

  1. Sign in to the Zoom desktop client.
  2. Click Chat.
  3. Click the channel you want to invite members to.
  4. Click the info icon , then click Members.
  5. Hover over the members you want to add as a contact.
  6. Click the ellipses icon (...) then View Profile. Copy the member's email address.
  7. Follow the instructions to add a contact.

External contacts

Users added to your contact list, who are not on the same account as yours, will be labeled as External in chats.

For a one on one chat, External will be listed to their name at the top of the chat window:

For a group chat, External will be listed next to the name of any participants who are not a part of the account:

Viewing and joining channels

  1. Sign in to the Zoom mobile app.
  2. Tap Contact.
  3. Tap the Channels tab to see a list of channels you currently belong to.
  4. Tap the plus icon in the top-right corner, then click Join a Public Channel to view a list of channels you can join.
  5. Use the search bar to find a channel, then tap the channel to join it.

Starring a channel

You can put a star on important channels, placing them under STARRED in your chat panel and allowing you to quickly view them later on.

  1. Sign in to the Zoom mobile app.
  2. Tap Contact.
  3. Tap the Channels tab to see a list of channels you currently belong to.
  4. Tap the channel you want to star.
  5. Tap the info icon beside the channel name, then click the star icon .
    The starred channel will appear in the Starred section at the top of your channels list.

Creating a channel

  1. Sign in to the Zoom mobile app.
  2. Tap Contact.
  3. Tap the Channels tab to see a list of channels you currently belong to.
  4. Tap the plus icon in the top-right corner, then click Create a New Channel.
  5. Enter the required information to create a new channel:

    • Channel Name: Enter a display name to help others identify your channel.
    • Select the privacy setting for your channel:
      • Private: Only invited people can join your channel.
      • Public: Anyone in your organization can join your channel.
    • External users can be added: Allow members external of your organization to be invited to the channel.
      Note: If you enable this option, make sure to review the channel privileges of external users.
  6. Click Next.
  7. Use the text box to search for members, select the members you want to invite, then click OK.

Customizing a channel's name and privacy settings TAG

If you created a channel, you can change its name and change channel privacy settings.

  1. Sign in to the Zoom mobile app.
  2. Tap Contact.
  3. Tap the Channels tab to see a list of channels you currently belong to.
  4. Tap the channel you want to edit.
  5. Tap the info icon  in the top-right corner.
  6. You can change the following channel settings:
    • Channel Name: Enter a display name to help others identify your channel.
    • Tap More Options to access privacy settings, such as: 
      • External users can be added: Allow members external of your organization to be invited to the channel.
      • New members will see previous messages and files: New members can see chat messages made before they join.

Customizing a channel's description

The channel description provides a brief explanation that helps users identify the channel. You can also use the channel description to 

  1. Sign in to the Zoom mobile app.
  2. Tap Contact.
  3. Tap the Channels tab to see a list of channels you currently belong to.
  4. Tap the channel you want to edit.
  5. Tap the info icon  in the top-right corner.
  6. Tap Description, enter or edit the description.
    Channel members can view the description by performing steps 1 to 5.

Inviting members to a channel

Note: After inviting a member to a channel, you can send direct messages to them only if they're in your contacts directory.

  1. Sign in to the Zoom mobile app.
  2. Tap Contact.
  3. Tap the Channels tab to see a list of channels you currently belong to.
  4. Tap the channel you want to invite members to.
  5. Tap the info icon  in the top-right corner.
  6. Tap Add Members.
  7. Use the text box to search for members, select the members you want to invite, then click OK.

    Note:
    • You can invite individual users, or you can select an existing channel to invite all members of that channel. You must be a member of the channel to invite all of its members.
    • You can invite external Zoom users if allowed by the channel admin. Make sure to review the channel privileges of external users before you invite them.

Directly messaging channel members

Note: After inviting a member to a channel, you can send direct messages to them only if they're in your contacts directory. Follow these steps to obtain a member's email address and add them as a contact.

  1. Sign in to the Zoom desktop client.
  2. Tap Contact.
  3. Tap the Channels tab to see a list of channels you currently belong to.
  4. Tap a channel name in the list.
  5. Tap the channel name at the top.
  6. Tap Members, then the member's name.
  7. Copy the member's email address.
  8. Follow the instructions to add a contact.

External Contacts

Users added to your contact list, who are not on the same account as yours, will be labeled as External in chats:

The External label will also show on the profile picture of the contact when clicking on their profile information:

For a group chat, External will be listed next to the name of any participants who are not a part of the account: