Release notes for macOS

Zoom provides up-to-date release notes for our software on devices using macOS. This article contains information about recent changes to the Zoom app for macOS, including new and enhanced features, updates to existing features, and bug fixes. In addition, you can find information about upcoming changes (if available) and see a full history of macOS software updates made in the last two years (by release date and version number).

When updating Zoom on your device, there are two download types:

Manual: Most client releases require manually checking for updates in the client, or downloading from the Zoom Downloads page directly. These can be either major or minor releases.

Prompted: Prompted versions are important versions with useful feature enhancements and/or critical bug fixes. Users with a version below a prompted version will see a banner in the client, informing them of an available update. Learn more about prompted versions, as well as AutoUpdate tracks. 

Other Platform Updates: Zoom Rooms, Windows, iOS, Android, Linux, and Web

For a list of release notes by date, see Zoom Releases by Date. 

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Upcoming Release

Details about upcoming releases will be posted as they become available.

October 2, 2023 version TBA

Changes to existing features

• Additional availability of Meeting Summary and Thread Summary AI Companion features
  The AI Companion Meeting Summary and Team Chat Thread Summary features are now available for accounts with active BAAs. These accounts will have the same enablement controls as other eligible accounts and the settings will be disabled by default. Currently, all other AI Companion features are unavailable for accounts with active BAAs.

Resolved Issues

• Minor bug fixes
• Resolved an issue regarding connectivity issues related to the end of support of OpenSSL 1.1.1 and the switch to OpenSSL 3.1.1 

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Current Release

September 25, 2023 version 5.16.1 (23158)

Download type: Manual
Download here: Download Center

New and enhanced features

• Meeting features
  • Greater host control of AI Companion during meetings 
    Hosts can control who in the meeting can ask AI Companion questions about the current meeting, when active in the current meeting. In addition to setting these defaults through web settings, the host can also control AI Companion access during the live meeting. The in-meeting options are the same as the web settings, restricting access to only themselves (the host), all participants from the point they join (meaning they cannot ask questions about topics from before they joined), or all participants for the entire time the AI Companion is active. If this is locked by admins, hosts cannot change this access during the live meeting.

Resolved Issues

• Minor bug fixes
• Resolved an issue regarding contacts invited as part of scheduling a meeting not receiving the invite

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Previous Releases

Note: The information in the past release notes may have been superseded by subsequent release notes. Please review all current release notes carefully.

September 18, 2023 version 5.16.0 (22929)

Download type: Manual

Changes to existing features

• User requests for enabling Team Chat Compose and Thread Summary
  Paid users on eligible paid plans (may not be available for select verticals and regional customers) may be able to see the Zoom AI Companion chat compose and thread summary options within the Team Chat UI, even if the account admin has not enabled it. If these options are visible but not enabled, users can request admin enablement. Account admins can control the visibility of these enablement options through web settings. By default, these features will be visible to users in Team Chat.
• Expanded access to audio transcription and Smart Recording for cloud recordings 
  The ability to generate a post-meeting audio transcript for a cloud recording, as well as the Smart Recording ability, which generates chapters and next steps based on the cloud recording’s transcript, are now both available for Pro accounts and higher. Previously, these features were available for Business accounts and higher.

New and enhanced features

• General features
  • Additional MSI/PLIST/GPO/MDM options
    • Disable Zoom Notes for Meetings - DisableInMeetingZoomNotes 
      Disabled by default, admins can control the use of Zoom Notes during Zoom Meetings.
  • Keyboard shortcuts for desktop client tab navigation 
    New keyboard shortcuts are added to the desktop client, making it easier for users to quickly switch between Zoom product tabs. Additionally, the Windows desktop client is getting a General section in the Keyboard Shortcuts section, which includes the new options below and a few other shortcuts, relocated from other sections. The following shortcuts are added to the Keyboard Shortcuts section of the client Settings page:
    • Ctrl+Tab: Move to the next tab
    • Ctrl+Shift+Tab: Move to the previous tab
    • Ctrl+1 through Ctrl+8 : Move to a specific tab
    • Ctrl+9: Move to the last tab
  • Max bandwidth for Zoom Mesh parent-devices 
    To better adapt to weaker networks, each parent device is limited to a maximum bandwidth, which, when exceeded by child devices, triggers the parent device to connect to no additional child devices. For ethernet connections, the maximum bandwidth is 60 MBPS, and 15 MBPS for wifi connections. This has no effect on the setting for maximum bandwidth per attendee.
  • Update to OpenSSL 3.1.1
    Due to the end of support by OpenSSL for version 1.1.1, the Zoom client is updated to use OpenSSL 3.1.1. Depending on your network security configuration, you may also need to update your network infrastructure devices’ firmware.
• Meeting/webinar features
  • Annotation toolbar redesign
    When annotating on a shared desktop or specific window, the annotation toolbar is redesigned to improve usability and reduce the screen space used by that toolbar. The toolbar is slimmed down and will snap to the nearest edge of the screen, orienting either vertically or horizontally.
  • Q&A usability enhancement 
    Threaded comments to submitted questions in Q&A are capped at displaying 2 comments before they are hidden behind a View More option. This aims to make reading submitted questions and their responses easier by reducing how other questions and expanding threads affect each other in the Q&A window.
  • Window merge-in enhancements 
    Side panels, such as the in-meeting chat and participants panels, can be easily popped out from the main meeting/webinar window for ease of use, and with these updates, they are even easier to merge back into the meeting/webinar window. Additionally, the Q&A window for meetings and webinars can be merged into the main window. Previously it was only possible to close or minimize the Q&A window, not merge it into the main meeting/webinar window.
  • Captioning controls redesign 
    The in-meeting/in-webinar captioning controls are redesigned to make captioning options easier and more intuitive to enable and adjust. Host controls are clearly separated from other controls available to all participants and some settings are renamed slightly to be more clear to users.
  • Enhanced manual captioning UI
    The window where captions are manually entered more clearly indicates that captions appear for meeting participants or webinar attendees as the captioner types, rather than when hitting the Enter key.
• Webinar features
  • Support multiple URLs in Webinar Resources 
    Webinar resources can display multiple resource links at a time during a Webinar. When multiple links are enabled during the Webinar, attendees will be able to scroll through the links that the host enabled. This allows the presenter or host to provide a diverse range of supplementary materials, such as slides, handouts, reference documents, and relevant URLs.
• Team Chat features
  • Custom emojis 
    Users can create their own emojis, adding a personal flair to their conversations. All members in the user's organization can see and use these custom emojis in Team Chat conversations and reactions. Admins can view all uploaded emojis, including the uploader’s name and email address, upload date, and emoji name. Admins can also remove any emojis directly from the web portal. By default, custom emojis are enabled and all users can upload their own, but admins can also limit emoji creation through account settings by choosing whether all users in the organization can create emojis or only the admin(s) and specific users can create emojis.
  • Scheduled messages 
    Scheduled messages improve custom workflows and productivity in Team Chat, giving users the ability to schedule messages for future delivery. Users can also delay sending messages until the recipient’s work hours, showing courtesy and ensuring the message appears at the top of the recipient’s inbox. Previously, users had to choose between waiting to send messages (even if it meant working beyond their usual hours) or potentially disrupting the recipient.
  • Drafted messages listed in Drafts tab 
    Drafted messages are conveniently listed and accessible through a new Drafts tab within the Team Chat side panel.
  • Add Activity Center Cards for emoji reactions in chat messages 
    An activity center card for emoji reactions in chat messages is being added to enhance communication and engagement within Team Chat. This will serve as a centralized hub, making it effortless for users to track and understand emoji reactions to their messages across various chat groups and channels.
  • Team Chat Thread Summary with Zoom AI Companion 
    Team Chat users can use Zoom AI Companion to help summarize a chat thread and quickly catch up on the discussion without having to read each response in the thread.
  • Add timestamp to the lists of existing chats in a dropdown 
    When a user initiates a new group chat with the same members, the user will see a timestamp indicating the last message sent in each existing chat with identical membership. The timestamp will allow users to easily distinguish between multiple group chats featuring the same members. This way, users can quickly identify which chat is most relevant or contains the information they're looking for.
• Mail and Calendar features
  • Add a reply message 
    When users RSVP to an event, they have the option to add a reply note to inform the host why they can or cannot attend the event. Additionally, users can include a reply message when they propose a new time for an event. This feature is available for Microsoft, Google, and Zoom calendars.
  • Compose or refine emails with Zoom AI Companion 
    Users can access Zoom AI Companion for Mail to enter a prompt and generate emails. When responding to an email thread, users can generate an email using information from the thread and/or an inputted prompt. Users can enable or disable the Zoom AI Companion for Mail integration.
  • Support for the Important label 
    Users can view and filter emails that are important. They can also mark or unmark emails as important as well as arrange inbox sections into Important/Everything Else. Currently, only Gmail supports this feature.
  • Updates to outdated events 
    Users will always see the event details whenever they click the event invitation email. Previously, Zoom Mail displayed the following message for outdated events: “This invitation is out of date.”
  • Use dropdown menu to switch between calendars
    Users can leverage the Zoom Calendar dropdown menu to easily switch between multiple calendars. Previously, users had to switch calendars in the Zoom Mail tab's Settings dropdown menu.
  • Propose a new meeting time
    Users have the option to propose a new time that works better for them when they view events on their calendar. This feature is only supported for Zoom and Outlook service calendar clients. Note: This will not be available for Google Calendar.
  • Enable Switch & Join in sidebar and calendar view 
    The Switch and Join button is enabled for users in the Zoom Calendar sidebar and main calendar view. Users can switch between concurrent events. Previously, when users joined an event, the join button was disabled for other concurrent events.
  • Email all guests in calendar invite 
    When composing an email, a user can email all guests in a calendar invite. The user can also select and remove individual guests from the mail list.
  • Updates to Zoom Calendar scheduler attendee list 
    The time selector and attendee list have been updated. The attendee list is moved to the right side and is scrollable.
• Phone features
  • Incoming call focus 
    This feature is per request only, and if enabled for your account, users have the choice to opt for either permitting incoming calls to take focus or maintaining their ongoing focus. Existing users will experience no alteration in their behavior after the feature release, with incoming calls prioritizing focus over the application being used. New users will find that the default setting preserves the focus on the application in use when a call is received.
  • Bridge Zoom Phone call and Meeting audio 
    When Merge meeting audio to Zoom Phone invite during dial is enabled by admins, users can seamlessly integrate a Zoom Phone call with their ongoing meeting, allowing them to invite participants via phone numbers and navigate phone trees using DTMF tones, ensuring a more interactive and efficient communication experience during meetings. This feature will not be immediately available as it is dependent on a backend server update, currently scheduled for September 28.
• Contact Center features 
  
  • Select camera, speaker and mic 
    While in a video engagement, agents and consumers can select the specific camera, speaker and microphone they want to use.
  • Video waiting room drop-in 
    Supervisors can drop in to the video waiting room to video chat with a consumer that is waiting. This allows supervisors to assist the consumer that is waiting for an agent. Account owners and admins can customize which roles have access to drop-ins. They can also view the number of drop-ins.
  • UI enhancements to video experience 
    The performance and layout of the video display in video engagements has been enhanced. Agents and consumers can also set the video layout to speaker or gallery view, and hide their own self-view video.
  • Report issue to Zoom 
    Agents and consumers in a video engagement experiencing audio or video issues can report it to Zoom.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue with a rescheduled meeting creating a duplicate calendar event 
• Resolved an issue regarding connection issues with Zoom Phone Local Survivability module 
• Resolved an issue regarding specific missed calls not appearing in the Missed calls list 
• Resolved an issue regarding Group Call Pickup and some audio settings
• Resolved an issue regarding fetching calendar event details 
• Resolved an issue with Zoom Mesh parent connections with child devices 
• Resolved an issue regarding a conflict with the DisableKeepSignedInWithSSO mass deployment policy 
• Resolved a visibility issue with the settings for call control from third party apps 
• Resolved some issues with annotating during screen sharing
• Resolved an issue regarding connecting to DTEN devices 
• Resolved an issue regarding the list of meeting participants disappearing or flickering 
• Resolved an issue slide control with Google Slides 
• Resolved an issue regarding 12-hour format being incorrectly displayed due when switching the language of the Zoom client 

Notes:

• The 2 Continuous Meeting Chat enhancements, Continuous Meeting Chat enhancements for external invitees and “Chat with everyone” links embedded into meeting invites set up with Continuous Meeting Chat, as well as the Consent required for channel and group chat additions enhancement, have been pulled from release due to a late bug discovery, and will be available in another upcoming release.
• The in-meeting chat history without CMC feature has been removed from this release due to a late bug discovery, and will be available in another upcoming release. 

September 5, 2023 version 5.15.12 (22445)

Download type: Manual

Changes to existing features

• Zoom IQ feature suite renamed as Zoom AI Companion
  Zoom’s AI-powered features, such as Meeting Summary, Team Chat Compose, and other upcoming features, are rebranded under the Zoom AI Companion name. As part of this rebranding, associated web settings, descriptions, prompts, and other mentions are updated to be aligned with the new name.
• In-meeting request/self-enablement of Meeting Summary and AI Companion
  Meeting participants can potentially request the Meeting Summary or AI Companion features be enabled while in a meeting, even with the associated web setting disabled. If the host is an admin, the host can immediately enable this feature for the current meeting and associated web setting. If the host is not an admin, an email request will be sent by Zoom to account admins for their consideration on whether to enable it. Additionally, admins can control the visibility of these in-meeting enablement options through web settings.
• AI Companion features ending Free Trial, now generally available
  The AI Companion Meeting Summary and Team Chat Compose features are ending their free trial and will now be available for all eligible accounts. All Licensed users on paid accounts will continue to have access to these features at no additional cost.
• Wider Smart Recording availability to include Pro accounts
  The availability of the Smart Recording feature for cloud recordings will also include Pro accounts. Previously, this cloud recording setting was only available for Business accounts and higher.

New and enhanced features

• Meeting features
  • Ask AI Companion questions about the meeting 
    Zoom’s AI Companion transcribes and analyzes the verbal discussions in Zoom Meetings, allowing participants to ask the AI Companion questions about the meeting content that has been discussed and receive a response based on the meeting analysis thus far. Admins can choose to have this option still visible in the meeting toolbar, even when the feature is disabled in web settings.

Resolved issues

• Minor bug fixes

August 28, 2023 version 5.15.11 (22019)

Download type: Manual

Resolved Issues

• Minor bug fixes

August 21, version 5.15.10 (21826)

Download type: Manual

New and enhanced features

• Meeting/webinar features
  • Video quality improvements 
    Improved bandwidth limitation control allows webinar hosts running Production Studio to have an increased upload bitrate to ensure higher quality video. Note: This does consume more bandwidth.
  • Transcription profanity filter support 
    The profanity filter feature prevents automated transcription from displaying inappropriate words. Admins can import widely available 3rd party lists, eliminating the need to manually curate offensive words, and enabling easy customization according to their organization's needs. This filter applies to all Zoom products utilizing transcription services, including Meetings, Webinars, Smart Summaries, and Recordings.
• Meeting features
  • Auto-accept far end camera control 
    Users can set the Zoom app to auto-accept far end camera control requests from designated Zoom users, speeding up the process when far end camera control is frequently used by the same user again and again. The auto-accept permission can be assigned to any authenticated participant in the meeting or Zoom contacts outside of a meeting, and can also be removed at any point through client settings.
  • Personalized speech denoise 
    To provide the best audio quality possible for Zoom Meetings in busy environments, users can configure Personalized Denoise in the desktop client audio settings directly, which will capture and analyze a clip of your audio from meetings to differentiate your voice from and suppress background noise in meetings. Zoom does not receive or retain this clip or analysis, which stays on your device and is only used for noise suppression in meetings you join.
• Mail and Calendar features
  • Use Zoom Calendar mouse shortcuts when creating an event 
    When creating an event in the main calendar view, users only have to click a time slot once to see the scheduler pop-up window. When users click a time slot twice, the full scheduler page will appear.
  • Remove Submit Feedback form for Zoom Calendar 
    The Submit Feedback option in the Zoom Calendar client dropdown menu will be removed. Users can now submit feedback on the form that is used for all product areas.
  • Compose or refine emails with Zoom AI Companion 
    Users can access Zoom AI Companion for Mail to enter a prompt and generate emails. When responding to an email thread, users can generate an email using information from the thread and/or an inputted prompt. Users can enable or disable the Zoom AI Companion for Mail integration.
  • View meeting conflicts on email invite 
    When a user receives an email invitation for a meeting, they can view their schedule around the proposed meeting time and whether they have a conflict or not.
  • Create and share email templates 
    Users can create templates and share them with their organization. They can select users from their organization by individual, group, chat channel, or include the entire organization. Users can make changes, delete, and limit permissions for the shared templates. Additionally, users can share any existing templates.
• Contact Center features
  • Enhancement to screen share experience
    Zoom Contact Center has made updates to the screen share experience for agents and consumers, mirroring other Zoom products. Agents and consumers have full control over starting, stopping, and pausing screen shares. The new screen share design eliminates any disjointed video experiences and provides a more intuitive and user-friendly interface for agents and consumers.
  • Enhancements to voice conference 
    When an agent starts a voice conference call, they can pass ownership to another agent in the conference. The agent obtaining ownership must be in at least one voice queue. When there are no users in the conference, the agent can leave the conference call without ending the call for the remaining participants.
• Phone features
  • Tagging within an SMS thread for user
    If Call Queue members have Team SMS enabled, they can assign other members within a message to share information with each other. Tagging is only allowed for members who are part of the same call queue; they cannot tag someone who is not a member. Members will be able to differentiate between the original message and any tagged messages, along with knowing the original date the message was received.
  • VIP delegation for call handling
    Call delegation has been enhanced to provide delegators with the ability to designate specific contacts as VIP contacts. These VIP contacts are granted the privilege to bypass the delegate and directly call the delegator. Managing the VIP contacts list can be done on the client side. Delegators have the option to allow their delegates to handle their VIP contact list, granting them the authority to add or remove contacts on behalf of an executive. The regular call handling setup remains intact. However, the delegator has the flexibility to choose a ring sequence that allows the delegate to receive the call first. This feature is disabled by default and requires a Zoom Phone Power Pack license.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding in-meeting chats not appearing in the correct order 

August 11, 2023 version 5.15.7 (21404)

Download type: Manual

Changes to existing features

• Updated Meeting Summary, Smart Recording, and Team Chat Compose prompts to reflect Zoom’s data policies

August 7, 2023 version 5.15.6 (21146)

Download type: Manual

Resolved Issues

• Minor bug fixes
• Resolved an issue regarding new voicemails not appearing in the Zoom app when expected 

July 24, 2023 version 5.15.5 (20753)

Download type: Manual

New and enhanced features

• General features
  • WiFi signal strength tracking 
    Desktop client users can view their current WiFi connection statistics, such as RSSI level, noise, and more, through the Statistics tab in client settings. This data is also available to account admins viewing a meeting participant’s network statistics in the Zoom Dashboard, allowing them to view connectivity issues and trends over the duration of the meeting.
• Meeting/webinar features
  
  • AV1 video codec 
    To provide higher quality video without also increasing bandwidth usage, Zoom is rolling out a new video codec to free accounts. Use of codecs, including AV1, is adaptive, meaning that Zoom will choose the most appropriate codec for each user's environment.
• Meeting features
  • Disable remote control for external users 
    Account admins can restrict the ability of guest participants to remote control another participant’s screen during share. This allows internal participants to continue to use remote control as needed, while external unauthenticated participants are blocked from requesting or being given remote control of shared screens. Previously, remote control could only be controlled for all meeting participants. This feature must be enabled by Zoom. 
    
  • Hide meeting window option for in-meeting chat screenshot 
    Participants using in-meeting chat can choose to hide the Zoom meeting window when capturing a screenshot. This can be especially useful for single-screen users, as the Zoom window is immediately hidden when starting a capture, and returns when the screen shot is selected or the process is canceled.
  • Meeting Summary: Next Steps and Segment Titles 
    The Meeting Summary feature, which uses AI to analyze and summarize in-meeting discussions, is enhanced to also include a list of next steps mentioned in the meeting and titles for each segment of the meeting . These next steps and segment titles are included in the email and Team Chat summary shared with the host and participants (if allowed).
  • Unified meeting scheduler 
    The main meeting scheduler on the Home tab of the Zoom desktop client is changing to align with the event scheduler used by Zoom Calendar, simplifying scheduling with Zoom for whichever method you choose. This feature requires version 5.15.5 or higher. This change is rolling out to free accounts over the coming weeks.
• Mail and Calendar features
  • Translation enhancement added to right-click menu actions 
    Right-clicking text that is in an email displays a menu, providing options to copy or translate the text.
  • Import Office 365 emails to Zoom Mail 
    Users can import their emails from Office 365 to their Zoom Mail account.
  • Private label for delegators 
    Delegators can move emails or filter emails into a private label in the inbox. Delegates cannot see or access emails that are in the private label.
  • Exit a delegated inbox 
    Delegates can permanently leave an inbox they are delegated. The delegator will be notified if a delegate chooses to leave their inbox.
  • Optional attendees 
    When scheduling an event, users can mark attendees Optional so that these attendees know they are not required to join.Once the meeting is created, optional attendees will receive invitation emails that indicate they are not required to join the meeting.
  • Support for Whiteboard integration with Zoom Calendar 
    When users create a Zoom Calendar invite, they can add a new or existing whiteboard directly in their invite. When users attach a whiteboard to an invite, it becomes a simplified link in the email invite.
  • Suggested times when scheduling an event 
    The suggested time automatically recommends available time slots based on all attendees' availability. Previously, when scheduling an event/meeting, the host manually looked at each attendee's availability to find a mutually available time.
    Note: This feature is currently only available for Google and Zoom Calendar users.
  • Show secondary time zone 
    Users can see two time zones side by side when they collaborate with a colleague from a different time zone. Users can also enable or disable the second time zone when they schedule meetings with colleagues in the same time zone. Additionally, users can also customize the name of each time zone.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue for a subset of users regarding the possibility of calls unexpectedly merging 
• Resolved an issue regarding the 4294967295 error code encountered when scheduling meetings 
• Resolved an issue regarding client settings being lost after an OS update 

July 10, 2023 version 5.15.3 (20121)

Download type: Manual

New and enhanced features

• General features
  • Additional MSI/PLIST/GPO/MDM option
    • Disable first install onboarding experience - DisableZoomOnboarding 
      Disabled by default, this allows admins to disable the onboarding experience displayed the first time the Zoom desktop client is installed.

Resolved Issues

• Minor bug fixes

June 27, 2023 version 5.15.2 (19786)

Download type: Manual

Resolved Issues

• Minor bug fixes
• Security enhancements

June 21, 2023 version 5.15.0 (19644)

Download type: Manual

Notes:

• This version has been removed and is replaced by version 5.15.2. 
• This client release was originally scheduled for June 19, but has been delayed 2 days.

Changes to existing features

• Team Chat message retention logic 
  Cloud storage retention logic is changed to be more simplified and predictable for group chats and channels that include members from different groups or accounts with differing cloud storage retention periods. All group chats and channels will follow the cloud storage retention period of the owner for that group chat or channel. 1:1 chats will continue to use the shortest retention period between the users.

New and enhanced features

• General features
  • End of support for macOS 10.10 and below
    With this release, macOS users will need to be on macOS 10.11 or higher to continue to receive additional Zoom app updates. Devices still using macOS Yosemite (10.10) will no longer be supported and will have 5.14.10 as the last version available.
• Meeting/webinar features
  • Pinch/Scroll to zoom shared content 
    Users viewing shared content can more easily adjust their current view by using the Cmd + track wheel (macOS and Linux) shortcut with a mouse or pinch-to-zoom with a trackpad.
  • Video quality improvements
    Improve video quality in large webinars with more than 10k attendees by allowing a higher upload bitrate.
• Meeting features
  • Share multiple desktop screens 
    Screen sharing has been enhanced to allow meeting participants to share 2 desktop screens at once. Previously, participants could only share one desktop or multiple different open programs at the same time.
  • Suspend participant activities enhancement for breakout rooms 
    When the host of the meeting uses the Suspend Participant Activities option under Security controls, in addition to stopping all screen shares, video, and audio, all breakout rooms will be closed and participants are returned to the main session. Previously, breakout rooms were unaffected by this security control.
• Webinar features
  • Transfer webinars between devices 
    Seamlessly transition Zoom Webinars from mobile to desktop and back to mobile, allowing users to take advantage of the mobility of the mobile client and the more feature-rich desktop client to suit their needs.
  • Webinar Breakout Rooms 
    Webinar hosts can create smaller breakout sessions during their webinar, similar to those available in Zoom Meetings. The host can specify how many rooms they want to create, then manually assign attendees to each room, or have attendees automatically assigned to rooms. These breakout rooms are independent in terms of audio and video from the main webinar session, but hosts can move freely in, out, and between open breakout rooms. Webinars can have up to 1000 attendees split across 100 rooms. This requires a Zoom Events or Zoom Sessions license. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for June 26, 2023.
• Team Chat features
  • Enhanced mobile Team Chat information architecture 
    The mobile Team Chat experience has been redesigned to enhance its organization and improve usability. The following changes have been made:
    • Vertical toolbar tabs: Mobile users can see vertical toolbar tabs, similar to the desktop version.
    • Customizable toolbar order: Users have the flexibility to customize the order of the toolbar according to their preferences.
    • Message ordering: Messages are now listed in the order of unread to most recent.
    • Filters: Filters have been added to provide users with different views, such as Mentions, Direct Messages, and Unread messages.
    • User Profile icon relocation: The User Profile icon has been moved to the top left corner of the mobile screen for easier access to status messages and Team Chat settings.
  • Screen sharing in Team Chat 
    Users of Team Chat can instantly share their screen during a one-on-one chat. Similar to screen sharing options in meetings, Team Chat users have the flexibility to choose what they want to share and can even share multiple screens. This feature must be enabled by Zoom and will not be immediately available, as it is dependent on a backend server update currently scheduled for June 24, 2023.
• Mail and Calendar features
  • Import emails to Zoom Mail 
    Users can import their emails from Gmail to their Zoom Email account.
  • Shared inboxes in Zoom Mail 
    Users can access and use shared inboxes from Zoom Mail.
  • Mention users in an email 
    Users can mention other users when composing an email. Users can type @username to highlight other users’ names in an email, and those users will be added to the recipients list if they are not already included.
  • Show calendar provider account 
    When users access Zoom Calendar client settings, they can use the Accounts section to see the email account that they signed in with and view other email provider accounts. The events of the selected provider will appear in the calendar home page.
  • Show or hide declined events 
    Users can choose to display or hide all their declined meetings on their calendar.
  • Access settings for Google and Microsoft calendars in Zoom Calendar Settings 
    Users can control settings for Google and Microsoft in the Zoom client’s Calendar Settings. Previously, users had to return to the provider’s native calendar page to access those calendar’s settings.
  • Join button for Zoom meetings 
    In the Calendar tab, a Join button will appear on the top-left corner of the event card 15 minutes before and after an event/meeting starts. This is consistent with the sidebar behavior. Users can click the Join button on the event card to automatically join a Zoom meeting.
    Note: The Join button will not appear for declined events.
  • Unified Zoom Calendar scheduler window 
    Users who have Zoom Calendar enabled can open the sidebar scheduler that has the Find a Time feature when scheduling meetings in the Home tab, calendar, or channels. Users who have Zoom Calendar disabled will continue to use the existing scheduler pop-up window.
• Phone features
  
  • Silence incoming calls 
    Users can silence any incoming calls as desired.
  • Add participants to barged phone calls 
    If a user belongs to a shared line group, they have the ability to include additional participants in calls that they have barged in (interrupted). In such calls, it is possible to add up to 10 participants.
  • Opt in/out of Shared Line Groups 
    Users now have the option to conveniently opt in or out of a shared line group directly from their Zoom client. In the event that a shared line group is deactivated by their admin, users can easily identify the inactive status of the shared line group within their web portal settings.
• Contact Center features
  • Live transcriptions for voice engagements 
    If enabled by an admin, agents can view live transcriptions during voice engagements. Admins can enable a prompt to play when the transcription has started or ended.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding external contacts not appearing properly when drafting an SMS
• Resolved an issue regarding meeting invites using Zoom Phone potentially adding multiple duplicate phone-audio participants to the meeting 
• Resolved an SMS issue regarding the Your direct number has been removed by your admin error 
• Resolved a network connection issue causing audio and video freezes 
• Resolved an issue where a Contact Center call notification was unexpectedly immediately answered with the Spacebar 
• Resolved a screen sharing issue for a subset of users where the top toolbar slowly flickers during a slide presentation

Note: The Enhanced feedback form and Meeting Assets features has been pulled from release due to a late deployment issue, and will be available in another upcoming release.

June 5*, 2023 version 5.14.10 (19202)

*Note: This client release was originally scheduled for May 29, 2023. 

Changes to existing features

• Desktop client dropdown menu consolidation 
  The dropdown menu, located in the top-right corner of the desktop client, has been enhanced to consolidate the various options. Non-essential items are removed, some options accessed through sub-menus, and the order of menu items was adjusted. Lastly, the option to switch between portrait and landscape views will be removed, although still accessible through keyboard shortcuts.
• Show meeting controls setting 
  The Always show meeting control setting will be permanently available in the client, regardless of whether it is enabled or disabled in the web portal. The web setting will no longer be used to control the availability of this feature in the client, and users will not be able to toggle it on or off through the web portal. Previously, the state of the web setting directly controlled the visibility of the corresponding client setting.

New and enhanced features

• General features
  
  • Additional MSI/PLIST/GPO/MDM options
    • Remove Sign up option - DisableUserSignUp 
      Disabled by default, this policy allows admins to disable the Sign Up option on the Zoom app, which would otherwise be displayed with Join a Meeting and Sign In options upon opening the Zoom app.
  • Upcoming end of support for macOS 10.10 and below
    This is the last planned release to support macOS Yosemite (10.10). With next month’s planned 5.15.0 release, macOS users will need to upgrade to 10.11 or higher to continue to receive additional Zoom app updates. 
• Meeting/webinar features
  • Enhanced captioning control for hosts/co-host 
    Hosts can have greater control of captioning use and the speaking language for the meeting. If enabled in web settings, captions can only be enabled by the host. Participants in the meeting can request captioning be enabled, which prompts the host (and co-hosts) to enable captioning and choose a speaking language. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for June 11, 2023.
  • Zoom IQ Meeting Summary
    Hosts can initiate an AI generated summarization of the current meeting. This summary is emailed, as well as posted to Team Chat. The ability to receive the meeting summary can be restricted to the host alone, the host along with users on their same account, or extended to all attendees of the meeting, including invitees outside of their organization. All meeting participants will be notified that the summary is being generated, and the meeting host can stop the summary at any time, if necessary. This feature is available as a free trial for Zoom Pro, Zoom Business, Zoom One Business Plus, Zoom One Enterprise, Zoom One Enterprise Plus, and Enterprise Bundle accounts. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for June 5, 2023.
  • Persistent audio channel selection 
    When utilizing multiple audio channel inputs, those selections will be persistent between meetings, removing the need to set these audio preferences each meeting.
• Meeting features
  • Raise hand enhancements 
    The visibility of participants that have raised their hand is enhanced to make it easier for hosts to be aware of raised hands and take action to address that participant. A new notification will appear for those who raised their hand, with the option to immediately open the Participants panel and take action, such as requesting their unmute to ask their question. Users can enable an audio chime through client settings for when someone raises their hand. Lastly, after speaking with your hand raised, Zoom will start a countdown to lower your hand, unless manually canceled by the user. 
  • Continuous Meeting Chat file and images synchronization 
    Files and images shared during the meeting synchronize with the dedicated group chat created for the meeting, allowing participants to access them after the meeting. In the same fashion, files and images shared in the dedicated meeting group chat will synchronize with in-meeting chat.
• Team Chat features
  • Continuous Meeting Chat file and images synchronization 
    Files and images shared during the meeting synchronize with the dedicated group chat created for the meeting, allowing participants to access them after the meeting. In the same fashion, files and images shared in the dedicated meeting group chat will synchronize with in-meeting chat.
  • Chat Compose with Zoom IQ 
    Compose with Zoom IQ in Team Chat writes your messages for you by leveraging context from your conversation. You’ll maintain the ability to change messages by adding tone, inputting prompts, or changing the length of the message to give you confidence in what you’re communicating. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for June 5, 2023.
• Mail and Calendar features
  • Delegate access for Zoom Mail Service 
    Zoom Mail Service users can assign delegate mail access for other Zoom Mail Service users on their account, allowing them to view, reply, and compose emails on behalf of the user. Delegating users can also enable settings to include the delegate's email on outgoing email (Sent by…) and keep emails marked as unread, even if the delegate has opened it. Additionally, users assigning delegated access will automatically have the encryption key change notification enabled for each delegated user.
  • Mobile email notification support
    Mobile users can receive notifications when receiving an email through the Zoom Mail Client, providing the sender, subject, and a preview of the body at a glance. Notifications for encrypted emails while the app is not active will not display this information, and instead be a generic new email message. Email notifications can be enabled/disabled through the mail settings in the Zoom app.
  • Email templates 
    Users can create email templates to facilitate sending repeated emails with prepared content. Templates can include images and rich-text formatting, as well as be shared with others in your account.
  • Option to hide booking schedules 
    Calendar users also utilizing Zoom Scheduler can choose the visibility of their booking schedules when viewing their calendar. These are outlined on the left side of each calendar day, indicating when a booking schedule is active and meetings may potentially be scheduled.
  • Support for scheduling Zoom Room as location 
    Calendar users with Zoom Rooms on their account can easily search for and select Zoom Rooms as the location for the meeting, reserving the specified Zoom Room for that date and time and adding the calendar event to the Zoom Room’s upcoming meetings for that date.
  • Show invitee’s calendar when scheduling 
    When creating a calendar event, each additional invitee’s calendar events will be shown next to your own, aiding in finding a date and time that suits all invitees.
• Phone features
  • Share missed call details 
    Users who have been assigned a Power Pack license can now take notes during or after a call and easily share the details with anyone using Zoom Team's chat messaging feature. As a Power Pack user, you also have the option to create multiple call drafts and save them for later, in case you need more time to review and finalize your notes before sending them. The notes can include important details like the caller's name, phone number, date and time of the call, and entry point of the call. This feature requires version 5.14.10 or higher.
  • IP address access restriction for SMS attachments 
    Users will be unable to access their SMS attachments if they are not accessing them from the specific IP addresses permitted by the admins.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding date formatting 
• Resolved an issue for a subset of users when using a join link with the embedded passcode and still being prompted for the passcode 
• Resolved an issue for a subset of users regarding editing a meeting causing the scheduled duration to change 
• Resolved an issue regarding SSL and UDP proxy-connections 
• Resolved an issue regarding status presence syncing with Outlook if personal contacts have a matching email in Zoom contacts 
• Resolved an issue regarding inability to create more than 50 breakout rooms 
• Resolved an issue regarding Zoom Room PTZ controls not displaying properly

Note: The Support for name pronunciation in Profile card feature has been pulled from release due to compatibility issues.

May 5, 2023 version 5.14.7 (18149)

Download type: Manual

Resolved Issues

• Minor bug fixes
• Security enhancements

April 24, 2023 version 5.14.6 (17822)

Download type: Manual

Resolved Issues

• Minor bug fixes
• Resolved an issue regarding potential crashes when disabling an attendee’s ability to speak in a No Fixed Time webinar 

April 18, 2023 version 5.14.5 (17687)

Download type: Manual

Note: This client release was originally scheduled for April 17, but has been delayed 1 day.

Changes to existing features

• No fixed time recurrence option removed from desktop client
  The No Fixed Time recurrence pattern is no longer an option when scheduling a meeting from the Zoom desktop client. To schedule a recurring meeting with no fixed time, users can schedule from the Zoom web portal, Google Mail or Calendar, or Outlook.

New and enhanced features

• General features
  
  • Additional MSI/PLIST/GPO/MDM options
    • Allow use of Zoom Mesh - EnableMeshNetworking 
      Enabled by default, this policy allows admins to control use of Zoom Mesh, even if Zoom Mesh is enabled and deployed for their account and location.
• Meeting/webinar features
  • Custom text color for captions 
    Users can customize the color of the captioning text with a color palette to suit their needs for automated and translated captions.
• Meeting features
  • Interpreter exemption to host preventing participants from unmuting 
    Host designated interpreters will be able to unmute themselves even when the host prevents participants from unmuting themselves. Previously, all participants in a meeting, except for the host and co-host, were blocked from unmuting if the host prevented unmuting through the in-meeting security controls.
  • Zoom IQ Meeting Summary 
    Users can enable this feature to take advantage of the wealth of information generated in meetings. After enabling on the web portal, the smart summary will create transcripts of your meetings, including next steps for participants. All meeting participants will be notified that the summary is being generated, and the meeting host can stop the smart summary at any time, if necessary.
• Webinar features
  • Webinar automated and translated captions enhancements 
    Translated captions in webinars are enhanced to make it simpler for attendees while providing hosts with greater control before the webinar starts. Hosts can set their own speaking language, as well as the speaking language of the webinar and of each panelist, before the webinars starts. To avoid confusion, webinar attendees will have the speaking language option removed from their controls, but can still choose the language they want captions translated to if translated captions are available in the webinar.
  • Webinar Resources - Speakers details 
    Webinar hosts can also add information about their speakers, which will appear in the Resources tab during the live webinar. Information such as name, profile picture, job title, company details, biography, and links to social media can be provided. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for May 13, 2023. 
• Team Chat features
  • Changing Continuous Meeting Chat ownership 
    Users with scheduling privileges can change the host of a meeting, and if Continuous Meeting Chat is enabled, the ownership of that associated chat channel will also be transferred to the new host.
  • Adding guest participants to dedicated group chat for Continuous Meeting Chat
    When the host ends a meeting with Continuous Meeting Chat enabled and guest participants in attendance, the host will be prompted to review the guest attendees and choose if they want them added to the group chat and continue having access to the discussion. By default, guest participants, which are participants not directly invited to the meeting through the calendar event, only have access to the chat discussion while in the meeting.
  • Increase max file size for Team Chat (1:1s, Group Chats, Channels) 
    The maximum file size that Team Chat users can upload and share files with others is increased to 1 GB per file. Account owners and admins who use file transfer controls can allow files of up to 1 GB to be shared in a Team Chat. Previously admins could allow files of up to 512 MB.
  • Additional supported languages for Message Translation 
    The following additional languages are supported: Arabic, Hebrew, Bangla, Danish, Indonesian, Malay, Norwegian, Tagalog, Tamil, Telugu, Thai, and Swedish.
• Mail and Calendar features
  • Sort inbox by unread 
    Users can sort their emails to view their unread emails first.
  • Out-of-office notice for internal recipients 
    When adding an internal recipient to an email and that recipient currently has their status set to Out of Office, users will be notified of that user’s current status. This can set the expectation that the recipient may not respond promptly.
  • Encryption key change notification 
    Zoom Mail Service users can choose to be notified when a recipient’s encryption key has changed, which can help prompt users to reach out to the recipient through another method, confirming the change is to be expected and there is no security risk with this change.
• Contact Center features 
  
  • Take over video engagements 
    If enabled by an admin, supervisors can take over an active video engagement.
  • Transfer to Zoom Phone voicemail 
    Agents can transfer a voice engagement directly to a Zoom Phone user's voicemail.
  • Ask consumer to unmute
    Agents can use the participants list to ask the consumer to unmute. Participants will receive a prompt asking them to confirm the action to unmute.
  • Address book contacts for chat and video 
    Agents can add web chat and video consumers to the address book. This applies to in-app and web engagements in the chat and video channel. When agents receive an engagement, they will see the associated contact's information.

Resolved Issues

• Minor bug fixes
• Resolved an issue regarding OTP verification failures
• Resolved an issue with incorrect Portuguese localizations of scheduling options
• Resolved an issue regarding special characters not being displayed correctly in the Activity Center
• Resolved an issue regarding slide control compatibility with the Czech language localization of Powerpoint
• Resolved an issue regarding call forwarding causing the call to drop 
• Resolved an issue regarding links being improperly recognized as links to a Team Chat message 
• Resolved an issue regarding personal contact information not being pulled correctly 
• Resolved an issue regarding recent Team Chat messages not syncing properly

Note: The Zoom IQ Meeting Summary and Continuous Meeting Chat file and images synchronization features have been pulled from release due to compatibility issues and will be available in another upcoming release. 

April 3, 2023 version 5.14.2 (17213)

Note: This release was originally scheduled for March 27, 2023.

Download type: Manual

Resolved Issues

• Minor bug fixes
• Resolved an issue regarding duplicated captions displayed when using 3rd-party captioning

March 20, 2023 version 5.14.0 (16775)

Download type: Manual

Changes to existing features

• Chat response to Meeting Invitation 
  When a user invites another contact to an active meeting, the recipient can decline the invite and include a message to the person inviting them, explaining why they cannot currently attend. This response is now displayed in the meeting, rather than solely in associated Team Chat 1:1 for those users.
• Removal of non-video panelists when sharing content 
  When panelists share their screen or a video, if no panelists have their video enabled, they will be hidden to direct focus on the shared content instead of their video-off tile. Previously, video-off tiles would remain on screen next to the shared content.

New and enhanced features

• General features
  
  • Out of Office presence status 
    Users can set their status to Out of Office, better indicating the user is away for an extended period of time and will not likely respond to messages, meeting invitations, phone calls, etc.
• Meeting/webinar features
  • Auto-start captions when joining meetings and webinars 
    Meeting participants and webinar attendees can select, through the client accessibility settings, to have automated captioning automatically appear, if captions are available in the meeting or webinar.
  • Enhanced caption customization options 
    Users can customize the width of captions in a meeting or webinar to suit their needs.
  • Show participant names in immersive view 
    Participants’ display names are included when placed into immersive view, making it easier to find and manage participants.
  • Screen sharing layouts for immersive view 
    When using an immersive view and a participant begins sharing their screen, the immersive view will shift to provide space for the shared content to be viewed in a modified layout. Previously, starting a screen share caused the immersive view to be stopped for all.
  • Live performance audio
    Users performing live in a meeting, with a physical instrument or their own voice, can enable the Live Performance audio option in the client, which aims to reduce the audio latency to ~30-50ms. This setting must be enabled for all users in the meeting, otherwise standard audio latency is achievable. This requires an audio device that supports 48kHz sample rate, and can be impacted by your network connection, so ethernet connections are recommended.
• Meeting features
  • Additional gallery view sorting options 
    Hosts can sort the order of video tiles in Gallery view, choosing from options including sorting by first name (ascending and descending), last name (ascending and descending) and meeting entry time (ascending and descending). This feature must be enabled for use by an admin in web settings.
  • Retain chat messages from breakout rooms 
    When using the new meeting chat experience, users will be able to view the main meeting chat message history when they join a breakout room and also view breakout room chat history when they return to the main meeting. Previously, the new meeting chat experience did not support messages following in and out of breakout rooms.
  • Chat failover recovery support for new meeting chat experience 
    In situations when the Zoom app crashes unexpectedly during a meeting, the new meeting chat experience will be able to recover messages you previously had access to when rejoining the meeting.
  • Continuous Meeting Chat 
    Meeting hosts can schedule a meeting and invite contacts, who are added to both the calendar event for the meeting and the dedicated Team Chat group chat. This group chat and its messages are accessible by members before, during, and after the scheduled meeting.
• Team Chat features
  • Restrict/disable @all mentions in a channel 
    If allowed by admins, Team Chat channel owners can disable or restrict use of the @all mention within that channel.
  • Message translation 
    Users can translate messages sent to them in other languages, better facilitating communication between teams in different regions. Zoom will detect the language of the original message and, when prompted, translate the message to the default language used by the Zoom app. Users can also choose other target languages for the message to translate to. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for April 2nd.
  • Support for Team Chat message encryption with Customer Managed Key (CMK)
    Customer Managed Key (CMK) encryption can be extended to include encryption of Team Chat messages. Team Chat messages join other items already covered by CMK encryption, including Zoom Phone voicemails and recordings, Meeting and Webinar recordings, compliance archiving, and certain tokens.
• Zoom Mail and Calendar
  • Dark mode for Zoom Mail 
    The Zoom Mail tab supports displaying your inbox in the dark theme.
• Phone features
  • Zoom Assistant 
    If the phone feature is enabled by their admins, users with a Zoom Phone Pro license will have access to an onscreen phone panel allowing them to search for contacts, create and manage speed dials, take, make, and transfer calls. With the addition of the Power Pack license, the same UI panel will provide the user with additional functionalities to answer calls for call queues and shared lines groups. Users can manage the visibility of Zoom Assistant from their client settings. This feature requires the client version 5.14.0 or higher.
  • IP address access control 
    Admins can allow their users to access their phone recording and voicemail attachments only from specific IP addresses. If the user is out of the designated IP address, those items will not be accessible in the client.
  • Chat channel for call queues 
    If enabled by their admin, members of a call queue will be able to directly communicate with each other through an admin-created chat channel.
  • Enhancement to Personal Contacts
    Users can now create a personal contact directly from their call history using the phone number associated with any inbound or outbound call. The contact can then be starred for quick access. Users will be able to enter items such as the first and last name of the caller, their company, their email when adding the contact.
• Contact Center features
  
  • Queue selection enforced for direct voice transfers 
    If an agent transfers a voice engagement to another contact center user, they can only transfer to users who are also members of at least one queue. If the agent is transferring to a user who is a member of more than one queue, they will be prompted to select the voice queue that the engagement will be a part of.
  • Warm transfer video engagement 
    Agents can perform a warm transfer for video engagements to another agent or supervisor. Warm transfers enable agents to converse with the receiving agent before completing the transfer. Account owners and admins can use the engagement log to view when an agent warm transfers a video engagement.
  • Muted or low volume notification 
    Agents and consumers in voice or video engagements will see a notification if they are muted or if their speaker is set to a low volume.
  • Caller verified icon for incoming calls 
    Zoom Contact Center will show “caller verified” check marks to help agent identify potential robocalls and spam calls. A check mark icon appears if the carrier has authenticated the calling party, and they are authorized to use the calling number. The check mark icon appears in the call log and inbound voice call notifications for these inbound call scenarios:
    
    • Extension to extension calls in the same account.
    • Calls from Zoom Phone to Zoom Contact Center.
    • Incoming calls from the U.S. public telephone network when the originating carrier has provided an A-level attestation per STIR/SHAKEN guidelines.
  • UI enhancements to screen sharing
    Agents and consumers will see a notification panel and screen share preview when they start sharing their screen during a video engagement. The other party will also see a notification indicating they are viewing a shared screen.
  • Upgrade web chat or SMS to voice 
    If enabled by an admin, agents can upgrade a web chat or SMS engagement to a voice engagement.
  • Blurred video backgrounds 
    If enabled by an admin, agents can enable or disable blurred backgrounds during video engagements.
• Zoom Apps features
  
  • Zoom Apps Collaboration through Screen Share 
    Users will be able to more easily collaborate with an app from within their meeting or webinar. When users open the screen share window, a new Apps tab will display all apps that support Collaborate mode. If the Zoom Apps quick-launch setting is disabled, they won’t be able to see the Apps tab in the screen share window.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding the host not being recognized in a meeting 
• Resolved an issue regarding the recording disclaimer text not matching text set in the web for certain localizations 
• Resolved an issue for a subset of users regarding failed auto-record to the cloud 
• Resolved an issue where the total number of Outlook contacts was not showing 
• Resolved an issue regarding screen flickering when sharing screen and recording locally 
• Resolved an issue regarding inconsistent behavior when choosing a time during scheduling a meeting 
• Resolved an issue regarding missing ringtone setting for a shared line group without an assigned DID 
• Resolved an issue regarding special character shortcuts not working properly with manual captioning 
• Resolved an issue regarding the keypad not being available when inviting a SIP device to a webinar 
• Resolved an accessibility issue regarding accessing the Remind me option for a Team Chat message
• Resolved an issue for a subset of users regarding the Zoom app being unresponsive due to an external USB webcam on Ventura 
• Resolved an issue regarding called numbers being modified when transferred 

Notes:

• The Additional keyboard shortcuts enhancement have been pulled from release due to compatibility issues and will be available in another upcoming release.
• The Cloud recording support for sign language interpretation feature has been pulled from release due to issues with deployment and will be available in another upcoming release.
• The Raise hand enhancement has been pulled from release due to compatibility issues and will be available in another upcoming release.

March 6, 2023 version 5.13.11 (16405)

Download type: Manual

Resolved Issues

• Minor bug fixes
• Resolved an issue for a subset of users regarding potential crashes upon sign-in 
• Resolved an issue for a subset of users regarding the app freezing upon launch

February 27, 2023 version 5.13.10 (16307)

Download type: Manual

Changes to existing features

• Breakout Rooms 100 enabled for all accounts 
  The maximum capacity of Breakout Rooms has been increased for all accounts, supporting up to 100 breakout rooms, with a maximum capacity of 1000 in a single breakout room or up to 1000 total among all breakout rooms (depending on account limits). This also affects the pre-assignment limits, raising them also to 100 rooms and 1000 participants. Previously, this increased Breakout Rooms capacity required Zoom enablement.

New and enhanced features

• General features
  • Activity Center 
    Notifications for cloud recordings and transcripts, missed phone and video calls, received voicemails, SMS messages, and whiteboards will all be consolidated into the Activity Center. Users can view their notifications, mark them as unread, filter the displayed notifications, and control which activities provide a notification. This feature is dependent on a backend server update, currently scheduled for March 5, 2023. 
  • Zoom Network Connectivity Tool 
    This tool allows users to run a series of tests on their network connection, providing insights into any issues they may be experiencing. Logs can be exported to be provided to Zoom Support for more severe issues and troubleshooting, as well as the ability to run the network test on a specific server URL.
  • Additional MSI/PLIST/GPO/MDM options
    • Allow users to access Network Diagnostics Tool - EnableDiagnostic 
      Enabled by default, this policy controls the ability for the desktop client to access the Network Connectivity Tool, which allows a user to test their network connection with Zoom services.
    • Set IP address for Zoom Mesh local detection - MeshMulticastIP 
      Set as 224.0.0.1 by default, this policy allows admins to specify a valid IP address to be a UDP multicast IP for Zoom apps to declare themselves and detect each other in their local sub-network (255.255.255.0). Admins can choose other IP addresses within the range of [224.0.0.1, 239.255.255.255].
    • Set network port for for Zoom Mesh nodes - MeshMulticastPort 
      This policy allows an admin to specify a valid port to be used as the UDP multicast port to communicate with other Zoom Mesh nodes on the network. The default port is 36699.
    • Set network port range for Zoom Mesh parent-child node communication - MeshListenPortRange 
      This policy allows an admin to choose a valid port range that will be used to set up listen sockets for connection requests between Mesh parents and children nodes. The nodes will also use this range to send signals and media data. The default port range is 18801-19800.
    • Allow external participants to connect via Zoom Mesh - EnableGuestMesh 
      Disabled by default, this allows external users (not on your account) to join a Webinar through the local Zoom Mesh-enabled network. Other requirements must be met, such as the device having the minimum supported client version for Mesh connections and the associated account setting in the web portal also enabled.
• Meeting/webinar features
  • On-demand watermark 
    The host of a meeting or webinar can enable or disable the visual watermark as needed during the live session. This must be allowed by account Admins and can be controlled at the Account-, Group-, and User-level web settings. This feature must be enabled by Zoom.
  • Custom watermark location 
    Meeting hosts can choose where the watermark will appear, helping them avoid locations that distract or obscure the presenter or presentation. This feature must be enabled by Zoom.
  • Save my speaking language 
    When enabling translated captions, the user can choose to save the selection to be used for future meetings.
  • Follow the host option always available 
    Meeting hosts will always have the option to push their view of meeting participants to others in the meeting. Previously, this was only available when a custom gallery view organization was set.
• Meeting features
  • Joining a meeting with Okta authentication for end-to-end encryption (E2EE) 
    If enabled by their admins, users can join an end-to-end encrypted meeting with identity information provided by Okta. A badge assigned to the user indicates that the information provided by Okta matches those provided by Zoom; meeting participants must review that the displayed account domain and user information are trusted identifiers.
• Webinar features
  
  • Collect external participants’ emails for webinars 
    Account owners and admins who want email addresses from guests joining meetings hosted by users in their account to show up on their reports and dashboards can request them from those guests. Upon joining the meeting, guests are prompted for their name and email, even if they are currently signed in and do not fall under at least one criteria listed here. This setting is available at the account, group, and user levels. This feature requires meeting participants to join from client version 5.12.6 or higher.
  • Webinar resources enhancement: Documents 
    In addition to providing links to webinar attendees, webinar hosts can also upload files for attendees to download and view during the live session. Hosts can upload files before and during the webinar, as well as make those files visible to attendees as needed. Supported file types include JPG/JPEG, 24-bit PNG, PDF, and PPT. Hosts can upload up to 50 files per webinar and each file can be up to 15 MB in size.
• Whiteboard features
  • Open whiteboards in multiple meetings/breakout rooms 
    Users can open whiteboards simultaneously in multiple meetings/breakout rooms. To see which whiteboards can be shared, whiteboard statuses such as Locked, View Only, Unable to Share, and External Collaboration Disabled will be visible in the Zoom Whiteboard dashboard.
  • Version history for in-meeting whiteboards 
    Whiteboards opened or created during a meeting now include a Version History that summarizes the changes made by users. The Version History provides a list of current and previous versions, including revisions made by users such as edits, updates, deletions, and new pages. Ability to restore previous versions can be performed only by whiteboard owners.
  • Custom disclaimer for whiteboard 
    Admins can create a custom disclaimer to let users know what is allowed and not allowed on a whiteboard before they use it. The custom disclaimer can have a maximum of 100 characters for the title and 6000 characters for the body. Admins can customize the disclaimer for internal and external collaborators, control how often the disclaimer will appear, and set the language to any of the currently supported languages.
• Team Chat features
  • Personal note enhancements 
    Various enhancements have been made to make the personal note feature easier and more impactful to use.
  • Consolidated notifications for channel member changes 
    When users join, leave, are added by, or removed by another user, the various chat notifications displayed in the chat channel are consolidated down when there are multiple of these notifications in a given day. This provides more visual space for chat messages, while still providing the additional information when needed.
• Zoom Mail and Calendar
  • Offline mode for Mail 
    When disconnected from the internet, already downloaded emails will remain accessible to users. Users can also compose new emails, reply, or forward emails while offline, which are automatically sent when online again.
  • Dark mode support for Calendar 
    The Calendar tab supports displaying your calendar in the dark theme.
  • Calendar support for Japanese, Spanish, French, and German
    Zoom Calendar UI and settings have been localized into Japanese, Spanish, French, and German languages. Previously, only English was supported.
• Contact Center features
  • Enhancement to address book search 
    Supervisors and agents can search address book contacts by name and number using the Zoom desktop client.
  • Outbound video engagement 
    If configured by an admin, agents can start a video engagement with an address book contact by sending a join link using SMS or email. This feature must be enabled by Zoom.
  • UI enhancements 
    Agents can resize the Profile and Engagement panels and collapse the right-side Profile panel. When resized, UI elements are responsive so that information is visible.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding Zoom Phone connection issues (code 701) when connected to VPN 
• Resolved an issue when installing Skype plugin on devices set to the Chinese localization 
• Resolved an issue for a subset of users regarding status not being seen by others in the Phone tab 

Note: The Collect external participants' emails for meetings and Cloud recording support for sign language interpretation features have been pulled from release due to issues with deployment and will be available in another upcoming release.

February 6, 2023 version 5.13.7 (15481)

Download type: Manual

New and enhanced features

• Meeting/webinar features
  • TIme remaining timer support for recurring meetings
    The time remaining timer is also available for recurring meetings, except for those scheduled as No-fixed time. Previously, only non-recurring meetings were supported.

Resolved Issues

• Minor bug fixes
• Resolved an issue regarding Zoom Phone after update 

January 20, 2023 version 5.13.6 (14918)

Download type: Manual

Resolved Issues

• Minor bug fixes

January 16, 2023 version 5.13.5 (14826)

Download type: Manual

Changes to existing features

• New meeting chat experience default setting
  The default for the New meeting chat experience setting is changed to on for most accounts.

New and enhanced features

• General features
  • Additional MSI/PLIST/GPO/MDM options
    • Set default service used when click-to-dial - ClickToCallDefault
      Allows admins to choose which Zoom service is used when clicking a phone number to place a call. Admins can choose between Zoom Phone (default) and Zoom Contact Center.
    • Set custom update channel - AU2_UpdateChannelCandidates 
      Empty by default, admins can define additional update channel options. The format should follow <channel ID>:<channel name>, with multiple channels separated by a semicolon. For example: 0:Slow;1:Fast;3:Private Channel
      Any custom channels must be created in the web portal and require the user be authenticated before the custom channel is recognized, otherwise the Slow channel will be used by default. The default Slow and Fast tracks are always available, even if not included in the policy string. This feature must be enabled by Zoom.
    • Restrict Check for Updates to custom update channel version - AU2_LimitManualUpdateVersion 
      Disabled by default, as well as dependent on AU2_EnableAutoUpdate and AU2_EnableManualUpdate policies, this allows a user to manually check for updates to the desktop client, and if their installed version is lower than the version specified by their update channel (Slow, Fast, custom), they will update to that version instead of the latest version available.
• Meeting/webinar features
  • Self enablement of automated captions 
    Meeting and webinar participants can enable automated captions themselves through in-meeting controls. Previously, participants needed to request captions be enabled. The host can still disable automated captions before the meeting through web settings, or during the meeting through caption settings.
  • Interpreter can move language interpretation window 
    Participants assigned to provide audio language interpretation can adjust the location of the window that provides their interpreter controls, to avoid the window obscuring chat notifications.
  • Support for multiple audio input channels 
    Users can enable an additional option under client Audio settings, allowing them to select multiple audio inputs.
  • Camera-off avatars 
    Virtual avatars can be enabled and animated based on user speech, even with video disabled.
  • Transfer Zoom App to local Zoom Room 
    When using a Zoom App on the Zoom app, users can transfer that Zoom App to a local Zoom Room. This can only be done when using Zoom Apps outside of a meeting.
• Meeting features
  • Additional enhanced formatting for in-meeting chat 
    Meeting participants can react to messages with emojis and reply in threads to in-meeting chat messages.
  • Create breakout rooms based on poll results 
    When the Allow host to create breakout rooms from poll results setting is enabled, hosts can choose to create breakout rooms based on the participants’ poll answers. For example, the meeting host may want to split breakout rooms based on participants who share similar interests.
  • Waiting room customization support for images 
    The waiting room can support displaying a full-sized image. Images must be PNG, JPG, GIF and be 1 MB or less. Images should be a minimum of 400x200, and while higher resolutions are supported, we recommend images remain within the 2:1 ratio. Previously, hosts could display a small logo image or a video. This requires your account to have the new join flow, which is currently rolling out to customers.
  • Enhanced access to participant attendance status list 
    All meeting participants invited through the calendar event can view the participant attendance status. Previously, only the host and co-hosts could view each participants’ RSVP.
• Webinar features
  • Webinar Resources 
    Webinar hosts with a Zoom Events license can provide resource links for their attendees. This provides the ability to link to external resources, such as newsletter sign-ups, learn more pages, and others. Hosts can review the interaction results after the webinar concludes through Reporting.
• Whiteboard features
  
  • Additional in-meeting whiteboard features
    Zoom Whiteboard features that were currently only available in out-of-meeting whiteboards, such as additional shapes, kanban boards, templates, and comments, will now be available when in a meeting. In-meeting whiteboards will also have the same rich-text editing features available outside the meeting without the need to update the Zoom desktop client.
  • Access to Zoom Whiteboard dashboard in a meeting 
    Users have the option to view and manage whiteboards they have access to from the Zoom Whiteboard dashboard during a meeting. As long as they have the right permission and the whiteboard is not being shared yet, presenters can share the whiteboard in presentation or collaboration mode, and grant participants access to the whiteboard after the meeting.
• Phone features
  • Enhancement to location services 
    If admins disables a location permission for a user, SMS will be blocked for the user for that location.
  • Enhancement to Caller ID 
    If admins prevent their users from blocking their caller ID, then users won’t see the Hide Caller ID as an option on their phones. PWA is not supported at this time.
• Contact Center features
  • Barge in to video engagements 
    Supervisors can barge in to an engagement using the Active engagements tab. They can easily switch from viewing to barging.
  • Transfer to a video queue 
    Agents can transfer directly to a video queue instead of having to transfer to an individual.
  • Suppress Zoom notifications 
    If enabled by an admin, agents will not receive inbound Zoom Phone or Zoom Meeting notifications while they are in an active voice or video engagement.
  • Waiting Room chat for video engagements 
    Supervisors can chat with consumers currently in a video Waiting Room. When an agent is assigned to the engagement, they will see the Waiting Room chat so they have context on what was discussed.
  • Click to dial 
    Agents can configure the Zoom desktop client with the contact center outbound voice dialer to automatically dial a phone number when the agent clicks on a number formatted with the Tel or Callto protocols.
  • Dark mode support 
    Zoom Contact Center interface can be viewed in dark mode when users select dark mode as their theme in client settings.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding an incorrect cloud recording error message 
• Resolved an issue regarding scheduled meeting events being deleted when moved to a shared calendar 
• Resolved an issue regarding shared line groups as a contact 
• Resolved an issue regarding virtual backgrounds not loading when previously set 
• Resolved an issue regarding the inconsistent behavior for monitor notification for calls 
• Resolved an issue regarding the Zoom Room virtual controller 
• Resolved an issue regarding web links not opening properly in the Zoom app 
• Resolved an issue regarding local recordings not capturing a shared whiteboard 
• Resolved an issue for a subset of users regarding video distortions and possible crashes due to high CPU usage
• Resolved an issue regarding sharing a Chrome window directly to a Zoom Room 
• Resolved an issue regarding the keypad not appearing when attempting to invite a H.323/SIP room system to a webinar 
• Resolved an issue for a subset of users regarding failed copy/paste attempts when using remote control and shared clipboards

Note: The enablement of Breakout Rooms 100 and the continuous meeting chat feature have been pulled from release due to issues with deployment and will be available in another upcoming release.

January 9, 2023 version 5.13.4 (14461)

Download type: Manual

Resolved Issues

• Minor bug fixes

December 27, 2022 version 5.13.3 (14165)

Download type: Manual

New and enhanced features

• Meeting features
  • Custom human avatars 
    In addition to the animal avatars, users can create custom human avatars to be used in meetings. Customization options include numerous facial features and colors to choose from.

Resolved Issues

• Minor bug fixes

Note: The 2 Whiteboard features have been pulled from release due to issues with deployment and will be available in another upcoming release.

December 19, 2022 version 5.13.0 (13815)

Download type: Manual

Note: This release was originally scheduled for December 12, 2022. 

New and enhanced features

• General features
  
  • Additional MSI/PLIST/GPO/MDM options
    • Disable Webinar Resources - DisableSidecar 
      Disabled by default, this option allows admins to disable the use and visibility of Webinar Resources, which provides webinar hosts with the ability to link to external resources, such as newsletter sign-ups, learn more pages, and others.
    • Disable the notification when a cloud recording is available - NotifyCMRAvailable 
      Enabled by default, this allows admins to disable the desktop client setting Show notifications when a new recording is available.
  • Support for Zoom Mesh 
    The Zoom client supports the use of Zoom Mesh within a local network, reducing internet bandwidth used by attendees when connecting with Zoom servers for Zoom Webinars and Events. This requires version 5.13.0 or higher.
• Meeting/webinar features
  • Additional annotation discoverability 
    When viewing shared content, an additional toggle is available in the bottom-left corner of the shared content, making the annotations toolbar more easily accessible. This additional toggle for annotations is in addition to the existing entry point under View Options.
  • Speaker attributions for live automated captions 
    When viewing automated captions in a live meeting or webinar, captions will include the speaker’s profile picture as part of captions, to make it easier to understand who is currently speaking. If the user has no profile picture, their initials will be displayed instead. Their full name is provided when viewing the full transcript. Previously, there was no speaker attribution in the displayed captions. This also includes other minor caption enhancements to better support multiple speakers.
  • Temporarily disable automated captions 
    Hosts can disable automated captioning during a live meeting or webinar. This can be useful when the host forgets to disable captions from the web settings and wants to disable them for a meeting. Participants will be notified that captions are disabled by the host and the Show Captions button is no longer available in the control toolbar for everyone except the host.
  • Meeting and webinar countdown timer - Windows, macOS, Linux
    Meeting participants and webinar panelists can choose to display how much time is left in a scheduled session. This timer is based on the scheduled duration and changes to a warming gold color after reaching 5 minutes remaining. Previously, participants could only choose to view the current duration of the meeting.
  • Slide control enhancement for persistent assignments 
    Participants assigned slide control during a meeting or webinar session will continue to have slide control, even after sharing is stopped and restarted. Previously, slide control assignments were reset when sharing was stopped.
  • Dimmed video if flashing images or patterns detected 
    Users can enable an option under Accessibility settings that allows the Zoom app to detect flashing images or patterns and automatically dim the video in a meeting or webinar.
  • Creation and editing of polls directly in meetings and webinars 
    Hosts and co-hosts can create and edit polls during a meeting or webinar. Previously, creating and editing a poll launched the web portal, for changes to be made there. For MacOS users, this feature requires macOS version 10.12 or higher.  
• Meeting features
  • Support for Q&A in meetings
    Hosts can enable the Q&A feature in meetings to allow participants to ask questions, which can be viewed by all, but only answered by the host and co-host. Questions can be submitted anonymously, and responses can be sent publicly for all to see or privately to just the sender. Hosts can also mark submitted questions as something that will be answered live, so participants are aware and can expect their answer to follow soon. This is currently only available for standard Business, Zoom One Business, Zoom One Business Plus, Zoom One Enterprise, and Zoom One Enterprise Plus accounts, with standard Enterprise accounts currently scheduled to follow on January 7, 2023.
  • Animated meeting reactions 
    Reactions shown in each video tile can be animated to draw greater attention. These animations are controlled through client settings, as well controlled by admins at the Account level settings. 
  • Enhanced broadcasting notification 
    When the host begins broadcasting their voice to all open breakout rooms, indicators that they are currently live are more prominent and clear. This includes the breakout rooms window where the host initiates the broadcast, as well as the broadcasting notification in the top-left corner of the video window.
  • Enhanced join flow 
    The process of joining a meeting is enhanced to combine the Please wait for the host to start this meeting window and the Waiting Room window together. This new join flow requires version 5.12.0 or higher and is only available for meetings hosted by Free accounts initially. This will be available for additional paid account types in mid-January 2023.
• Team Chat features
  • Schedule meeting with chat and channel members 
    Users can schedule meetings with members of a chat channel directly from Team Chat. When successfully scheduled, the meeting is added to your calendars, provides a notification with the option to copy the invitation, and also appears as a meeting card in the chat. This feature requires all chat members to have their calendars integrated with Zoom, and currently supports Google Calendar and Office 365 (OAuth 2.0). This setting is available at the account and group levels.
  • Mention groups 
    The chat channel owner or admins can create custom mention groups of users, which are all tagged when that group is @ mentioned. Up to 100 members can be assigned to a mention group, with members able to leave the group at any time. Channels support up to 10 different mention groups, but group mentions only work in the channel they were created in.
  • Delete messages in channels you own/admin 
    Channel owners and other designated admins can delete messages sent by other users in that channel. Previously, messages could only be deleted by the sender themselves.
  • Configurable text compose box shortcuts 
    The toolbar of shortcuts at the bottom of the chat compose box can be customized both in terms of the order of icons as well as which options are currently visible. Customizations affect the main chat compose box for the chat group/channel, as well as the chat compose box as a reply to a message. Since the visibility of voice messages, video messages, and code snippet options can be controlled here, the corresponding options on the Team Chat tab of client settings are removed. 
  • Updated chat notification settings 
    Settings for controlling chat notifications are updated for clarity and ease of use. These updates affect the Team Chat tab of the client settings, the channel info panel, and the more menu for each channel in the chat sidebar.
  • Search for SMS messages 
    The Search bar supports searching SMS messages you have sent and received. Additional search filters are also available for SMS messages. Narrow your search down to specific phone numbers or conversations with the From and Search in filters, while the Type filter can narrow the search to SMS messages only. This feature will be enabled for current customers, but must be enabled by Zoom for any new customers. 
  • Enhanced GIF control 
    When viewing a sent GIF image in a chat or channel, there will be the option to pause/play the GIF.
  • Increased member limit for public channels to 50k 
    The limit of members in a public Team Chat channel can be increased to 50,000 per channel. Currently, the limit is 15,000 per channel. This feature must be enabled by Zoom and your account must be provisioned in the US01 cluster.
• Zoom Mail and Calendar
  • Spell check for Mail Client 
    The Zoom Mail Client can utilize the system’s built-in spell checking functionality to check emails you draft in the client.
• Phone features
  • Support for more than 1000 imported contacts 
    When contacts are uploaded by admins, these contacts are found by using the search bar or phone dialer. Searching contacts supports as many contacts as were uploaded. Previously, only up to 1000 imported contacts were searchable.
  • Display end-of-call experience feedback survey
    Account owners and admins can display a thumbs up/down survey at the end of each call. If participants respond with thumbs down, they can provide additional information about what went wrong. This feature must be enabled by Zoom.
• Contact Center features
  • Show variables in active engagements
    When configuring variables, account owners and admins can enable an option to display the variable in the Zoom desktop client. If enabled, the variable will display in the inbound notification and the Profile or Engagement tab during active engagements. This feature must be enabled by Zoom.
  • Enhancements to engagement sidebar 
    If the agent was invited to an engagement through transfer or conference, it will appear in the Conference section while the engagement is being handled by the assigned agent. Previously, all active engagements appeared in the Active section for invitees.
  • Invite another user to a video engagement 
    Agents can invite another contact center user to the active video engagement.
  • Monitor video engagements 
    Supervisors can use the Active engagements tab to view active video engagements. When viewing a video engagement, all other parties in the video engagement will not be aware the supervisor is viewing.
  • Change agents status
    Supervisors can manually change the status of an agent and add a Not Ready reason by using the Teams page in the Zoom desktop client. Agents will receive a notification when their status is changed by a supervisor.
  • Enhancements to engagement information in Zoom desktop client
    There are several enhancements to engagement information displayed in the Zoom desktop client:
    • Agents can view additional details of global custom variables displayed during an engagement.
    • Custom global variables are now displayed in a dedicated section of the engagement tab
    • Agents can click URLs to launch them in a web browser if the URL link is provided in a variable.
  • Hold/un-hold support for USB HID headsets 
    Agents can use supported USB HID headset to hold or un-hold voice engagements.
  • Display caller ID name for inbound voice calls 
    Agents will see the calling party’s caller ID name when receiving an inbound voice engagement or when another agent transfers a voice engagement to them. If the calling party doesn’t have a caller ID name, the matching address book entry will display.
  • Transfer to flow
    Agents can transfer a voice engagement to a flow so that the consumer can be provided with a flow experience before reaching another queue or agent.
  • Invite another user to a voice engagement 
    Agents can invite another user to the active voice engagement using Warm Conference. The user can be a Zoom Contact Center user or queue, Zoom Phone user, or external phone number. There can be a maximum of 10 participants in an active voice engagement.
  • Barge or listen in on voice conference 
    Supervisors can barge or listen in on an active voice conference engagement. The assigned agent will be notified that the supervisor is barging or listening in on the engagement.
  • View flow history 
    Supervisors can use the Active engagements table to see the relevant flows that engagements have been routed through.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding the name of an imported contact not properly displayed when receiving a call from that contact 
• Resolved an issue regarding the automatic sign-out setting being applied inconsistently 
• Resolved an issue when a user’s status appeared as Available while on a call 
• Resolved an issue regarding a host renaming a participant and the name not being reflected in reports 
• Resolve an issue regarding warm transfers 
• Resolved an issue regarding a call queue shown on the Power Pack widget being out of sync
• Resolved an issue regarding warm call transfers displaying an incorrect number for the intended transfer 
• Resolved an issue regarding keyboard shortcuts not being recognized properly when using remote control 
• Resolved an issue when pasting 3rd-party screenshots into Team Chat
• Resolved an issue regarding local recordings producing robotic-sounding, damaged audio recordings 
• Resolved an issue regarding whiteboards not loading properly 
• Resolved an issue with copy-pasting text with an embedded link 
• Resolved an issue for a subset of users regarding Whiteboard not displaying properly 

Notes:

• The Out of Office presence status and Webinar resources features have been pulled from release due to issues with deployment and will be available in another upcoming release.
• The Enhanced formatting for in-meeting chat feature has been pulled from release due to compatibility issues and will be available in another upcoming release.

November 28, 2022 version 5.12.9 (13190)

Download type: Manual

New and enhanced features

• General features
  • Enterprise Auto Update policies
    Zoom’s Enterprise Auto Update policies allow system administrators the ability to keep managed desktop client installations up to date in accordance with their own policies and preferences. These policies will afford administrators granular control over desktop client auto-update behavior and UI, giving them the ability to tailor the experience at a group level to meet the needs of a wide variety of user cohorts. The following policies are available with MSI, GPO, and PLIST deployments with version 5.10.6 or higher, as well as with Zoom Device Management (ZDM):
    • AU2_EnableAutoUpdate
    • AU2_SetUpdateChannel
    • AU2_EnableShowZoomUpdates
    • AU2_EnableUpdateAvailableBanner
    • AU2_EnablePromptUpdateForAU2
    • AU2_EnableUpdateSuccessNotification
    • AU2_EnableManualUpdate
    • AU2_DeploySpecificVersion
    • AU2_SetUpdateSchedule
    • AU2_InstallAtIdleTime
    • AU2_SafeUpgradePeriod
• Meeting features
  • Enhancements to Closed Captioning notifications
    When a participant enables closed captioning, they are prompted to select the speaking language that will be used in the meeting which will be applied for everyone. When the spoken language is changed, the participant will be asked to confirm speaking language before it is changed. The host and any user who has captions on are notified if speaking languages are changed. This requires desktop version 5.12.9 or higher.

  • Enhancements to Translated Captioning notifications
    When a participant enables translated captions, they are prompted to select their speaking language (the language they will be speaking) and their translation language (the language in which they want to view closed captions). Additionally, all other participants in the meeting are prompted to select their speaking language, so that any participant who has translated captioning enabled can view captions accurately in their preferred language. This will not automatically turn on captions and translation for everyone; users must select speaking and translation languages in order to enable and view captions. This requires desktop version 5.12.9 or higher.

Resolved issues

• Minor bug fixes

November 10, 2022 version 5.12.8 (12565)

Download type: Manual

New and enhanced features

• General features
  • Support for macOS Ventura 
    With this update, macOS version 13 (Ventura) is supported. 
• Zoom Mail and Calendar 
  • Introducing: Zoom Mail and Calendar Clients
    Email and calendaring are centralized along with Meetings, Phone, and Team Chat when your email and calendar account is integrated with Zoom. The Zoom Mail Client allows users to access, manage, compose, and respond to emails directly from the Zoom desktop client. Integrating a calendar service allows users to schedule new meetings directly in their calendar with an associated Zoom meeting, check who has responded to the invite, and more easily join meetings on their calendar. Currently, Zoom supports the Zoom Mail Service, Google, and Office 365 for integrating with the client.
  • Introducing: Zoom Mail and Calendar Service (Beta) 
    The Zoom Mail Service works seamlessly with Meetings, Phone and Team Chat, bringing all of your important communications and scheduling activities together, with the security of end-to-end encryption for emails sent directly between active Zoom Mail Service users. This is currently available for Zoom One Pro or Standard Pro accounts in the US or Canada. The Mail and Calendar Services use the Mail and Calendar Clients for the desktop app.

Resolved Issues

• Minor bug fixes
• Security enhancements

November 9, 2022 version 5.12.7 (12529)

Download type: Manual

Resolved Issues

• Minor bug fixes
• Security enhancements

November 7, 2022 version 5.12.6 (12435)

Download type: Manual

New and enhanced features

• General features
  • Dutch language support 
    The Zoom client now supports Dutch. By default, Zoom will match the operating system’s language if supported and users can manually select a language of their choice.
  • Support for RelayState with SSO authentication 
    Zoom SSO authentication protocols have been enhanced to provide the ability for deep linking within SSO responses, ensuring users are authenticated before joining a meeting or viewing a cloud recording, as well as automatically authenticating on the client when launching the application. This feature must be enabled by Zoom.
  • Reorder desktop client tabs 
    Desktop client users can adjust the order of product tabs on the desktop client, prioritizing the products they use the most. This can be done by dragging-and-dropping the tabs directly, or under the General tab of the client settings.
• Meeting/webinar features
  • Screen share preview 
    When starting a share session, the sharer can hover their mouse near the floating toolbar and view a preview of the shared content other participants are seeing on their devices. This feature will not be immediately available, as it is dependent on a backend update currently scheduled for November 9, 2022. 
  • Enhanced participants list for multi-device users 
    When a user pairs the Zoom desktop or mobile app with a local Zoom Room or Zoom for Home device and joins a meeting or webinar, the Participants list will display these redundant attendees grouped and nested to better convey these associations between users and devices.
• Meeting features
  • Enhanced formatting for in-meeting chat 
    In-meeting chat is being enhanced to support more advanced forms of messaging, including in-line image previews, rich text formatting, screenshots, and message quoting. Messages can also be deleted after being sent.
  • Support for up to 1000 participants in E2EE Meetings 
    End-to-end encrypted meetings can support up to 1000 total participants. Previously, the maximum was 200 participants. Large Meeting add-on requirements still apply.
  • Pair with Zoom Room and transfer a live meeting 
    Pairing with a Zoom Room can also be initiated within the Zoom meeting window, facilitating easier transferring of that meeting to the local Zoom Room. Previously, you had to pair with a Zoom Room outside of an active meeting, before being able to transfer. This requires Zoom Room version 5.12.6 or higher.
• Whiteboard features
  • Enhanced Whiteboard menu 
    The in-meeting menus have been updated, to more closely match the menus in the out-of-meeting whiteboard experience. This includes an improved right-click menu, additional editing options for shapes, and a zoom menu on mobile.
  • Additional shapes 
    Additional shapes are available for Whiteboard including more basic shapes, flowchart symbols, UML symbols, and equations.
  • Follow along with presenter 
    When collaborating on a Whiteboard during a live meeting, participants can request to follow a specific editor or request all others to follow them. When following, your view of the canvas is tied to their view of the canvas.
  • Rich-text options for text objects 
    In-meeting created text objects, sticky notes, and shapes can be more finely formatted with additional rich-text options, including bold, italics, underline, font size, bulleted and numbered lists, and more.
• Team Chat features
  • Multiple admins for a chat channel 
    Channel owners can designate up to 50 admins to help manage a chat channel.
  • Support for messages only visible to you 
    Some messages sent by Zoom Apps in Team Chat are marked Only visible to you. These messages are only visible to the specific user who triggered the actions because they are user-specific and not suitable for the wider audience.
  • Scheduling a meeting through Zoom Team Chat 
    Zoom Team Chat users can schedule meetings directly within a chat channel, which will automatically invite all members of that chat channel to the resulting calendar event. This feature currently only supports the Contacts and Calendar integration with Google and requires version 5.11.3 or higher.
  • Virtual background and touch up appearance support for Video Messaging 
    When sending a Video Message in Zoom Chat, the user’s previously selected virtual background and their touch up setting are applied to the video. An option to open virtual background and filter settings is provided for quick access. This feature is available for all accounts, and no longer must be enabled by Zoom. The device must support the virtual background type you want to utilize.
  • Get Started section for new Team Chat users
    New users interacting with Team Chat for the first time are provided with a getting started guide to help them onboard with using Zoom Team Chat more efficiently.
• Phone features
  • Chat notifications for missed calls 
    With the power pack license, receptionists can quickly send a chat message to a recipient that missed a call. The receptionist can enable a setting to determine if the note happens during or after a call. If leaving a phone number in the note, it can be clicked to be dialed directly from the chat.
• Contact Center features
  • View and edit address book 
    Agents can access and navigate the address book from the Zoom desktop client. They can also initiate outbound engagements from address book contacts, and edit contact attributes for active/closed engagements.
  • Mirror video 
    Agents and consumers can mirror their video during a video engagement.
  • Release engagements back to queue 
    Agents or supervisors in an active manually routed voice or video engagement can release engagement back to the queue if needed.
  • Enhancement to voice call transferring 
    When supervisors or agents transfer a voice call to another contact center user, they will be notified if the user is available. If the user isn’t available, they can transfer to a voicemail inbox accessible by the user (if applicable).
  • Support for USB headsets 
    Supervisors and agents can use supported USB headsets to mute/unmute, accept, or adjust the volume during video engagements.
  • SMS from voice engagement
    Agents or supervisors can click SMS in the Profile tab to easily start a new SMS engagement while in an active voice engagement.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue with GIF searches returning a network error, rather than stating no matching images found 
• Resolved an issue regarding poor whiteboard performance with high numbers of concurrent editors
• Resolved an issue for a subset of users in China regarding incorrect SSO redirects 
• Resolved an issue regarding participants failing to be reassigned to a breakout room 
• Resolved an issue regarding Zoom Phone call history not updating properly 
• Resolved an issue regarding various incorrect UI localizations
• Resolved an issue regarding older SMS messages not being available
• Resolved an issue for a subset of users regarding potential crashes when receiving shared content on specific network configurations 
• Resolved an issue regarding Apple Trackpad not scrolling properly
• Resolved an issue regarding failed calls to imported contacts initiated through the search bar 
• Resolved an issue regarding the Zoom Phone Power Pack widget not automatically hiding itself
• Resolved an issue regarding warm call transfers displaying an incorrect number for the intended transfer 
• Resolved an issue regarding inconsistent object resizing behavior 
• Resolved an issue for a subset of users regarding the meeting scheduler window appearing blank 
• Resolved an issue regarding a network connection and sharing with AirPlay 

October 24, 2022 version 5.12.3 (11845)

Download type: Manual 

Resolved Issues

• Minor bug fixes
• Resolved an issue regarding syncing calendar events with Exchange

October 10, 2022 version 5.12.2 (11434)

Download type: Prompted

Resolved Issues

• Minor bug fixes
• Security enhancements

September 26, 2022 version 5.12.0 (11129)

Download type: Manual
Download here: Download Center

Changes to existing features

• Zoom Chat changing to Zoom Team Chat 
  The out-of-meeting, persistent chat experience is renamed to Zoom Team Chat. This change is only to the various UI elements and has no effect on associated features and functionalities.
• New Zoom icon for desktop and mobile apps
  As part of our ever-evolving products and brand, the icon for the desktop client and mobile apps is updated with a new logo.

New and enhanced features

• General features
  
  • Profile Card enhancements 
    Profile cards have been visually enhanced to better convey information about users and contacts. Work location (Office or Remote), location, and local time are spaced properly, even when fewer of those items are provided by the user. The location field supports hyperlinks. The email address field on the Contact tab of the Profile Card now displays a copy to clipboard button on hover. A reminder that profile cards can be viewed in meetings. You can also see them in Zoom Team Chat by hovering over a user’s profile photo or @ mention name.
  • Support for Zoom Workspace Reservation
    Reserving desks or workspaces can be done directly in the Zoom desktop client and mobile app, in addition to the web portal and Zoom Rooms. This is available directly in the mobile app, while the desktop client utilizes the Workspace Reservation Zoom App, which is accessed through the Apps tab of the desktop client. The Workspace Reservation Zoom App must be approved for use by an admin before it can be installed and used.
  • Additional MSI/PLIST/GPO/MDM options
    • Preset use of hide self view in meetings - HideSelfView 
      Disabled by default, this option controls the use of the Hide Self View option. This option is currently available during meetings and webinars, but will include an additional out-of-meeting option in the client video settings.
• Meeting/webinar features
  • Sign language interpretation 
    Meeting hosts can assign participants as sign language interpreters, interpreting one language into sign language in real-time. The host can assign interpreters when scheduling or during the meeting. These interpreters are displayed in a dedicated window, which can be repositioned and resized by the attendee choosing to view sign language interpretation. This requires version 5.11.3 or higher for desktop and 5.12.0 or higher for mobile. The host must be a Licensed user on a Business, Education, or Enterprise account, or Pro account with the Zoom Webinars add-on plan.
  • Decline meeting invitation with message 
    When the host of an active meeting invites a contact directly to join, the invitee can send a message when declining the invite, to provide context around the reason for declining. Some preset responses are provided by Zoom, but custom text can be used as well. The message will appear as a chat message in Zoom Team Chat for the person requesting you join.
  • Enhanced in-meeting audio controls 
    The desktop client settings for original sound, noise suppression, and other advanced audio controls have been updated to be clearer and easier to use. The in-meeting original sound toggle has been also enhanced to indicate the current status and effect when the toggle is clicked.
  • Enhanced Self-view and Non-video participants controls 
    The Hide Self View option in client settings is persistent across meetings, reducing the need to be set each meeting. Additionally, the Hide Self View and Hide Non-Video Participants options are included in the in-meeting View controls, for easier access.
• Meeting features
  • Schedule recurring meetings 
    Users can schedule a recurring meeting from the desktop client, setting a specific recurrence pattern, just as they can in the scheduler in the web portal. This feature will not be immediately available for all users, as it is rolling out over time. 
• Whiteboard features
  • Rich-text options for text and shapes 
    Text objects, sticky notes, and shapes can be more finely formatted with additional rich-text options, including bold, italics, underline, font size, bulleted and numbered lists, and more.
• Chat features
  • Set reminders for messages 
    Zoom Team Chat users can improve their efficiency and responsiveness by setting configurable reminders for any Zoom Team Chat message. All messages with a reminder are easily accessible in a dedicated Reminders section at the top of the left Zoom Team Chat panel, joining the Mentions, Missed Calls, Bookmarks, and other sections. This can also be configured to not be displayed with the other options through client settings. This requires version 5.12.0 or higher.
  • Virtual background and touch up appearance support for Video Messaging 
    When sending a Video Message in Zoom Chat, the user’s previously selected virtual background and their touch up setting are applied to the video. An option to open virtual background and filter settings is provided for quick access. This feature must be enabled by Zoom and the device must support the virtual background type you want to utilize.
  • Restrict who can add channel members 
    When updating or editing a chat channel, the channel admin can choose to allow anyone in the channel to add new members, or they can restrict this ability to only channel owners and admins. If external users are allowed in the channel, they can also select which user types are allowed to add external members to the channel.
  • Additional keyboard shortcuts for Zoom Team Chat 
    To assist users with screen readers, several keyboard shortcuts are added to quickly bring the screen focus to commonly used areas of chat, including switching to the chat list, jumping to the most recent message, jumping to start of unread messages, and adding members to chat or channel.
  • Request private channel access from channel and message links 
    When a link to a private channel or message in a private channel is shared with a user that is not currently a member of that private channel, they can request access to join. The channel admin receives the request in that channel, and if approved, the requestor is notified of the approval.
  • Enhanced link previews for chat message and channel links
    When a Zoom Team Chat message or channel is deeplinked in chat, the preview will provide additional information. Deeplinks to public channels provide channel type, name, and description info. Deeplinks to messages in public channels provide original sender name, date/time, and a short snippet of the message. Deeplinks to private channels and messages within are only provided if the user is already a member of that private channel.
  • Add chatbots and chat apps to folders 
    Chatbots and Zoom Chat apps from the marketplace can be sorted into chat folders. Previously, only chat contacts, group chats, and chat channels could be assigned to a folder. This must be enabled by Zoom.
• Phone features
  • Video mail/video greeting virtual background 
    If the feature is enabled by their admins, users can record a video greeting or video mail using a virtual background. The custom and Zoom-provided virtual backgrounds will be available for use, although custom backgrounds can only be uploaded via the web portal.
• Contact Center features
  • Make outbound calls in Not Ready status
    Supervisors or agents can make outbound voice calls while in the Ready or Not Ready status. As a result, they will receive inbound engagement notifications while in the outbound call. Previously, they could only make outbound calls while in the Not Ready status.
  • Upgrade voice or SMS to video
    Account owners and admins can allow agents to upgrade an active voice or SMS engagement to video engagement.
  • Launching a URL during inbound calls 
    Admins can change user settings to automatically launch a URL when they receive a voice call. They can also insert parameters to pass details about the consumer. This feature must be enabled by Zoom.
  • Specify skills when transferring 
    When agents transfer an engagement to a queue that contains an agent routing profile, they can specify the inputs required by the agent routing profile.
  • Agent avatar in transfer window (voice) 
    When transferring a voice engagement, agents can see other agents’ contact center avatars. Agents’ contact center avatars are separate from their Zoom profile pictures and can be customized by admins.
  • Enhancements to viewing recordings
    There are several enhancements to make it easier for admins, supervisors, and agents to view engagements that contain multiple recordings.
  • Enhancements to internal calling from Zoom Contact Center to Zoom Phone 
    When supervisors or agents make outbound calls or transfer calls to Zoom Phone users, the search results will display users’ profile pictures and presence statuses.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding Webinar Q&A not showing some answered questions 
• Resolved an issue regarding failed chat autosaves due to ellipsis in the meeting title 
• Resolved an issue regarding chat connectivity issues when switching from wired to wireless connections 
• Resolved an issue for a subset of users regarding the Integrate Zoom with Outlook adding extra information to contact cards 
• Resolved an issue for a subset of users regarding gray boxes over shared screen 
• Resolved an issue regarding saved whiteboards being overwritten 
• Resolved an issue regarding local recordings being stopped when host role is reassigned 
• Resolved an issue regarding higher CPU usage when using Zoom Whiteboard 
• Resolved an issue regarding losing call control between client and desk phone
• Resolved an issue regarding drop-down menus in shared applications not being visible for viewers
• Resolved an issue regarding drawing tools after double-clicking a location
• Resolved an issue regarding the desktop meeting list not listing a rescheduled meeting
• Resolved an issue regarding routing a blackmagic capture card through a virtual camera input 
• Resolved an issue regarding shared audio only being heard in one channel for bluetooth audio connections 
• Resolved an issue regarding Zoom windows being hidden when that screen is shared 
• Resolved an issue regarding text replacement macros not being used in chat 

Note: The Share in-meeting chat to Zoom Team Chat and Enhanced filters for Closed engagements tab features were pulled from release due to issues with deployment and will be available in another upcoming release.

September 6, 2022 version 5.11.11 (10514)

Download type: Manual

Resolved Issues

• Minor bug fixes
• Resolved an issue regarding audio codecs causing active speaker to switch more often than needed

August 29, 2022 version 5.11.10 (10279)

Note: The macOS-release has been delayed until August 30. 

Download type: Manual

Resolved Issues

• Minor bug fixes 

August 22, 2022 version 5.11.9 (10046)

Download type: Manual

 New and enhanced features

• General features
  • Enhanced access to cloud recordings
    Cloud recordings can be more easily accessed and shared from the desktop client. Additionally, a notification will appear when a recording is finished processing.
• Meeting/webinar features
  • Support up to 25 custom languages for interpretation 
    Up to 25 custom languages for interpretation can be used during a meeting or webinar. Previously, only up to 5 custom languages were supported. This option is only available if Enable language interpretation by default is enabled. This enhancement must be enabled by Zoom and requires client version 5.11.2 or higher.
• Meeting features
  • Broadcast mic audio to all breakout rooms 
    Meeting hosts can broadcast their microphone audio to all breakout rooms in a meeting. Previously, only device audio could be shared to breakout rooms from the main session.
• Webinar features
  • Support for multi-language and translated captions in Webinars 
    Zoom Webinars hosts can enable translated captions to support webinars with multiple different language speakers, allowing attendees to view captions in the language that best suits them. Additionally, automated captions in Webinars support additional languages in addition to English, which has been the only supported language thus far. Previously, these captioning features were only available for meetings. The Translated Captions feature is currently only available for Zoom One Business Plus and Zoom One Enterprise Plus accounts. 
• Whiteboard features
  • Enhanced collaboration cursors
    In-meeting Whiteboard users will see fewer collaboration cursors, which are cursors labeled with the name of the participants controlling them, when collaborating with others on a Whiteboard. Inactive cursors will disappear until active again. Users can also enable and disable viewing all collaborator’s cursors when viewing a Whiteboard.
  • Additional shapes and enhanced shape creation 
    Additional shapes are available for the in-meeting Whiteboard experience, including pentagons, hexagons, octagons, hearts, arrows, clouds, and stars. Previously, these shapes could only be added through the out-of-meeting experience.
  • Dark mode support for Whiteboard Dashboard 
    The out-of-meeting Whiteboard Dashboard, accessed by clicking the Whiteboard tab in the client, follows the client’s light or dark theme.
• Chat features
  • External users notice when composing messages in chats 
    Chats and channels that include external users will have enhanced labeling in the compose box to remind users that external contacts are present. The notification is clickable to provide more information regarding who can see messages in the chat or channel.
  • Profile card for meeting hosts 
    When users view an upcoming meeting in either the Home page or the Meetings tab, the meeting host’s name provides the host’s profile card on hover. An option to chat directly with the host is also provided next to their name. If the host is not already a contact, the option to add them as a contact is provided.
• Phone features
  • Desk phone call control setting enhancement 
    When pairing or unpairing a desk phone to the Zoom desktop client, users can see the pairing/unpairing in process, then click on the OK button to close the dialog box once the process is over.
  • Restricted Calls/SMS hours and location 
    If admins restrict calls and SMS for a location and/or during a time frame, users will be notified on their Zoom client that they are unable to send SMS and place calls during restricted hours/locations.
• Contact Center features
  • Enhancements to external voice calling 
    Account owners and admins can enable supervisors and agents to make outbound calls and transfer calls by entering a name for contact matching. The system matches the name to the Zoom Contact Center address book and locates the PSTN number for the contact. The system displays matches for contacts containing a phone number, the supervisors and agents can select the correct contact and number combination. If a matching name does not include a phone number, then they don’t display as a match.
  • Enhancements to internal calling from Zoom Contact Center to Zoom Phone 
    Account owners and admins can enable supervisors and agents to make outbound calls and transfer calls by entering a name for contact matching. The system matches the name to the account’s Zoom Phone Contacts and locates matches for the contact. The system displays matches for contacts containing an extension or phone number, then supervisors and agents can select the correct contact and number combination. If a matching name does not include an extension or phone number, then they don’t display as a match.
  • Selectively assign engagements 
    When auto routing is disabled for a queue, agents and supervisors can selectively assign active voice and video engagements to themselves. Supervisors can also assign engagements to other agents in queue.
  • Support for USB headsets 
    Supervisors and agents can use supported USB headsets to mute/unmute, accept/decline, or adjust the volume. This is only supported for voice engagements.
  • Share file in chat during video engagement 
    If enabled by an admin, agents and consumers can share files in chat during an active video engagement.
  • View engagements waiting for callback 
    Supervisors and agents can view voice calls that are waiting for a callback. These engagements are labeled with the Callback status in the live engagements tab. This feature must be enabled by Zoom.
  • Preview message history in chat notifications
    When supervisors or agents receive a notification for a new or transferred chat engagement, they can preview the previous conversation before accepting the engagement so they have context of the conversation before it starts.
  • Enhancements to engagement monitoring 
    There are several enhancements to related to monitoring:
    • When supervisors barge or takeover an active engagement, the existing agent in the engagement will see a notification.
    • When supervisors barge into an active engagement, they can easily downgrade to viewing (for chat), or listening/whispering (for voice).
    • When a supervisor uses monitoring, their contact center status will not be automatically changed.
  • Agent avatar in transfer window (chat and SMS) 
    When transferring a chat or SMS engagement, agents can see other agents’ contact center avatars. Agents’ contact center avatars are separate from their Zoom profile pictures and can be customized by admins.
  • Enhancements to filtering and sorting agents 
    Supervisors can filter the My Agents table by agent status, queue, or name. They can also sort the table by name, status, or duration.
  • Enhancement to consumer experience 
    The consumer video experience has been improved so that they can resize the Waiting Room video during video engagements.
• Zoom Apps features
  • Enhanced in-client app approval 
    Admins approving an app in the client can more precisely approve apps, either for the entire account or for specific users and/or user groups.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding unretrievable SMS messages 
• Resolved an issue regarding Whiteboards being exportable when disabled 
• Resolved an issue regarding switching between audio devices with the same name within the system audio panel 
• Resolved an issue for a subset of users regarding audio tests providing false negatives

August 17, 2022 version 5.11.6 (9890)

Download type: Manual

Resolved Issues

• Security enhancement

August 13, 2022 version 5.11.5 (9788)

Download type: Manual

Resolved Issues

• Security enhancement

July 18, 2022 version 5.11.3 (9065)

Download type: Manual

Note: The client release has been delayed until July 19, 2022. 

New and enhanced features

• General features
  • Indonesian language support 
    The Zoom client now supports Indonesian. By default, Zoom will match the operating system’s language if supported and users can manually select a language of their choice.
  • Additional MSI/PLIST/GPO/MDM options
    • Disable in-meeting use of Zoom Whiteboard - DisableInMeetingWhiteBoard 
      Disabled by default, this option disables the ability to use the Zoom Whiteboard feature during a meeting.
• Meeting/webinar features
  • Support for preventing external users from saving in-meeting/webinar chats 
    Account owners and admins can choose to only allow users in their account to save chats from meetings and/or webinars. This option is available at the account, group, and user levels, and can be locked at the account or group level. This feature requires client version 5.11.3 or higher.
  • Speaker attribution included in downloaded transcript 
    Downloaded transcript records will include the speaker’s name, as well as timestamps, when saved locally.
• Webinar features
  • Support for Zoom Whiteboard in Webinars 
    Hosts can launch and collaborate on Zoom Whiteboards within Zoom Webinars.
• Whiteboard features
  • Host control of in-meeting Whiteboard access 
    Meeting hosts can adjust the behavior of who can begin sharing a Whiteboard in a meeting (host only or all participants), as well as who can interrupt a participant's Whiteboard (host only or all participants).
  • Default titles for Whiteboards created in-meeting 
    New Whiteboards created in a meeting use the meeting’s name as the default name of the project. The name can be edited in-meeting or afterwards as needed.
  • In-meeting Pan tool 
    The in-meeting Whiteboard experience includes a pan tool, allowing the host to move the canvas freely without unintentionally selecting and moving objects.
  • Move Whiteboard to trash in meetings
    If a Whiteboard project is no longer needed, it can be moved to the Trash during a meeting.
  • Object and group rotation
    Objects, or groups of objects, can be rotated during an in-meeting Whiteboard session. After clicking on the rotate icon, the option rotates, snapping to the nearest 15° increment. Holding the Shift key allows free rotation without snapping.
• Phone features
  • Receive SMS short codes 
    Users with SMS enabled can receive SMS messages from short codes. Short codes are special short-digit phone numbers typically used for ordering services or sending two-factor authentication codes.
  • Mark voicemail as unread 
    Users can mark voicemails as unread and flag them for follow up. Unread voicemails can be filtered as all or follow up.
• Contact Center features
  • Internal calling between Zoom Phone to Zoom Contact Center 
    Calls from Zoom Phone to Zoom Contact Center route directly to one another for best call quality and will not incur charges as an outbound Zoom Phone call.
    Note: PSTN calls forwarded or transferred from Zoom Phone to Zoom Contact Center may continue to incur charges as an inbound Zoom Contact Center call. This can be useful for use cases where calls are routed from a Zoom Phone auto receptionist or user to a Zoom Contact Center flow. Agents can also transfer a contact center voice call to a Zoom Phone user by entering their extension number.
  • Update Zoom presence status based on contact center status 
    Agents’ Zoom presence will be automatically set based on their contact center status. For example, if an agent is in the Occupied status while in a video engagement, their Zoom presence status will be automatically set to In a Meeting.
  • Enhancements to closed engagements tab 
    Agents and supervisors are able to see all engagements which were assigned to them and closed, as well as engagements which were assigned to them but closed with another agent or supervisor. Additionally, queue supervisors can see all engagements which were closed and assigned to the agents in their queue as well as engagements which were assigned to an agent in their queue but were closed with another agent.
  • Enhancements to active engagements tabs 
    When viewing the active engagements tab, supervisors and agents can see the flow that the engagement went through. Additionally, the supervisor action buttons have moved to the ellipses icon (...) menu rather than having their own column area.
  • Callback label for inbound notifications 
    If a customer requests a callback and is routed to an agent, the inbound voice call notification will display Callback above the consumer’s phone number and display name.
  • End of SMS or chat engagement experience 
    Agents can set a disposition for closed SMS or chat engagements. Additionally, a new Messaging Wrap-up section has been added in the left-side panel for messaging engagements that are closed but awaiting a disposition.
  • Share files in chat
    Agents and consumers can share files in chat during an active web chat engagement.
  • Enhancements to multi-tasking while on an active engagement 
    When an agent is on an active engagement and switches to another tab in the Zoom desktop client, agents will see a banner that notifies them of the active engagement and allows them to mute/unmute their microphone.
  • Set contact center ringtone 
    Agents can set a ringtone specifically for contact center inbound engagements to differentiate these from inbound Zoom Phone calls and Zoom Meeting invites.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding proxy authentication 
• Resolved an issue regarding a host’s changed display name not appearing as such in Q&A 
• Resolved an issue for a subset of users regarding Webinar Q&A not appearing for some
• Resolved an issue regarding incomplete syncing of contacts from Exchange 
• Resolved an issue regarding audio quality scoring reporting inaccurate results in the Dashboard
• Resolved an issue regarding shortened join links being incorrectly parsed from calendar event details 
• Resolved an issue regarding missing results when searching for a contact’s number in the localized format 
• Resolved an issue regarding shared content becoming pixelated 
• Resolved an issue regarding Slide Control and Google Slides 
• Resolved an issue regarding adding a contact when utilizing dark mode 
• Resolved an issue regarding the keyboard shortcut for switching interpretation channels 
• Resolved an issue for a subset of users regarding failed screen sharing when using a case sensitive file system 
• Resolved an issue regarding starting a meeting when a call is on hold 

Note: The End-to-end encryption (E2EE) support for breakout rooms feature was pulled from release due to issues with deployment.

June 20, 2022 version 5.11.0 (8323)

Download type: Prompted

Changes to existing features

• Change to Zoom Chat default settings 
  Various Zoom Chat settings are changing their default status for new users. Existing users will be unaffected by the changes. These changes may also affect the default MSI/GPO policies, as noted by the *.
  • Enabled by default: Show Code Snippet, Show Link Preview*, Move messages with new replies to the bottom of the chat*, Show profile photos next to Direct Messages*.
  • Disabled by default: Separate my chats and channels sections.

New and enhanced features

• General features
  • View profile cards in during meetings 
    If allowed by account admins, users can view other participants' Zoom profile card from within a meeting. This also includes the addition of a participant’s local time as part of their profile card, to aid in coordinating time zones between users.
  • Additional MSI/PLIST/GPO options
    • Set exact level of touch up appearance filter - SetFaceBeautyValue 
      This policy, when used in conjunction with EnableFaceBeauty, allows admins to set the default level of the touch up appearance option. By default, this is set to 25%.
    • Set exact level of low-light adjustment - SetLightAdaptionManualValue 
      This policy, when used in conjunction with EnableLightAdaption and EnableAutoLightAdaption, allows admins to set the default level of the low light adaptation option. If EnableFaceBeauty is enabled and EnableAutoLightAdaption is disabled, this policy will take effect. By default, this is set to 20%.
• Meeting/webinar features
  • Set video filters to be persistent for future meetings 
    Users can choose a video filter, such as color filters, frames, and foreground effects, which can be set and applied to all future meetings. This can be adjusted as needed before and within a meeting.
  • Meetings with Multiple Participants Share Content pre-enabled 
    Hosts can schedule meetings with the Multiple participants can share simultaneously option pre-enabled. This feature must be enabled by Zoom.
  • Persistent Gallery view after pinning 
    Participants in Gallery view are returned to Gallery view after pinning and unpinning a video, rather than switching to Speaker view after unpinning a video.
  • Quicker enablement of gesture recognition 
    Gesture recognition can be quickly enabled and disabled during a meeting directly from the meeting toolbar.
  • Video quality improvements
    Client upload bitrate limitation introduced to reduce bandwidth consumption and achieve higher frame rate at certain video resolutions.
• Meeting features
  • Search breakout rooms
    Hosts and co-hosts are able to better manage breakout rooms with the ability to search for participants in breakout rooms by name, allowing them to quickly view, assign, or move participants between breakout rooms.
  • Support for translated captions
    Account owners and admins can enable Translated Captions, which allows users to enable automated translated captions in language pairs in meetings; it also provides a speaking language list and translation language list. These settings are available at the account, group, and user levels. This feature is only available for Zoom One Business Plus and Zoom One Enterprise Plus accounts.
• Webinar features
  • Simultaneous sharing for panelists 
    Webinar attendees can now experience the sharing of simultaneous presentations by panelists. This is the same functionality that is already available in Zoom Meetings. The webinar attendee can choose which screen to view, such as seeing the content in their language when a presentation is shared in different languages. This can be helpful when sharing presentations in multiple languages.
  • Chat Etiquette Tool support for Webinar Q&A 
    Chat etiquette policies are also applied to Webinar Q&A content, in addition to the existing support for in-meeting chat, in-webinar chat, and Zoom Chat.
  • Support for Zoom Apps in Webinars 
    Webinar panelists can launch Zoom Apps during their webinars and share their view of the app with attendees. For some apps, attendees can be invited to open the app and collaborate with the panelists. This feature requires version 5.10.6 and will not be immediately available, as it is dependent on a backend update currently scheduled for June 28.
• Whiteboard features
  • View additional shapes for Zoom Whiteboard 
    Additional shapes can be viewed to facilitate flow charts, data flow diagrams, and organization charts. These shapes can only be viewed with the in-meeting Whiteboard experience.
• Chat features
  • Enhanced deep linking for chat and channels 
    Chat message linking can be done to and from private channels, group chats, and 1:1 conversations. Only users with existing access can view the referenced channels, group chats, or messages.
  • Notifications when added to a new channel 
    Users are shown a notification when they are added to a chat channel or group chat.
  • Support for restricting channel creation by user groups 
    Admins can restrict at the Group level if users can create their own public or private channels. This can be configured for both new and existing user groups, and Admins can change the setting at any time.
  • Support for suppressing channel removal notifications 
    Admins can suppress deleted or deactivated user notifications in group chats and channels.
  • Sidebar and folders enhancements 
    The Starred section has moved to the top on the sidebar, above all folders. A new caret menu to the right of the Chat title includes options to Create a Channel, Join a Channel, Create a Folder, and Add a Bot. The preview of unread Chats or Channels that appears when hovering over an unread badge on a collapsed folder or section will now include @all or @me mentions.
  • Support for GIF content rating restrictions 
    Account admins can restrict certain GIF images in Zoom Chat based on GIPHY’s content rating system. Content ratings include G, PG, PG-13, and R.
  • Support for adding users to a channel in bulk 
    Zoom Chat channel admins can add members to an existing channel in bulk by copy-and-pasting a list of email addresses. Separate emails are detected by a space, semicolon, comma, or new line.
  • Happy Anniversary chat celebration 
    When variations of “Happy Anniversary” are used in Zoom Chat, a celebration of raining Tada emojis 🎉 will rain down in the chat window.
• Phone features
  • Call forwarding 
    Phone users can enable/disable Call Forwarding on their client and forward their call to internal extensions, external contacts/numbers, and voicemail, depending on their phone plan and policy. This setting can be set for a time duration if desired.
  • Search Common area phones in Contacts 
    Users can search and dial a desk phone from the Zoom client. They can also browse through a list of Zoom Phone Appliance names in the Contacts page under the Zoom Phone Appliances section.
• Contact Center features
  
  • Estimated wait time in video Waiting Room
    If enabled by an admin, consumers will see the estimated wait time while waiting in the queue for a video engagement (Waiting Room). The estimated wait time is based on several factors including the average handling time.
  • Enhancements to voice call recordings during call transfers 
    When a call is being recorded and the agent transfers the call to a Zoom Phone user or to an external number, the contact center voice call recording will stop.
    
  • Enhancements to chat feature in video engagements
    There are several UI enhancements to the chat feature in video engagements to better match the web chat experience.
    
  • Enhancement to video engagements
    When an additional consumer is in a video engagement and then they leave, the engagement will continue for the remaining agent and consumer.
    
  • Test video and microphone 
    Consumers can test their video and microphone when joining a video engagement using a web browser.
    
  • Enhancements to closed engagements tabs
    When viewing the closed engagements tab, supervisors and agents can search for specific engagement or filter to a subset of engagements.
    
  • End of SMS or chat engagement experience 
    Account owners and admins can no longer set a wrap-up time for chat and SMS engagements. This is being changed to improve the experience for agents that handle several chat engagements at once and gives agents more time to set a disposition. Agents will not be able to set a disposition for a closed SMS or chat engagement. Dispositions will be re-enabled in a future release for SMS and chat engagements.
• Zoom Apps features
  • Support for Zoom Apps in Webinars 
    Webinar panelists can launch Zoom Apps during their webinars and share their view of the app with attendees. For some apps, attendees can be invited to open the app and collaborate with the panelists. This feature requires version 5.10.6 and will not be immediately available, as it is dependent on a backend update currently scheduled for June 28.
  • Guest mode for authenticated users 
    Meeting users can access a Zoom App through Guest mode, even if they are authenticated in the meeting. This allows users some functionality when collaborating on apps that have not been pre-approved by an admin or installed by them directly.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding webinar panelists profile pictures appearing improperly in chat notifications 
• Resolved an issue regarding local recordings and dual–monitor mode 
• Resolved an issue regarding DNS parsing and sign-in 
• Resolved an issue regarding demoting panelists in a webinar 
• Resolved an issue regarding breakout room assignments not saving 
• Resolved an issue regarding hyperlinks in chat not recognizing the entire URL 
• Resolved an issue regarding incorrect caller ID when a call is transferred on mobile 
• Resolved an issue for a subset of users regarding the inability to enter a password containing the @ symbol when using Hungarian keyboard 
• Resolved an issue regarding external contacts names matching incorrectly with an incoming call 
• Resolved an issue for a subset of users regarding one-way audio on Zoom Phone calls in quick succession 
• Resolved an issue regarding the SetEmailDomainsRestrictedToLogin and OverrideEnforceSigninIntercloud policies 
• Resolved an issue regarding enabling HD video in the client 
• Resolved an issue regarding inconsistent menu navigation with keyboard arrow keys 
• Resolved an issue regarding the incorrect time zone being applied and causing sync issues with Outlook 
• Resolved an issue regarding multiple camera devices with the same device ID not being switchable between in a meeting 
• Resolved an issue regarding participants randomly being unassigned from breakout room assignments between breakout sessions 
• Resolved an issue regarding presence status when screen is locked 
• Resolved an issue for a subset of users regarding sharing the classic whiteboard in a meeting 

Note: The Internal calling between Zoom Phone to Zoom Contact Center and Enhancement to Salesforce integration features have been pulled from release due to issues with deployment and will be available in another upcoming release.

May 30, 2022 version 5.10.7 (7748)

Download type: Manual

New and enhanced features

• Chat features
  • Share Zoom Whiteboard to Zoom Chat channels 
    Zoom Whiteboards created in the web portal or desktop client can be shared to Zoom Chat Channels.

Resolved Issues

• Minor bug fixes

May 23, 2022 version 5.10.6 (7526)

Download type: Manual

Changes to existing features

• Change to panelist visibility of Q&A before they joined 
  Panelists will no longer be able to see reopened dismissed questions, if the original question and their respective comments were posted before they joined the session. This aligns the behavior for both open questions and dismissed/reopened questions for late-joining panelists.

New and enhanced features

• General features
  • Control participant names in local recordings 
    Allow hosts to control whether participant names are captured as part of local recordings. Enabled by default in the client settings, names of participants (either with video on or off) are captured as part of their video for local recordings. This has no effect on name tags created as part of webinar session branding.
  • End of support for macOS 10.9 
    With this release, the Zoom desktop client for macOS requires OS X (10.10) or higher. Devices still on 10.9 will have 5.10.4 (6592) as the most recent version available.
  • Additional MSI/PLIST/GPO options
    • Disable Guest mode for Zoom Apps - DisableZoomAppsGuestAccess 
      Disabled by default, this controls the ability for users to utilize a Zoom App in Guest mode.
    • Control use of the launch external app/URL for incoming calls - EnableLaunchApp4IncomingCalls 
      Disabled by default, this controls the Launch an external app or a URL for incoming calls option in the client. This must be used in coordination with the SetCommand4IncomingCalls, so that the URL can be configured as well.
    • Set the exact URL you want to launched for incoming calls - SetCommand4IncomingCalls 
      Disabled by default, this sets the URL used when the client receives an incoming call. This must be used in coordination with the EnableLaunchApp4IncomingCalls, so that the Launch an external app or a URL for incoming calls option can be enabled as well.
• Chat features
  
  • File transfer control for internal and external contacts 
    Administrators can control the type of files that can be sent to and from their internal and external users in Zoom Chat. Admins can also control the maximum file size for transfer by external users.
• Phone features
  • Voicemail and videomail transcript 
    Phone users can view the transcription of their videomail or voicemail if the features are enabled by their admins.
  • Adjust ringtone and call waiting volume 
    Users can adjust or silence the volume of incoming calls, and call waiting using the ringtone and call waiting volume controls. Users can also assign distinct ringtones to different extensions.
  • SMS to emergency phone numbers 
    Zoom Phone users attempting to send an SMS or a group SMS from the Zoom desktop or mobile client, to US and Canada emergency phone numbers, will receive an error message stating that text to 911 service is not available, and instead to call those emergency phone numbers. Zoom phone clients will automatically place the emergency call after a 10 seconds countdown unless the user cancels the call.
  • Sync cloud contacts 
    Users can refresh their contacts by clicking the refresh icon if the contacts have not synced.
• Contact Center features
  • Transfer call to external phone number 
    Supervisors and agents can transfer voice calls to specialists outside the Zoom Contact Center by entering the Zoom Phone number or external phone number.
  • Invite URL for video engagements
    Agents can invite others to the video engagement by copying and sending an invite URL via SMS or email.
  • Enhancements to Engagement tab 
    There are several UI enhancements to the Engagements tab:
    
    • Column headings still appear when there is no engagement data available.
    • The unique engagement ID for each engagement is easily accessible and can be copied to share with others.
  • Enhancements to presence status 
    Agents can’t set their contact center presence status to Offline. The Offline status will be auto set if the agent signs out of the client. Also, the default presence status has changed to Not Ready.
    
  • Enhancements to notifications 
    There are several UI enhancements to improve and differentiate Zoom Contact Center notifications from other Zoom products.
    
    • Inbound voice notifications display the address book name and phone number if available. Otherwise Unknown Name will be displayed.
    • Inbound chat, SMS, and video notifications display the Decline button.
    • When an agent transfers a voice call, they can select the Transfer from phone number.
    • Agents can be on a Zoom meeting, Zoom Phone call, and Zoom Contact Center call at the same time and easily switch audio between each product when receiving an inbound notification.
      
  • Enhancement to published notes 
    Published notes are better organized to help agents easily understand customer issues for engagements. Notes are listed by the agent assigned to the engagement in chronological order, then by the published timestamp of each note. If agents edit an existing note, this will not impact the order of the notes.
• Zoom Apps features
  • Guest mode for Zoom Apps 
    Guest mode allows a meeting or webinar participant to use an app without Zoom giving the app full access to the participant's Zoom account data. Instead, the app only has access to basic information, such as participants' display names, basic browser and device info, basic interactions within Zoom (reactions, turn camera on/off, etc), and performance statistics about how that Zoom App is running.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue for a subset of user regarding calendar syncing with on-prem Exchange 
• Resolved an issue regarding an E2EE warning when calling a PSTN line 
• Resolved an issue for a subset of users regarding the auto-selection of video capture modes 
• Resolved an issue regarding company contacts disappearing 
• Resolved an issue regarding imported contacts disappearing after SMS attempt 
• Resolved an issue regarding fresh installs pre-populating an inaccurate SSO domain 
• Resolved an issue regarding some users’ phone status not matching their actual status 
• Resolved an issue regarding failed SSO logins
• Resolved an issue regarding outbound numbers displaying differently on receiving end 
• Resolved an issue regarding sharing Adobe Acrobat Reader in full screen mode 

Notes:

• The Time zones included in profile cards enhancement was pulled from release due to compatibility issues, and will be available in another upcoming release.

• The Share Zoom Whiteboard to Zoom Chat channels enhancement was pulled from release due to compatibility issues, and will be available in another upcoming release.
• The Initiate callback from Engagements tab enhancement was pulled from release due to compatibility issues, and will be available in another upcoming release.

April 24, 2022 version 5.10.4 (6592)

Download type: Prompted

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue for a subset of users regarding sharing their screen on the Brave browser
• Resolve an issue regarding the SetWebDomain option 
• Resolved an issue regarding Slide Control and Google Slides

April 18, 2022 version 5.10.3 (6420)

Download type: Manual

Changes to existing features

• Zoom Chat integrations with Box and SharePoint 
  The Zoom Chat cloud storage integrations with Box and SharePoint can now be self enabled on all paid accounts, meaning these features no longer need to be requested from Zoom. Additionally, the minimum version for these features has changed to 5.10.3.

New and enhanced features

• General features
  • Chat Etiquette Tool 
    Account owners and admins can create Chat Etiquette policies to identify defined keywords or text patterns/regular expressions (such as account numbers) and then determine what action occurs when a policy is triggered. When a user attempts to send a message through Zoom Chat and/or in-meeting/webinar chat that triggers a Chat Etiquette policy, the user is either warned or blocked from sending the message. Chat Etiquette policies are configured at the account level, and can be activated at the account or group level. Admins can create up to 50 policies on the account. This feature requires client version 5.6.0 or higher.
  • One-time password requirement for suspicious logins 
    Users with a work email login type and who do not have two-factor authentication enabled are required to enter a one-time password, sent to their account email, when Zoom detects a suspicious login, for example, a login from a different country or device than usual, among other factors.
  • Additional MSI/PLIST/GPO options
    • Disable broadcasting to messages to breakout rooms - DisableBroadcastBOMessage 
      Disabled by default, this will disable the ability for the host to broadcast a message to all open breakout rooms.
    • Allow joining meetings hosted in ZfG Cloud without authentication - OverrideEnforceSigninIntercloud 
      Disabled by default, this option overrides the EnforceSignInToJoin policy and allows a user to join a Zoom meeting hosted on the ZfG Cloud, without the need to authenticate.
    • Disable all intercloud features - Intercloud_DisableAllFeatures 
      Disabled by default, this option disables all features except for audio and video for meetings hosted on the ZfG cloud.
    • Disable in-meeting chat on intercloud meetings - Intercloud_DisableMeetingChat 
      Disabled by default, this option disables the use of in-meeting chat on meetings hosted on the ZfG Cloud.
    • Disable screen sharing ability on intercloud meetings - Intercloud_DisableShareScreen 
      Disabled by default, this option disables the local ability to share screen on meetings hosted on the ZfG Cloud. This does not affect incoming shared content.
    • Disable meeting reactions on intercloud meetings - Intercloud_DisableMeetingReactions 
      Disabled by default, this option disables the use of meeting reactions on meetings hosted on the ZfG Cloud.
    • Disable file transfers on intercloud meetings - Intercloud_DisableMeetingFileTransfer 
      Disabled by default, this option disables the use of file transfers through in-meeting chat on meetings hosted on the ZfG Cloud.
    • Disable annotation on intercloud meetings - Intercloud_DisableAnnotation 
      Disabled by default, this option disables the local ability to annotate on shared content in meetings hosted on the ZfG Cloud. This does not affect others ability to annotate.
    • Disable whiteboards on intercloud meetings - Intercloud_DisableWhiteBoard 
      Disabled by default, this option disables the use of in-meeting whiteboarding on meetings hosted on the ZfG Cloud.
    • Disable local recording on intercloud meetings - Intercloud_DisableLocalRecording 
      Disabled by default, this option disables the ability to locally record meetings hosted on the ZfG Cloud.
    • Disable captioning on intercloud meetings - Intercloud_DisableClosedCaptioning 
      Disabled by default, this option disables the use of captioning features on meetings hosted on the ZfG Cloud.
    • Disable remote control during screen share on intercloud meetings - Intercloud_DisableRemoteControl 
      Disabled by default, this option disables the remote control of shared screens in meetings hosted on the ZfG Cloud.
    • Disable polling on intercloud meetings - Intercloud_DisableMeetingPolls 
      Disabled by default, this option disables the use of polling in meetings hosted on the ZfG Cloud.
    • Disable the ability to connect through computer audio for intercloud meetings - Intercloud_DisableComputerAudio 
      Disabled by default, this option disables the use of computer audio for connecting to meetings hosted on the ZfG Cloud.
    •  
• Meeting/webinar features
  • Central library of polls 
    Users can manage a central library of polls for meetings and webinars. They can create or edit polls and use them for Personal Meeting ID (PMI) and non-PMI meetings. Previously, polls for PMI and non-PMI meetings were managed separately. When a poll is marked as available to all meetings, it will appear in the list of polls that can be launched in a meeting. This new central repository will not replace the existing "Personal Meeting (PMI) polls", instead polls created here will only appear in PMI meetings.
  • Hide/display chat preview notifications 
    Participants can quickly and easily hide or show the in-meeting/webinar chat message previews. These can be disabled to help you to avoid distractions during a presentation, then displayed again when you can provide more attention to incoming chat messages.
  • Support for multi-spotlight for cloud recordings 
    Cloud recordings will recognize and record up to 9 spotlighted participants in a meeting or webinar.
• Meeting features
  
  • Enhancement to Waiting Room participants order 
    Hosts can choose to display the participants currently in the Waiting Room in either chronological or alphabetical order. This is set in the Waiting Room customization settings in the web portal. This feature requires version 5.10.3 or higher.
  • View Breakout Rooms activities from main session 
    Hosts can get an idea of how active their breakout rooms are by viewing the list of open breakout rooms. Each participant in those breakout rooms will show their current video and audio status, if they are sharing their screen, and any active reactions or nonverbal feedback.
  • Enhanced Meeting Reaction awareness
    Meeting participants will have clearer indications of which reaction or nonverbal feedback they have chosen. This is useful when the participants cannot easily see their self-view, which typically indicates any active reactions or nonverbal feedback.
  • Gesture Recognition 
    Allows for visual gestures, such as a raised hand, to automatically use a corresponding meeting reaction, Raise hand. Currently, this is supported for Raise Hand and Thumbs Up reactions.
• Whiteboard features
  
  • Introducing: Zoom Whiteboard 
    We’ve redesigned our virtual whiteboarding experience to bring you the all-new Zoom Whiteboard, a cross-platform visual collaboration solution that’s built right into Zoom Meetings, the Zoom desktop client, and the Zoom web portal. With Zoom Whiteboard, you can brainstorm and collaborate on a persistent, expandable, digital canvas. In-person and remote teams can ideate from Zoom-enabled devices, providing you and your team with the intuitive features you need to collaborate.
• Phone features
  • Search Zoom Phone Appliances
    Users can search for and browse Zoom Phone Appliances that have been set up as Shared Offices (common area phones). These appliances appear in the Desk Phones section in the Contacts tab.
  • Conference call 
    Phone users can seamlessly add more than 3 participants to one call. This feature needs to be enabled by Zoom.
  • SMS/MMS opt in/out 
    Users can allow their recipients to opt in/out of SMS/MMS messaging to stay within the 10DLC parameters set by mobile carriers.
• Contact Center features
  • Default behavior for agents 
    After signing in to the desktop client and selecting the Contact Center tab, supervisors will see the Closed Engagements tab and agents see the first available tab they have access to instead of the outbound dial pad.
  • Enhancement to notes 
    Notes are displayed in reverse chronological order with the most recent notes displayed first. In addition, adding new notes will not affect the overall order of the notes.
  • Enhancements to Engagement tab 
    Agents or supervisors can click View Events to view historical information for an active or closed engagement; for example, when the engagement started. In addition, the notes section has been renamed to Published notes.
  • Enhancements to address book
    Agents can add multiple phone numbers and emails to address book contacts.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding imported external contacts not matching for inbound calls 
• Resolved an issue regarding Zoom Contact Center tab appearing blank 
• Resolved an issue regarding Samoa and New Zealand time zones 
• Resolved an issue regarding detecting and reporting network switch for 933 calls 
• Resolved an issue regarding the Logitech H820e headset 
• Resolved an issue regarding the Show meeting invitation option not appearing for an upcoming meeting or webinar 
• Resolved an issue for a subset of users regarding sharing slides with unsupported Russian and Vietnamese language packs 
• Resolved an issue regarding popping/cracking sounds when sharing audio 
• Resolved an issue regarding inconsistent behavior when saving breakout room options 
• Resolved an issue regarding presence not syncing with Outlook 
• Resolved an issue regarding switching between chat channels on M1 devices running macOS 12.3.1 
• Resolved an issue regarding switching between built-in camera and Blackmagic connection 
• Resolved an issue regarding Zoom Device Management 
• Resolved an issue regarding muting a participant that is changing their video settings 
• Resolved an issue regarding failed installations 

March 28, 2022 version 5.10.1 (5839)

Download type: Manual

Resolved Issues

• Minor bug fixes

March 21, 2022 version 5.10.0 (5714)

Download type: Manual

New and enhanced features

• General features
  • Support for Apple authentication 
    Users will be able to sign in with their Apple ID on the Zoom desktop client and mobile apps.
  • Enhancement to contacts count
    The Contacts tab is no longer capped at 1,000 contacts for each contact group. Contacts will continuously load as many contacts as you have in the contact group as you scroll down. This feature must be enabled by Zoom.
  • Additional MSI/PLIST/GPO/MDM options
    • Allow Apple login - EnableAppleLogin 
      Enabled by default, this option controls access to the Apple authentication method. This login method can also be restricted at the account level by an account admin.
    • Control visibility of Video Message option - ShowVideoMessageButton 
      Enabled by default, this option controls access to the Video Message option in Zoom chat.
    • Control visibility of profile photos in Zoom Chat - ShowProfilePhotosInChat 
      Disabled by default, this option controls if user profile pictures are shown in Zoom Chat.
    • DisableWebinarReaction - Disable use of Webinar Reactions 
      Disabled by default, this option controls access to Webinar Reactions.
• Meeting/webinar features
  • Avatars 
    When enabled during a meeting, Zoom’s technology uses your device’s camera to detect where a face is on the screen and apply the selected avatar effect. This feature requires 5.10.0 or higher.
  • Live streaming to Twitch 
    Hosts can live stream their meeting or webinar to Twitch directly, rather than manually configuring the stream as a custom live-streaming service.
  • Show invitee list in Participants panel 
    Displaying the invitee list in the Participants panel allows hosts, co-hosts, and alternative hosts to view a Not Joined section in the Participants panel of the meeting. This section lists the people who were invited to the meeting but have not yet joined, as well as their calendar response. This feature requires hosts and users to have the Calendar and Contacts Integration (Google Calendar or Outlook Calendar) configured in their Profile. This feature requires 5.9.6 or higher. This feature was initially available to limited account types, and now is available to all account types.
• Meeting features
  • Rename participants in Waiting Room 
    Hosts and co-hosts can rename meeting participants in the waiting room before they enter the meeting. After locating a participant's name in the waiting room section of the participant list, an option appears in the ... menu to rename that participant. The participant is notified of this change.
  • Save Breakout Room assignments for future use 
    When breakout rooms are created, the host can save that current configuration and participant assignments, which can be used in future sessions. This is only available for recurring meetings and limited to 10 saved configurations per user.
  • Share audio with content to all breakout rooms
    Hosts are able to share computer audio, along with shared content, to all breakout rooms. This can be enabled when beginning the share, or while sharing is in progress. This also supports the Share Video option as well for Breakout Rooms.
  • Optional include co-host when automatically assigning breakout rooms 
    When creating breakout rooms and choosing to assign participants automatically, any co-hosts will now not automatically be included in the assignments, but the host can choose to include them.
• Webinar features
  • Webinar Backstage 
    The webinar host and other panelists can move between the backstage area, which is not visible or heard by attendees, and the live webinar area, which is visible to and heard by attendees. Panelists backstage can still hear and view the live webinar to keep an eye on the presentation and know when to rejoin. This feature requires version 5.10.0 or higher for panelists, and the host must have a Zoom Events license. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for April 9, 2022.
  • Webinar Session Branding
    Hosts can customize the appearance of the in-webinar experience by adding a wallpaper behind the video tiles, setting a common virtual background for all panelists, and providing name tags for each panelist. This requires version 5.10.0 or higher to use and/or view, but does not require this version to join the webinar.
  • Reactions for Webinar
    Webinar Attendees can use reactions, similar to reactions in meetings. The stream of submitted reactions are displayed in the bottom-right corner of the main webinar window, visible to the host, panelists, and attendees. This can be controlled within the webinar, as well as at the Account-, Group-, and User-level settings. This requires version 5.9.6 or higher to be able to send and see reactions.
  • Hide profile pictures for unmuted or promoted attendees 
    Admins and webinar hosts can restrict the use of profile pictures for panelists and attendees when they are unmuted or promoted to a panelist. This feature requires version 5.3.2 or higher.
• Chat features
  • Cloud storage support for SharePoint 
    Users can set the default file storage option for newly created channels to SharePoint, the third-party cloud storage service. This also allows users to create new Office 365 documents right from cloud storage backed chat channels. Screenshots, recorded Audio Messages, and Zoom Whiteboard files will still be stored on Zoom Cloud. This feature must be enabled by Zoom.
  • Cloud storage support for Box 
    Users can set the default file storage option for newly created channels to Box, the third-party cloud storage service. This also allows users to create new productivity suite documents right from cloud storage backed chat channels. The Box integration can use Office 365, Google Workspace Docs, or Box Notes. Screenshots, Recorded Audio Messages, and Zoom Whiteboard files will still be stored on Zoom Cloud. This feature must be enabled by Zoom.
  • Folders for grouping chats and channels 
    Users can group and self-organize their channels and chats in a way that declutters their sidebar to find their conversations quickly. Users can create up to 200 folders, with each folder having up to 50 chats or channels within. Items within a folder can be dragged and dropped into any order. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for March 28, 2022.
  • Hover to preview unread messages 
    When hovering on the unread message notification on a collapsed sidebar section or folder, a preview window will appear to show what hidden chat or channel has an unread message. Clicking on the preview will open that chat or channel.
  • Create multiple group chats with different topics but same user group 
    When starting a new group chat with the same group of users, you can choose to start a new group chat with a new topic, instead of jumping to the existing group chat. This allows for the same group of users to create different group chats for different topics.
  • Customizable left sidebar 
    Users can select the elements they want to view at the top of their left sidebar (missed calls, contact requests, bookmarks, files), as well as customize the behavior and look of the left sidebar.
  • Enhancements to the channel information panel 
    Located on the right side of Zoom Chat channels, channel information has improved visibility and provides users with streamlined channel information, members, files, bookmark information, pin history, and channel-related notifications and options.
  • Deep linking for chat and channels 
    With support for deep linking, a user can create shareable links to public channels or specific messages in the channel, and then share links within or outside of Zoom to open directly in Zoom Chat. Only users with existing access and those who belong to the same account with the channel admin, will be able to join and view referenced channels.
  • Video messaging 
    Users can send short video messages to others. Asynchronous video allows users the time to consider their responses and then record as needed to provide thoughtfully crafted responses.
  • Open chat in new window from notification
    Users can enable chat notifications to open the chat or channel in a new window when accessed through the system push notification directly.
  • Send chat message to contact from Profile card 
    Users can easily multi-task and send multiple chat messages without leaving their screen by sending a quick chat message to someone from their profile card.
  • Find and join public chat channels from Search 
    Users can search for a public channel to join from the main Search field. Channels they already are members of are visually differentiated from public channels they are not a member of. They can then preview or join the channel directly from the search results.
  • Improved link previews for LinkedIn 
    Link previews for LinkedIn URLs are more consistent.
  • Quick actions on hover for images and files 
    Actions to share, copy, download, open, and add to emoji are more readily available when hovering your mouse over a sent image or file in Zoom Chat.
• Phone features
  
  • Forward voicemail 
    Users can forward individual voicemail messages to other users in the same account. Forwarded voicemails can be viewed in the desktop client or web portal. Forwarded voicemails can be marked private to prevent re-forwarding and downloading. This feature must be enabled by Zoom. 
• Contact Center features
  • View and monitor outbound calls 
    Supervisors can use the Engagement tab to view details on outbound calls that agents made from the supervisor’s assigned queues. Supervisors can also monitor agents’ outbound calls from these queues (listen, whisper, barge, and takeover).
  • Select outbound caller ID number 
    Agents can select an outbound caller ID number belonging to an associated queue before they make an outbound call.
  • Invite by phone during video calls 
    During video calls, agents can invite a participant to the calls by calling out a phone number. The participant can answer the phone to join the video call by phone.
  • Enhancement to Closed Engagements tab 
    The Close Engagements tab shows information on all closed engagements (voice and video). Previously, only voice engagements were supported.
  • General UI enhancements 
    The UI of the Contact Center tab has been improved so that supervisors and agents can better view after resizing the Zoom window.
  • Notification when voice call is taken over 
    When a supervisor or another agent takes over a voice call, the original agent on the call will see a banner message notifying them that another user is taking over the call.
  • Sound notification enhancements for customers 
    Customers will hear a sound notification while in the Waiting Room for video engagements when an agent has accepted the engagement. They will also hear a notification when another participant joins the call.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding time zone issues for Samoa 
• Resolved an issue regarding requiring re-authentication more frequently than set by account
• Resolved an issue regarding the Zoom Phone ringtone volume
• Resolved an issue regarding an alternative host joining a webinar 
• Resolved an issue regarding live transcription not saving a VTT file with a local recording 
• Resolved an issue for a subset of users regarding using virtual background in a 2nd simultaneous meeting 
• Resolved an issue regarding local recordings not capturing speaker view 
• Resolved an issue regarding co-host and alt-host rights in a webinar 
• Resolved an issue regarding uploading virtual backgrounds on Big Sur 
• Resolved an issue regarding the location helper returning an inaccurate MAC address 
• Resolved an issue regarding increasing the number of breakout rooms 
• Resolved an issue for a subset of users regarding whiteboard and HDMI connections 

Notes:

• The Audio Intercom feature was pulled from release due to issues with deployment, and will be available in another upcoming release.
• The Allow users to stop and resume automatic call recording feature was pulled from release and will available in another upcoming release.

February 28, 2022 version 5.9.6 (4993)

Download type: Manual

New and enhanced features

• Meeting/webinar features
  • Language Interpretation relay enhancement 
    Language interpreters can listen to either the main audio or another translator’s audio, which can be useful when a translator doesn’t know the main language being spoken, but knows another language the audio is being translated to. This feature requires client version 5.9.6 or higher and must be enabled by Zoom.
  • Expanded access to invitee status feature 
    Host can view which calendar invitees have or have not joined the meeting, and can Zoom chat or video call those who have not joined. Formerly only available to Basic and Pro accounts, most Zoom accounts will have access to this feature. If your account does not yet have this feature and you would like to, please contact Zoom to have this enabled.
• Meeting features
  • Expand/Collapse all Breakouts when self-selecting 
    When self-selecting Breakout Rooms, participants can quickly expand all or collapse all available breakout rooms. This makes it easier to find and select the desired breakout, in particular when there are many breakout rooms available to choose from.
• Chat features
  • Enhancement to public channel mentions 
    Users on the same account will be able to see and click on mentions of public channels, regardless of if they are a member of the channel or not. Clicking on the channel mention link when not already a member of the channel will provide the user with a channel preview and the ability to join the channel. External users will not be able to view the channel mention link, unless already a member of that channel.
• Zoom Apps features
  • Enhancement to App notifications 
    In addition to notifications when an App is pre-approved for use, users will also get notifications when Pre-approval has been disabled, allowing users to install any App on the Marketplace.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding SMS not appearing in the client 
• Resolved an issue for a subset of users regarding joining meetings with a former vanity url directly from the desktop client 
• Resolved an issue regarding an incorrect/invalid SSO company domain field preventing normal email/password login 
• Resolved an issue regarding not being able to join different meetings simultaneously on desktop when using EnforceAppSignInToJoin GPO policy 
• Resolved an issue for a subset of users regarding far end camera control no longer smoothly adjusting PTZ cameras
• Resolved an issue regarding some Receive Queue Calls toggles not being visible on smaller screens 
• Resolved an issue regarding Virtual Background images able to be uploaded when disabled 
• Resolved an issue regarding use of external BlackMagic cameras 
• Resolved an issue regarding some annotation lines being improperly smoothed out 

January 24*, 2022 version 5.9.3 (4239)

Download type: Manual

*Note: This client release was delayed and was released on January 25, 2022. 

Changes to existing features

• Enable Language Interpretation by default 
  Account owners and admins can enable the Language Interpretation feature by default when scheduling Zoom meetings. Previously, when scheduling a new meeting, the Language Interpretation feature was always off by default.

New and enhanced features

• General features
  • Additional MSI/PLIST/GPO/MDM options
    • Require client or app authentication when joining a webinar - EnforceAppSignInToJoinForWebinar 
      Disabled by default, this requires the desktop client or mobile app to be signed in to a Zoom account to join any webinars. If the host requires specific authentication, the user joining will have to pass that specific authentication check as well.
    • Require authentication when joining a webinar - EnforceSignInToJoinForWebinar 
      Disabled by default, this requires attendees to be signed in to a Zoom account to join any webinars. Attendees can be signed-in on the web portal when joining through the join URL, or on the desktop client or mobile app directly. If the host requires specific authentication, the user joining will have to pass that specific authentication check as well.
    • Require post-meeting virtual background auto-reversal - EnableAutoReverseVirtualBkgnd
      Disabled by default, this enforces the use of the post-meeting virtual background auto-reversal setting, which is controlled by account admins.
    • Disable use of Meeting Reactions - DisableMeetingReactions 
      Disabled by default, this option disables the use of reactions for any meetings hosted or joined by this device.
    • Disable use of Non-verbal feedback - DisableNonVerbalFeedback 
      Disabled by default, this option disables the use of non-verbal feedback for any meetings hosted or joined by this device.
    • Require hardware acceleration to optimize video sharing - EnableHardwareOptimizeVideoSharing 
      Enabled by default, this controls the state of the Use hardware acceleration to optimize video sharing option, found under the Advanced section of the Share Screen settings tab.
    • Require low-light video setting - EnableLightAdaption 
      Disabled by default, this controls the state of the Adjust for low light video setting.
    • Set low-light video setting to Auto/Manual - EnableAutoLightAdaption
      Enabled by default, but dependent on the state of EnableLightAdaption, this option controls if the low-light video setting is set to Auto (enabled) or Manual (disabled). The manual option provides a slider control to adjust how much to compensate for low-light, whereas Auto will adjust this automatically.
• Meeting/webinar features
  
  • Enhanced registrant authentication option 
    Allows hosts to require webinar and meeting registrants be signed-in to the Zoom account associated with the email they registered to join this session with. If trying to join without being signed-in or signed-in with the wrong account, they will be notified and given the option to sign-in or switch account. This feature will not be immediately available, as it is dependent on a backend server update currently scheduled for February 7, 2022.
  • Additional Blur Background enablement methods 
    Users can quickly blur their backgrounds, without needing to access their Zoom client settings. The Blur My Background option is available from the start/stop video menu in the main toolbar, the 3-dot menu on the user’s video tile, and by clicking anywhere on your video image. The option is also available on the self-preview screen before the user enters a meeting.
  • Post-meeting virtual background auto-reversal 
    Users can select and use any virtual background before or during any Zoom meeting. However, after the meeting is over, the user's background will be automatically changed to a default virtual background chosen by the admin.
• Meeting features
  • Create, remove, rename breakout rooms after launch 
    Breakout rooms no longer need to be closed in order to rename or add/remove additional rooms. Account owners and admins can enable the ability for hosts to create, remove, and rename breakout rooms while they are open and in use. This feature requires client version 5.9.3 or higher and must be enabled by Zoom.
  • Add video to waiting room 
    Account owners, admins, and users can add a video when customizing the appearance of the waiting room in the web portal. Participants in the Waiting Room are able to view the video while they wait for the host to allow them into the meeting. This feature requires client version 5.7.3 or higher and is available for all paid accounts.
• Zoom Apps features
  • Collaborate with Zoom Apps
    The host can invite other meeting participants to collaborate on supported Zoom Apps, allowing them to work together directly in the Zoom App. This is similar to standard screen sharing, but collaboration allows for direct interaction with the document or project, rather than annotation on use of remote control. Zoom Apps supporting this feature will be available soon.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding inaccurate call status on call monitoring 
• Resolved an issue regarding removed imported contacts 
• Resolved an issue regarding a link to the Settings page in the web portal not accounting for a vanity URL 
• Resolved an issue regarding the Slow/Fast update cadence option being removed from IT installed desktop clients 
• Resolved an issue regarding the join different meetings simultaneously on desktop feature not working properly 
• Resolved an issue for a subset of users regarding slides not advancing for viewers 
• Resolved an issue for a subset of users regarding no video preview when using external cameras 
• Resolved an issue regarding mirror video not functioning properly during an immersive view 
• Resolved an issue for a subset of users regarding the Receive Queue Calls toggle not being visible when there are more than 25 call queues 
• Resolved an issue regarding the video resolution of the thumbnail view of a meeting not adjusting when the thumbnail view is resized

December 27, 2021 version 5.9.1 (3506)

Download type: Prompted

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding the microphone light indicator being triggered when not in a meeting on macOS Monterey 

December 20, 2021 version 5.9.0 (3377)

Download type: Manual

New and enhanced features

• General features
  • Observe privacy settings of calendar events 
    When assigning scheduling privileges to other users in Zoom, users can choose if they can manage any meetings that were marked as private in Outlook or Google calendar. If they cannot manage private events, these users cannot see the invite link, meeting topic, or attendee list.
  • Improved and expanded emoji support 
    Our emoji suite has been upgraded to provide almost 900 more emojis for use in in-meeting chat and Zoom chat. These new emojis include various skin tones and are Unicode 13.1 compatible.
  • Additional MSI/PLIST/GPO/MDM options
    
    • DisableManualClosedCaptioning - Prevent use of manual closed captioning 
      Disabled by default, this prevents the use of manual, user-entered captioning in meetings and webinars.
• Meeting/webinar features
  • Save custom gallery view order 
    Meeting hosts can save the customized gallery view order for subsequent meetings. The customized gallery order is saved to each unique meeting ID, which allows the host to load the saved customized gallery order to avoid continually customizing the gallery order for each meeting.
• Meeting features
  • Schedule meetings with Focus mode 
    Hosts can schedule a meeting with Focus mode to be started automatically when the meeting starts, in order to provide less distractions to all meeting participants.
  • Disable Broadcast Message from host to breakout rooms 
    Admins on the account can now disable the ability for meeting hosts to broadcast messages to all breakout room participants.
• Webinar features
  • Enhanced panelist authentication option 
    Webinar hosts can require panelists to be signed-in with the account associated with the email they are set as a panelist with. If trying to join without being signed-in or signed-in with the wrong account, they will be notified and given the option to sign-in or switch account.
• Chat features
  • Preview public channels 
    Public channels can be previewed before joining and will show the channel name, description, number of members, and some recent messages. Previewing is not available when Advanced Chat Encryption is turned on, and recent messages will not show if the channel admin has restricted new members from seeing previous messages.
  • Enhanced search when tagging a channel
    Enhancements when tagging a channel in a chat message allow users to type any string of characters to find and tag the channel
  • Enhancements to group chats
    Various enhancements to group chats in order to improve discoverability. The display of users in a group chat is enhanced to make it easier to distinguish between group chats. Additionally, users can give a group chat a topic, without having to convert it into a channel.
  • GIF send enhancement
    When selecting a GIF from the GIPHY search panel, the GIF will be displayed in the message compose box. Additional text can be added before sending the GIF.
  • Recent search history 
    Search will show you a history of your recent searches, and selecting one will perform that search again.
  • Missed meeting call button 
    When contacts attempt to call you to join a video meeting and you are unavailable, these missed meeting calls will be centrally located so that you can quickly check what you missed, with the ability to jump to the chat or channel or start a video call based on the missed meeting call.
• Zoom App features
  • Pre-approved app notification 
    Apps that have been pre-approved by account admins will now notify users of their new status and availability for installation. This notification will only appear for users or user groups the app has been pre-approved for.
  • Support for Zoom Apps in Breakout Rooms 
    Zoom Apps can now be accessed and used while in Breakout Rooms. This feature requires version 5.8.3 or higher.
• Phone features 
  • Video greetings and videomail 
    If enabled by the admin, users can record a video greeting that is played for missed inbound calls from other Zoom Phone users in the same account. These users can then leave a video voicemail message (videomail) that can be played back.
  • Transfer calls in Desktop Power User experience (Power Pack) 
    Users with the Power Pack add-on can search for contacts and transfer calls directly from the Desktop Power User experience, without having to open the main Zoom client window.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue for a subset of users regarding video quality being limited when a Teams room joins a Zoom meeting via guest join 
• Resolved an issue regarding short-form Youtube links not providing a link preview in Zoom chat
• Resolved an issue regarding meeting titles with Japanese characters are erased 
• Resolved an issue regarding the inability to make certain international calls to numbers located in Uruguay 
• Resolved an issue regarding 8:9 aspect ratio videos playing incorrectly in a meeting
• Resolved an issue regarding 1080p video in Gallery view 
• Resolved an issue regarding not being able to join different meetings simultaneously on desktop when enabled 
• Resolved an issue regarding Jabra headsets’ mute/unmute not syncing with Zoom
• Resolved an issue regarding Remote Support not being available to participants 
• Resolve an issue regarding color discrepancies when using a U-Tap SDI to USB capture device
• Resolved an issue regarding the wrong view being visible when sharing your desktop and the view is minimized 

Note: The Create, remove, rename breakout rooms after launch feature was pulled from release due to issues with deployment, and will be available in another upcoming release.


November 28, 2021 version 5.8.6 (2879)

Download type: Manual

Note: This client release was originally scheduled for release on November 22, 2021. 

Changes to existing features

• Change in defaults of MSI/PLIST/GPO/MDM options
  
  • Blocking of Untrusted SSL Certificates now enabled by default 
    By default, the BlockUntrustedSSLCert MSI/GPO/PLIST option will now be enabled, automatically blocking connections to untrusted SSL certificates.
  • Silent auto-update now enabled by default 
    By default, the EnableSilentAutoUpdate MSI/GPO/PLIST option will now be enabled, which updates the desktop client without the install wizard appearing.

New and enhanced features

• General features
  • Automatic updates 
    Users can enable the desktop client to update itself when updates are available for install. Users can choose between 2 different update cadences: Slow (default) for fewer updates and better stability, or Fast for the newest features and updates. This will be enabled by default for standard installations, but disabled for the package for IT Admins for managed installations. Enterprise users with the existing automatic update option disabled are unaffected.
  • Additional MSI/PLIST/GPO/MDM options
    • Set auto-update frequency - SetUpdatingChannel 
      Allows admins to set which update cadence to follow when AutoUpdate is enabled: Slow (default) for fewer updates and better stability, or Fast for the newest features and updates.
  • Turkish and Polish language support 
    The Zoom client now supports Turkish and Polish. By default, Zoom will match the operating system’s language if supported and users can manually select a language of their choice.
• Meeting/webinar features
  • Presentation slide control 
    Control progression of presentation slides without needing to ask the participant sharing the presentation for the next slide. Supports presentations in Google Slides, Powerpoint, and Keynote. The account owner and admins can enable this for use at the Account-, Group-, and User-level web settings. This feature requires version 5.8.3 or higher.
  • Spotlight self for host in Participants list
    Hosts can use the menu in the participant list to spotlight themselves, in addition to the menu from their video tile. This feature eliminates the different experience for self spotlighting versus other people, by controlling it all in one place.
  • Compatibility enhancements for Smart Gallery
    Various enhancements for how the client handles the multi-stream Smart Gallery view from a Zoom Room, such as moving all Zoom Room participants into a Breakout Room together, in-meeting chat messages are sent to the Zoom Room as a whole (instead of sent to individual members), and assigning the Zoom Room host controls, rather than an individual participant.
• Webinar features
  • Order Q&A chronologically or by upvotes 
    User submitted Q&A questions are sorted by default chronologically, with the most recent appearing at the bottom of the list. The host and panelists can also sort the questions by number of upvotes, to prioritize more popular questions.
  • Guest indicator for submitted Q&A 
    Questions submitted by external attendees in a webinar will be labeled with the Guest marker, to make it clearer which questions are internally or externally submitted.
• Chat features
  • Consolidated display of transferred files and images 
    When sending up to 6 files or images, the files/images are displayed in the same chat bubble, along with any accompanying text. This feature requires version 5.5.0 or higher and is not available when enhanced chat encryption is enabled.
• Phone features
  • Caller verified icon for incoming calls 
    Zoom Phone will show “caller verified” check marks to help users identify robocalls and spam calls. A check mark icon appears if the carrier has authenticated the calling party and they are authorized to use the calling number. The check mark icon appears in the call log and inbound call notifications (client, app) for these inbound call scenarios:
    • Extension to extension calls in the same account
    • Call between Zoom Phone customers
    • Incoming calls from the U.S. public telephone network when the originating carrier has provided an A-level attestation per STIR/SHAKEN guidelines.
  • View starred contacts
    Users can view starred contacts in the Phone tab to easily place calls to these contacts. Users can also view starred contacts when transferring a call.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue for a subset of users regarding sharing a mp4 video in a meeting 
• Resolved an issue for a subset of users regarding captions provided by 3rd-party service not being visible to all users 
• Resolved an issue for a subset of users regarding deletion of a custom immersive view also deleting the original image file 
• Resolved an issue regarding the direct message notifier not appearing correctly for in-meeting chat when in Italian 

Notes:

• The Schedule meetings with Focus mode and Save custom gallery view order features have been pulled from release due to issues with deployment and will be available in another upcoming release. 
• The Add video to waiting room feature has been pulled from release pending some final enhancements. 
• The Conference barge for shared line groups was removed from release notes, as it is already available in an earlier version and will be available for use after the web update scheduled for November 21. 

November 15, 2021 version 5.8.4 (2421)

Download type: Prompted

Note: This client release was originally scheduled for November 8, 2021. 

New and enhanced features

• Meeting/webinar features
  
  • Optional Reclaim Host when rejoining
    When the original host of a meeting rejoins, they are now given the option to reclaim host controls or remain as a participant, in order to not disrupt the current host. This feature requires version 5.8.3 or higher and will not be immediately available, as it is dependent on a backend server update currently scheduled for November 14, 2021. 

Resolved Issues

• Minor bug fixes
• Security enhancements
  • Buffer Overflow Issue - ZSB-21019 and CVE-2021-34423
  • Information Disclosure Issue - ZSB-21020 and CVE-2021-34424

October 25, 2021 version 5.8.3 (2240)

Note: The client release for macOS was delayed until October 26, 2021.

Download type: Manual

New and enhanced features

• General features
  
  • Additional MSI/PLIST/GPO/MDM options
    • Prevent use of Remote presentation control - DisableSlideControl 
      Disabled by default, this option will disable the remote presentation control feature on the client.
• Meeting/webinar features
  
  • Polling enhancements for quizzing 
    Account owners and admins can enable advanced polling to allow meeting hosts to build advanced polls or quizzes that contain multiple question/answer types, allow for images, and automatically record answers. New question/answer types include match combinations, rank answers, and fill in the blank. This feature requires version 5.8.3 or higher and currently must be enabled by Zoom. This will be enabled for all on November 7, 2021.
  • Profile photos for in-meeting chat 
    In-meeting chat now displays the participants’ profile photos, just as they appear in Zoom Chat. If no image is available for a participant, the participant’s initials appear. The account owner and admins can enable this for use in the Account-level web settings, and users can also control this feature in the client settings as well.
  • Prevent display name changes when SAML mapped 
    Administrators can configure SAML mapping so that the desktop client blocks SSO users from changing their display name when joining a meeting with the Join button.
  • Full availability of Live Transcription
    As promised earlier this year, Zoom’s Live Transcription service is now available for Free accounts. This enhancement provides access to Live Transcription for all account and user types. Live transcription must be enabled in the User-level Settings page for use in meetings and webinars.
  • Seasonal scenes for Immersive View 
    Zoom is adding additional fall and Halloween themed scenes for use in Immersive View.
• Meeting features
  • Two-way chat with Waiting Room participants 
    The meeting Host and Co-hosts can now chat back-and-forth with participants in the Waiting Room. Waiting Room messages can be sent to all participants in the Waiting Room or just individual participants. Only the host/co-host can see responses from those in the Waiting Room. This feature must be enabled in Waiting Room web settings and requires client version 5.8.0 or higher.
• Chat features
  • Unread message badge in search results 
    The search results for contacts and channels include the unread badge counts for each. For high volume users who receive a constant influx of new messages, these badge counts help to visually differentiate between contacts and channels that would otherwise all look the same.
  • Enhancements to @ mentions page 
    The @ me mentions page now indicates which messages are unread.
  • Highlighted @ mentions
    When you are mentioned in a channel or multi-user chat, the message you are mentioned in will be temporarily highlighted in the conversation.
  • Chat history button 
    Accessing your history of recent chats now has a dedicated button. This provides quick access to the 10 previous chats you accessed, including channels, 1-on-1 chats, and unnamed multi-user chats.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding delays/freezes when connecting to meetings 
• Resolved an issue regarding country codes not being filtered by selected country
• Resolved an issue for a subset of users regarding the inability to share again after pausing and then stopping sharing 
• Resolved an issue regarding a shared Keynote presentation being interrupted when launching a poll 
• Resolved an issue for a subset of users regarding pre-assigned breakout rooms with Chinese characters and self-selection of breakout rooms 
• Resolved an issue regarding profile pictures not returning to view when Focus mode is disabled in a meeting 
• Resolved an issue for a subset of users regarding Apple M1 devices not able to achieve 1080p HD video resolution in meetings 
• Resolved an issue for a subset of users regarding not all created polls being visible 

October 11, 2021 version 5.8.1 (1983)

Download type: Manual 

Note: This client release is for Windows, macOS, and Android only. 

Resolved Issues

• Minor bug fixes
• Resolved an issue regarding SMS failing to send due to missing country code

September 23, 2021 version 5.8.0 (1780)

Download type: Manual 

New and enhanced features

• General features
  
  • Unique file names for local recordings 
    Each file created as part of a local recording will be given a unique file name. The type of file will start the name (video, audio), followed by a string of numbers. Users will also be provided suggestions on what to rename the files, if they choose to further customize the file names.
  • Additional MSI/PLIST/GPO options
    • Disable auto launch SSO URL - DisableAutoLaunchSSO 
      Disabled by default, this option prevents Zoom from automatically launching the previously used SSO URL. This is useful for users with multiple accounts, each having their own SSO URL.
  • Support for additional time zones 
    Scheduling on the client now supports the GMT -7 Yukon, GMT +2 Chisinau, and GMT +5:30 Colombo time zones, which were already supported when scheduling in the web portal. 
• Meeting/webinar features
  • Stop incoming video 
    Users in a meeting can easily disable all incoming video through in-meeting controls. This may be done to preserve bandwidth for shared content, or to avoid mental fatigue from viewing multiple, active video participants. The account owner and admins can enable this for use in meetings at the Account-, Group-, and User-level web settings. Once enabled through web settings, users must then enable it for use in the Desktop client's Video settings. 
  • Poll access for alternative hosts 
    If meeting hosts add alternative hosts to their meeting, they can allow alternative hosts to add or edit polls. The alternative host in the meeting will have the additional in-meeting options to add or edit a poll, which launches the web portal to make the changes.
  • Easier emoji selection for in-meeting chat 
    After entering ‘:’ and two or more letters, available emojis matching that description will be shown. For example, entering “:jo” will provide the following matching emojis: :joy:, :joy_cat:, :joystick:, :majong:, and :black_joker:
  • Aligned separate audio tracks for local recordings 
    When recording separate audio tracks for a local recording, the audio tracks will be aligned, in that each track is in sync with each other and start at the same. Recording tracks will increase in size slightly, as extra padding will be added to each file to ensure tracks all begin at the same time.
  • Keyboard shortcut for Dual-monitor mode 
    A new keyboard shortcut, ⇧⌘D, can be used to quickly toggle the use of the Dual-monitor mode.
  • Updated recording privacy disclaimer 
    The recording disclaimer has been updated to provide clearer information regarding how their data is being handled and who can access it.
• Meeting features
  • Security settings overview 
    The host and co-host in a meeting can quickly check what security features are currently in effect for the meeting they are hosting. This information is accessible through the in-meeting encryption shield, located in the top-left corner of the meeting.
  • Participant attendance status 
    If the host has the Google or Outlook calendar integration configured, Zoom will display a list of others invited to the meeting but not yet in attendance, allowing for quick checks if everyone is in attendance yet. Their invite response (Accepted, Declined, Maybe) is listed with their name and the host can easily invite them to the meeting from the participants panel. This feature can be enabled for use in meetings at the Account-, Group-, and User-level web settings, and will initially be available only for free accounts as part of a beta.
• Chat features
  • Rich text formatting support 
    Enhanced rich text message capabilities allow for better chat messages formatting options. These options are available for composing a new message, replies, and editing messages. Expanded options for the desktop client include bold, italics, underlining, strikethrough, highlight and text color, font size, bulleted and numbered lists, hyperlinks, and indenting. Mobile apps will gain the ability to bold, italicize, strikethrough, underline, and create a bulleted or numbered list.
  • Quote messages 
    Users can quote specific messages sent in a channel, which helps avoid confusion and eliminates the need for others to scroll up to view the initial question or message. Images and bot messages cannot be quoted.
  • Additional customization for Personal Note 
    The Personal Note can be configured to display for a specific period of time, as well as appearing above the text input box when someone is composing a message to you. For example, a user may say they are Out of office for the next few days, and that note will appear above the drafted message when someone is chatting directly with or mentioning them, warning them of the user’s current unavailability.
  • Support for search and Link Previews with Advanced Chat Encryption 
    Chat history search and hyperlink previews are now supported when Advanced Chat Encryption is enabled. Search is limited to messages that have already been decrypted and are stored on the device being used to perform the search. Link previews must first be enabled by the account admin in the web portal, as the default for this setting is off.
  • Clearer notification when converting a group-chat into a channel 
    When a multi-user chat is named, this converts the group chat into an official chat channel. The user changing the channel will be more informed of the effect of the change, and other users in the group will be notified of the changes as well, helping them locate the channel by its new name.
  • Updated New Chat button 
    To save space for chat contacts and channels, the New Chat button has been updated and moved in-line with other chat buttons, such as bookmarked messages, files, and contact requests.
• Zoom Phone features
  • UI enhancement to phone number labels 
    When searching for phone users using the dial pad or SMS search field, users can view the associated phone number labels by clicking or tapping the right arrow icon.
  • Prompt for emergency address 
    If the admin has enabled nomadic emergency services and personal locations; or allowed users to manage their emergency address, users will receive prompts to confirm or update their emergency addresses until they do so.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding slow connections after switching networks 
• Resolved an issue for a subset of users regarding mute upon entry and recording disclaimer prompts 
• Resolved an issue for a subset of users regarding duplicated virtual background images set by admins
• Resolved an issue regarding relaunched whiteboards appearing black 
• Resolved an issue regarding using Keynote as virtual background

August 20, 2021 version 5.7.6 (1320)

Download type: Prompted

New and enhanced features

• General features
  • SSO logout notifications
    If the existing Enforce automatic logout after user has been logged in for x days SSO setting is enabled, users are forewarned when they will be automatically signed out of the desktop client and mobile app. Warnings will be provided at login, 24 hours, 1 hour, and 5 minutes before logout.
• Meeting features
  • Transfer meetings between devices 
    Seamlessly transition meetings from mobile to desktop and back to mobile, allowing you to take advantage of the mobility of the mobile client and the more feature-rich desktop client to suit your needs. This feature will not be immediately available, as it is dependent on a web release currently scheduled for August 21, 2021, and will be rolled out to customers over time.
  • Limit screen sharing for meetings with external participants 
    Admins can apply restrictions to specific users or to groups through web settings to prevent these users from screen sharing when a guest participant (a user external to the host’s account) joins a meeting. These users will still be able to screen share when there are no guest participants.
• Chat features
  • Chat sidebar enhancements 
    Further quality-of-life enhancements to the chat sidebar, including easy and clear designation if a channel is public or private. For the desktop clients, fewer chats/channels are shown per group, as well as the ability to expand to see more, in order to provide greater overall visibility of all chats and channels.
  • Relocation of Search bar 
    The Search bar in the client has been relocated to the left side of the client.
• Phone features
  • Privacy feature for shared lines
    If enabled by an account owner and admin, shared line group and shared line appearance members can lock their current call. This prevents others from picking up a held call, listening, whispering, barging, or taking over the call.
  • Company phone number while in a call 
    Phone users can view their own company number and extension while in a call. Previously, only the extension was displayed.
  • Phone number labels
    If phone number labels were set in the web portal, they will show in user profile cards and dial paid search results. This feature will not be immediately available, as it is dependent on a web release currently scheduled for August 29, 2021.

Resolved Issues

• Minor bug fixes
• Security enhancements

August 12, 2021 version 5.7.5 (1123)

Download type: Manual

Note: This client release was delayed from its initial August 2, 2021 release date. 

Resolved Issues

• Minor bug fixes
• Security enhancements

July 26, 2021 version 5.7.4 (898)

Download type: Prompted

New and enhanced features

• Meeting/webinar features
  • Active Apps Notifier Enhancements
    The Active Apps Notifier will include forward capability for future apps that access meeting content.

Resolved Issues

• Minor bug fixes
• Resolved an issue for a subset of users regarding extra windows being created 

July 21, 2021 

New and enhanced features

• General features
  • Introducing Zoom Apps for meetings 
    Zoom Apps combine your favorite apps with the power of video communications by allowing you to access them directly in your Zoom desktop client and meetings. With Zoom Apps, you can streamline workflows, collaborate with colleagues, and also bring elements of fun and wellness into your interactions with colleagues, friends, and family members.

    These apps, reviewed and approved by Zoom, are available for installation directly in the desktop client or from the Zoom Marketplace. Once installed, work on projects with the app directly in the Zoom desktop client, or launch a meeting with the opened app and invite others to view and collaborate with you.
    
    This requires the Zoom desktop client version 5.7.3 or higher.

July 19, 2021 version 5.7.3 (809)

Download type: Manual

Changes to existing features

• Consolidated chat search 
  The Search and Jump to bars in the desktop client are consolidated into one unified search. Results can be sorted by type (contacts, channels, files, messages).

New and enhanced features

• General features
  • Additional MSI/PLIST/GPO options
    • Require authentication when joining a meeting - EnforceAppSignInToJoin 
      Disabled by default, this requires the desktop client or mobile app to be signed-in to a Zoom account to join any meetings. If the host requires specific authentication, the user joining will have to pass that specific authentication check as well.
    • Install latest version automatically - AlwaysCheckLatestVersion 
      Disabled by default, if a user’s version is lower than the newest available version, then the app will download the newer version automatically.
    • Disable use of Closed Captioning - DisableClosedCaptioning 
      Disabled by default, this disables use of closed captioning in meetings or webinars.
    • Disable use of Q&A - DisableQnA 
      Disabled by default, this disables use of Q&A in webinars.
    • Set behavior for Play sound when I receive a new message setting - PlaySoundForIMMessage 
      Enabled by default, this can disable the audio notifications when an IM message is received.

    • Show a preview of IM messages in system notification - ShowIMMessagePreview 
      Enabled by default, this can disable the message previews in system notifications when an IM message is received.

    • Mute IM notifications when in a meeting - MuteIMNotificationWhenInMeeting 
      Enabled by default, this can prevent users from muting IM message system notifications when in a meeting.
• Meeting/webinar features
  • Reintroducing: Active Apps Notifier
    When an app has real-time access to meeting/webinar content, such as video, audio, and/or chat, the Active Apps Notifier will appear in the same window as the current meeting in the top-left corner next to the encryption icon. Details of which apps have access and which participant approved the app are displayed. Clicking on the app opens the Marketplace page to provide more information about the app and its developer.
  • Local Recording support for Immersive View 
    Hosts using the Immersive View feature can record this view locally to the device. When in Immersive View, only the immersive scene will be captured, while other video thumbnails will not be recorded.
  • Watermark enhancements 
    Watermarks will display the entire email address over a participant’s shared screen and video tile, as well as displayed over their video in most video layouts (Speaker, Gallery, Side-by-side). The watermark is also visibly more apparent as a tiled pattern across the video or shared screen.
  • Non-verbal feedback enhancement: Coffee cup 
    The Coffee cup option, indicating you are temporarily away from the meeting, is returning to Non-verbal feedback options. This non-verbal feedback option feature requires client version 5.7.3 or higher.
  • In-meeting chat emoji support 
    Participants can select and use emojis directly in the in-meeting chat panel.
• Meeting features
  • Focus mode 
    In focus mode, only the host can see participants’ videos or profile pictures when video is off. Additionally, participant’s screen sharing can only be viewed by the host, who can switch between multiple shared screens and optionally allow participants to view others’ shared screens. Focus Mode is activated from the “More” menu on the toolbar. The account owner and admins can enable Focus mode for use in meetings through web settings. This feature will not be immediately available, as it is dependent on a web release currently scheduled for August 7, 2021.
  • Post-meeting survey 
    Meeting hosts can now configure a post-meeting survey to launch at the end of a meeting. This survey can be created using the native Zoom survey tools, or a link to a 3rd-party survey can be used instead. Participants will be prompted with the survey once the meeting ends.
  • Mute and Video Off when joining a recorded/live streamed Meeting 
    When participants join a meeting that is already being recorded and/or live streamed, they will join with their video off and muted until they consent to the recording prompt. After consenting, they will be able to unmute and turn on their video, if the host allows them to.
• Chat features
  • Video playback directly in Zoom chat 
    Users can send and receive video files in Zoom Chat, then download and play the video directly in the Zoom client. Video files are limited to MP4, M4V, and MOV types, and limited to 30MB. If larger than this or not in a supported format, the video will transfer through normal file transfer. Sending videos on the mobile app will transcode the video file into an MP4 (H.264 codec with ACC stereo audio) with 720p resolution maximum. 
• Phone features 
  • Call queue and auto receptionist SMS (Power Pack) 
    If enabled by the account owner or admin, phone users can send or receive SMS messages using phone numbers associated with call queues or auto receptionists. This feature requires the Power Pack add-on.
  • Meet and chat options 
    Users can access options to meet or chat with the associated users when viewing the History, Voicemail, Lines, or SMS tabs. The meet and chat options only appear if the associated phone number belongs to an internal Zoom user. Chat option only appears for customers who have chat deployed.
  • View contact card and presence 
    Users can view users’ contact card, profile picture, and presence status in the History, Voicemail, Lines, or SMS tabs. This only applies if the associated phone number belongs to an internal Zoom user.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding gender pronouns being cut off when participant has video off and no profile pic 
• Resolved an issue for a subset of users regarding pinning videos to different screens 
• Resolved an issue for a subset of users regarding breakout room assignments prepared by co-host are lost when host joins 

June 28, 2021 version 5.7.1 (499)

Download type: Manual

Resolved Issues

• Minor bug fixes
• Resolved an issue for a subset of users regarding the Zoom client trying to download a file numerous times, causing higher bandwidth and CPU usage

June 21, 2021 version 5.7.0 (446)

Download type: Manual

New and enhanced features

• General features
  • Support for gender pronouns
    If enabled by account admins and added to their profile by either the user directly or through SAML mapping, a user’s gender pronouns are displayed in their contact card and as part of their display name in meetings and webinars.
  • Scheduling privilege and alternative host between linked master/sub accounts
    Users can add alternative hosts and assign scheduling privileges to other users who are in the same organization, now including users in sub-accounts and the master account. Account owners and admins must link the master/sub account in IM settings to see this account-level setting.
  • Authentication profile enhancement: Domain block-list
    Configured at the account, group, and user-level settings, users authenticated with a specific domain are blocked from joining meetings and webinars hosted by this account.
  • Consistent date formatting
    Date formatting for chats, meetings, and call logs are adjusted to align with date formatting used in other desktop and mobile versions.
• Meeting/webinar features
  • Custom video filters
    Account admins can upload custom frame or foreground stickers for users on their account to use. Images must be in either PNG or JPG file format and can be up to 1 MB in size.
  • Request Live Transcription enablement as participant
    Meeting participants and webinar attendees can request the host enable Live Transcription, avoiding interrupting the host to request this verbally or through chat. This can be also requested anonymously.
  • Pairing with Zoom Rooms on Zoom desktop client
    Users can pair their desktop client with their Zoom Rooms or Zoom for Home device. When a meeting is started on the desktop client, users can choose to start the meeting on the paired device.
  • NDI live streaming consent
    Participants are notified when live streaming through an NDI device begins, providing them the option to consent or leave the meeting.
  • Hide full transcript panel 
    When enabled through web settings, the side-panel that displays the full transcript of Closed Captioning or Live Transcription is disabled. Captioning is only visible in the video window of the meeting or webinar.
• Meeting features
  • Information Barrier enhancement: Support for Breakout Rooms
    Breakout Rooms can be used when the Information Barrier feature is enabled, allowing use of breakout sessions while preventing unauthorized sensitive data from being shared.
    Note: This feature is dependent on a web release scheduled for July 3, 2021. 
  • Share screen to all Breakout Rooms
    When sharing screen in the main session, the host or co-host can share their screen to all active Breakout Rooms. Any active sharing in the breakout sessions are interrupted and any annotation or whiteboarding prompts the sharer to save them before viewing the shared screen from the host. Host and participants must be on version 5.7.0 or higher to utilize and see this feature.
• Webinar features
  • Webinar File Transfer enhancement: file type and panelists restrictions
    Account owners and admins can control file sharing in webinars, disabling entirely or restricting it to webinar hosts or panelists to share files in a webinar, as well as allowing specific file types and file size.
• Chat features
  • Improvements to chat sidebar
    Various improvements to the chat sidebar, including: Separate sections for starred messages/contacts, single- and multi-user chats, and named channels, quick access icons for @me mentions, bookmarked messages, files, and contact requests, and changing the icon for named channels to #. Lastly, starred messages will now be referred to as bookmarked messages, to differentiate from starred contacts and channels.
  • Enhanced data privacy notification for chat channels with enhanced chat encryption
    Channel members are provided additional information regarding what information can be seen by others who are not members of the channel.
• Phone features
  • Display additional phone numbers in user contact card
    Users that have multiple numbers associated with their profile (work number, personal number, etc) will have these additional numbers shown on their contact card, and when clicked upon, will initiate a call to that number.
  • View number of callers waiting in call queue
    Call queue members with the Power Pack add-on can view the number of callers waiting in the call queue.
  • Enhancements to invite by phone
    Users can use search through their directory of users when inviting participants by phone. They can also enable options to play greeting before the call is connected and require the participant to press 1 before begin connected. Users with Zoom Phone can change their caller ID before inviting by phone.
  • Check connection to Zoom Phone server
    Users can access Statistics settings to check their connection to the Zoom Phone server to troubleshoot connectivity issues.
  • Enhancement to call logs
    If a call queue member makes a call using the call queue’s direct phone number, the associated call log entry will show the call queue’s direct phone number. Previously, call logs only displayed the member’s direct phone number.

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding a slight delay in virtual background when joining a meeting
• Resolved an issue with the video playback feature and stereo audio in a video
• Resolved an issue regarding link preview inconsistencies

June 7, 2021 version 5.6.7 (1020)

Note: We have temporarily disabled the Active Apps Notifier to enhance the user experience of this feature and make improvements.

Download type: Manual

Note: The client release has been delayed until June 8, 2021.

New and enhanced features

• Meeting/webinar features
  • Active Apps Notifier 
    When someone in a meeting or webinar is utilizing any app that has access to real-time content or personal information during a meeting, participants are given real-time notice of usage. Details of which apps have access and which participant is using the app are displayed, and clicking on the app opens the Marketplace page to provide more information.
    Note: This feature is dependent on a web release scheduled for June 14, 2021, and will not visible until then. 

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue for a subset of users regarding phone calls being declined when using certain headsets 

May 24, 2021 version 5.6.6 (950)

Download type: Manual

Note: The client release has been delayed until May 25, 2021.

New and enhanced features

• General features
  • Additional MSI/GPO options
    • Enable Silent Automatic Update - EnableSilentAutoUpdate
      Disabled by default in the MSI package, this option allows the desktop client to silently check for updates. This option requires the existing AutoUpdate option to be enabled, which allows the client to check for updates, and if this is disabled, EnableSilentAutoUpdate will fail.
    • Disable Accessing Zoom Apps in Client - DisableZoomApps
      This MSI/GPO option is disabled by default, and, when enabled, prevents access to Zoom Apps in the client. Zoom Apps is not included within this release. This option is being shared in advance so organizations have sufficient time to review, test, and deploy this setting if desired.
• Meeting/webinar features
  • Virtual Background enhancements 
    Account admins can require users to use virtual background when their video is on, as well as set a default virtual background from the default or custom uploaded options. If the device does not meet the system requirements for virtual background, the user is not able to turn on their video.
  • Enhanced data privacy notices for live streaming 
    Participants are notified when live streaming begins regarding who can see, save, and share the information before they provide it.
  • Improved low-light adjustment for backlit environments 
    Participants with a backlit environment are brightened while the lighting behind them is unaffected.
  • Enhanced 3D transformation of video filters 
    Improvements to video filter rendering, providing better 3D effects and transformations when applied to face.
• Meeting features
  • Enhanced data privacy notices for archived meetings 
    When joining a meeting that is being archived or archiving begins, participants are notified regarding who can see, save, and share the information before they provide it.
• Webinar features
  • Enhanced data privacy notices for panelists and unmuted attendees
    Joining as a panelist, promoted panelists, and attendees allowed to speak will be informed of the change to who can see, save, and share the information before they provide it with their increased role in a webinar.
  • Enhanced data privacy notices for joining webinar without registration 
    In-context user education for joining a webinar without registration that informs users who can see, save, and share the information before they provide it.
• Phone features 
  • Add email address for cloud contacts 
    Users can enter an email address when adding or editing a synced cloud contact.

Resolved issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding answered anonymous questions in Q&A being visible to all, rather than just the anonymous requester 
• Resolved an issue for a subset of users when trying to manually convert local recordings during the live session 
• Resolved an issue with the keyboard shortcut to undo annotation 

April 26, 2021 version 5.6.4 (765)

Download type: Manual

New and enhanced features

• Meeting/webinar features
  • Immersive View
    Recreate the feel of your class or conference room by placing video participants onto a single virtual background. Participants are automatically placed onto provided scenes, but the host can upload their own custom background and adjust the arrangements as needed. This requires client version 5.6.3 or higher and works best when using Virtual Background, but not required.

Resolved issues

• Minor bug fixes
• Resolved an issue for a subset of users regarding crashes when switching audio devices 
• Resolved an issue for a subset of users regarding an inability to end a webinar 

April 19, 2021 version 5.6.3 (706)

Download type: Manual

New and enhanced features

• General features
  • Enhanced Untrusted Server Certificate alerts 
    Untrusted Server Certificate alerts will now provide additional information about the error, such as the server name on the certificate is incorrect, failed revocation check, untrusted certifying authority, or an invalid certificate or associated chain. Users will also be able to view the certificates to assist in troubleshooting.
  • Enhanced data privacy notices 
    In-context user education for various features, such as polling, Q&A, chat, whiteboard, closed captioning, and others, informs the user who can see, save, and share the information before they provide it.
• Meeting/webinar features
  
  • New annotation tool: Vanishing Pen 
    In addition to the arrow and spotlight tools, Vanishing Pen will allow the presenter to mark on the shared screen to highlight certain information, but the markings will fade away within a couple of seconds. This provides easier highlighting of information without having to undo or erase annotations.
  • Clearer Original Sound designation when on/off 
    The in-meeting/webinar button for the Original Sound feature has been enhanced to provide a clearer designation of when the feature is on or off.
  • Enhancement to screen sharing Zoom windows
    When sharing screen and allowing Zoom windows to be seen during the share, Zoom windows can be minimized.
• Meeting features
  • Full emoji suite for Reactions 
    Any emoji available for Zoom chat can be used as a reaction in a meeting. The host can also restrict reactions to the standard set, or allow use of the full emoji suite. 
• Chat features
  • Manager field available in contact card 
    When a manager is added to your Profile details, either manually or mapped through SSO, this will also be available in the desktop and mobile clients. Only users in your account will be able to view your manager in your contact card.
  • Enhancements to deactivated user visibility
    Deactivated users will no longer be searchable, unless there is existing chat history with that user. Profile information and available interaction options will be reduced in line with their diminished user status. Deactivated users will be listed at the bottom of any contact list or group.
• Phone features
  • Recover call history, voicemail and recordings
    If enabled by the admin, users can restore their soft-deleted history, voicemail, or recording within 30 days. After that, it will be permanently deleted from the account. This feature needs to be enabled by Zoom.

Resolved Issues

• Minor bug fixes
• Security enhancements

March 29, 2021 version 5.6.1 (560)

Download type: Manual

Resolved Issues

• Minor bug fixes
• Security enhancements

March 22, 2021 version 5.6.0 (536)

Note: The client release for macOS was delayed until March 23, 2021.

Download type: Manual

Changes to existing features

• Enhancement to 3-way calling for Zoom Phone 
  When users are in a 3-way call and a call participant leaves the call, the call will continue for the remaining 2 users.
• Enhancement to MSI/GPO option: AutoUpdate
  The AutoUpdate option will now also remove the Check for Updates button in the client when left disabled. Installing with this option enabled will provide the button in the client and allow users to check for and install updates.

New and enhanced features

• General features
  • Additional MSI/GPO options 
    • Enable Share Clipboard during remote control - EnableShareClipboardWhenRemoteControl
      Disabled by default, if enabled it will turn on "Share Clipboard" in remote control
    • Hide incoming calls while in meeting - HidePhoneInComingCallWhileInMeeting
      Disabled by default, if enabled it will prevent incoming call notifications while you are in a meeting.
• Meeting/webinar features
  • Enhanced device testing for Epic integration 
    Users that join a Zoom meeting with their healthcare provider from Epic’s patient portal will now be able to test their camera, speakers, and microphone on their device. The clear pass/fail results are shared with their healthcare provider, informing them of any technical issues they may have in advance of their Telehealth visit.
  • Additional authentication option: Users in my account 
    An additional authentication method can be selected, requiring users joining your meeting or webinar to be signed-in to their profile within your account. This option is in addition to the existing authentication profiles: users who are signed into Zoom, users who are signed in to selected email domains, and users who are externally authenticated.
• Webinar features
  • Additional attendee view controls
    Attendee view layout controls will also be available in the Participants panel, under More. This is in addition to the attendee view controls available in the View options.
  • Enhanced practice session and live webinar notifications 
    Notifications regarding if your webinar is still in practice session or live will be visible to all panelists, as well as the host.
  • File transfer for webinar chat 
    Webinar hosts and panelists will be able to send files in chat. To send or receive files, users must be on version 5.6.0 or higher.
• Chat features
  • Enhanced search filter: @me mentions 
    Chat searches can be narrowed to just include results containing mentions of the person who is searching.
  • Search in channel within channel options 
    The option to search within a specific chat channel can also be selected directly in that channel’s information panel, directly below Add Members.
  • Easier emoji selection 
    After entering ‘:�� and two or more letters, available emojis matching that description will be shown. For example, entering “:jo” will provide the following matching emojis: :joy:, :joy_cat:, :joystick:, :majong:, and :black_joker:
• Phone features 
  • Power Pack experience
    If users have the Power Pack add-on, they can view phone lines and use in-call controls from a small panel that’s always on top of other applications. Phone users can also quickly find contacts and view their missed calls and voicemail.
  • Call monitoring for shared line groups 
    If enabled by the admin, shared line group members who are monitors can listen, whisper, barge, or take over calls received by or sent to the shared line group.
  • UI enhancement for unknown location notification 
    If nomadic emergency service is enabled by the admin, users will see a red notification icon in the Phone tab if they haven’t enabled location permission. The icon also appears when support for personal locations is enabled and users are currently in an unknown location
  • UI enhancements for calls forwarded through auto receptionists 
    Calls forwarded through auto receptionists are labelled with the auto receptionist display name to make these easier to identify. This applies to incoming call notifications and call/recording/voicemail history.
  • Copy direct phone number 
    Users can easily copy their direct phone number from their profile card or phone settings.
  • Recover call history, voicemail and recordings 
    If enabled by the admin, users can restore their soft-deleted history, voicemail, or recording within 30 days. After that, it will be permanently deleted from the account. This feature needs to be enabled by Zoom.
  • Bypass waiting room when elevating call to meeting 
    When users elevate a current phone call to a meeting, the other call participant will bypass the waiting room if waiting room is enabled for everyone and the bypass option is enabled.
  • Update emergency address 
    Users can set and update their emergency address directly in the client. Previously, users could only update using the web portal.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue with video virtual background regarding the video being flipped or rotated 
• Resolved an issue regarding sharing slides on an iPad used as a second monitor 
• Resolved an issue regarding removed webinar attendees trying to rejoin and incorrectly receiving message that they cannot rejoin due to declined registration 
• Resolved an issue for a subset of users regarding adding additional wildcard domains for authentication profiles 
• Resolved an issue for a subset of users regarding error 103033 when trying to join a meeting 
• Fixed an issue where the outbound caller ID was incorrect if the user’s default caller ID was set to a phone number that belonged to a shared line group 

March 7, 2021 version 5.5.5 (13148.0305)

Download type: Manual

Resolved Issues

• Resolved an issue for a subset of users regarding sharing issues on UDP wired connections with MacOS 11.1 and 11.2

March 1, 2021 version 5.5.4 (13130.0228)

Download type: Manual

New and enhanced features

• Meeting/webinar features
  • Enhanced custom gallery view with hidden non-video participants 
    Custom gallery view order can be utilized even when non-video participants are hidden. When a non-video participant turns on their video, their video will be added to the bottom-right corner of the last page of gallery view.
  • Clearer designation of shared content
    When sharing begins, a notification is provided over the shared content, clearly showing what you are sharing and when participants are able to see the content. Requires at least 80% of participants to be on version 5.5.4 or higher for the host to be notified that the shared content is visible to participants.

Resolved Issues

• Minor bug fixes
• Security enhancements
• Resolved an issue regarding slides as virtual background not recording properly
• Resolved an issue for a subset of users regarding chat screenshots disappearing before sending
• Resolved an issue for a subset of users regarding annotation with an extended display on an iPad and Apple Pencil
• Resolved an issue for a subset of users regarding annotation with a portion of the screen

February 8, 2021 version 5.5.2 (12513.0205)

Download type: Manual

Resolved Issues

• Minor bug fixes
• Resolved an issue for a subset of users regarding screenshots disappearing before being sent in chat.

February 3, 2021 version 5.5.1 (12484.0202)

Download type: Manual

Resolved Issues

• Minor bug fixes
• Resolved an issue with the GPO/MSI flag “SetAccountIDsRestrictedToJoin” not working properly

February 1, 2021 version 5.5.0 (12467.0131)

Download type: Manual

Changes to existing features

• Relocated and enhanced attendee view controls for webinars 
  The options to push particular video layouts to webinar attendees has been moved from the Participants list to the View Options button, located in the top-right corner of the main video window. The layout options Follow Host’s View, Speaker, Gallery, and Standard (shared content with video thumbnails) now include Side-by-side: Speaker, and Side-by-Side: Gallery while sharing content. Custom Gallery view orders are now supported for use by panelists, but cannot be deployed to attendees. Webinar attendees can no longer control their view of the webinar, giving the host and co-host(s) exclusive control.
• Persistent non-verbal feedback 
  Non-verbal feedback, which is now included in meeting reactions, will return to the previous behavior, in which they are persistent until the attendee or host removes them. This includes the Yes, No, Slower, and Faster options.
• Enhancement to alternative host feature 
  If the original host joins after the alternative host, the original host will always regain control of the meeting and become host. In addition, the alternative host will change roles. If the co-host feature is enabled for the meeting, the alternative host will become a co-host. If the co-host feature is disabled, the alternative host becomes a normal participant.

New and enhanced features

• General features
  • Block or allow only participants from specific countries/regions 
    When scheduling meetings, the option “Approve or deny entry to users from certain regions and countries” will be available under Advanced Options. Host can either allow only participants from specific countries/regions to join, or block all participants from specific countries/regions.
  • View synced contacts in sub-folders
    If users set up contacts integration and their contacts are organized into sub-folder in the third-party service (Outlook, Exchange, or Google), they can view those sub-folders in the contacts directory.
  • Rotate camera 
    Users on the desktop client for macOS can now rotate their camera video feed 90°. This can be done multiple times to completely flip the video, allowing for inverted cameras configurations.
  • Additional MSI/GPO options 
    • Require new SSO login upon client start - DisableKeepSignedInWithSSO
      Disabled by default, this option will prevent the client from utilizing the last SSO session info, requiring a fresh login for every re-opening of the client.
    • Require new Google login upon client start - DisableKeepSignedInWithGoogle
      Disabled by default, this option will prevent the client from utilizing the last Google session info, requiring a fresh login for every re-opening of the client.
    • Require new SSO login upon client start - DisableKeepSignedInWithFacebook
      Disabled by default, this option will prevent the client from utilizing the last Facebook session info, requiring a fresh login for every re-opening of the client.
    • Set audio signal processing for Windows audio devices - SetAudioSignalProcessType
      Default value is Auto (0), but can also be set to Off (1)(raw audio mode) or On (2)(Windows default signal processing).
    • Audio noise suppression - SetSuppressBackgroundNoiseLevel
      Default value is Auto (0), but can also be set to Low (1), Medium (2), or High (3). The High option requires an audio enhancement package (included in the MSI), and if not present,- the client will revert to Auto.
• Meeting/webinar features
  • Share and play video files directly into meeting 
    The Video option under Advanced share options will allow you to choose a video file, which will be opened by Zoom and played in the meeting as shared content. Host has typical video player controls (pause/ play, volume control, full screen, video length/elapsed time), which are not seen by other participants during share. MP4 and MOV files are supported, and max video resolution is 1080p.
  • Blurred background
    Users can now choose to blur their background rather than selecting a specific virtual background, providing added privacy when a branded background is unavailable or unnecessary.
  • Share mono or stereo sound - Windows, macOS, Linux
    When sharing content and wanting to share computer sound as well, users can select between mono or stereo audio. Only the user sharing their audio will need to be utilizing this client version or higher.
• Meeting features
  • Meeting reactions for End-to-End Encrypted meetings 
    Meeting reactions can now be utilized in E2EE meetings.
  • 1:1 private chat for End-to-End Encrypted meetings 
    1:1 private chats can now be utilized in E2EE meetings, allowing for messages to all participants and private messages between 2 participants.
• Phone features
  • SMS for international phone numbers 
    Users can send/receive SMS for certain countries/regions. Messages sent to international telephone numbers will be metered according to the international messaging rate table. This feature needs to be enabled by an admin.
  • Support for SMS and MMS messages in a single message bubble 
    Text (SMS) and images (MMS) can be shown in a single message bubble. Previously, text and images had to be in separate message bubbles.
  • Add contacts without specifying an email address
    Users can add phone contacts by specifying a name and phone number. Previously, users had to use calendar integration to add contacts without an email address.
  • Additional ringtone
    Users can set their ringtone to a beeping sound.
  • Voicemail notifications
    Users will see a notification when they receive a new voicemail.
  • Group call pickup
    Account owners and admins can use the web portal to create call pickup groups and add phone users as members. All groups members will see call notifications whenever there’s an inbound call to a member. This feature is also supported on certain Yealink devices. This feature needs to be enabled by Zoom.
• Chat features
  • Back to previous chat
    The ability to return up to the previous chat channel or contact, as well as go forward. This allows you to respond to an urgent request or message, then quickly return to the channel you were previously working in without needing to search for it among others.
  • Request contact connections directly from chat channel 
    When creating a new channel or adding contacts to a channel, a contact request will be automatically sent if the associated email is not already an existing contact. Upon accepting the request, that contact will automatically be added to the channel. These pending requests can also be removed, and the requester will be notified when the request has been accepted.

Resolved issues

• Security enhancements
• Minor bug fixes

January 11, 2021 version 5.4.9 (59931.0110)

Download type: Manual

Changes to existing features

• Blocking or warning of unencrypted traffic
  All unencrypted Zoom traffic will be blocked from connecting to meetings or webinars. Other external unencrypted traffic, such as phone dial-in and RTMP streaming, will be allowed, but warn all participants that the meeting is not entirely encrypted due to unencrypted end-points.

New and enhanced features

• General features
  • Additional MSI/GPO option
    • Do Not Disturb when sharing - EnableDoNotDisturbInSharing
      Enabled by default, admins can deploy the client with more control over the Silence system notifications when sharing desktop desktop client setting, which silences Zoom notifications and sets your Zoom status to Do Not Disturb.
    • Enforce internal meeting authentication - SetDevicePolicyToken
      Account admins can deploy a more nuanced authentication and restricted account profile, forcing their users to be authenticated for internal meetings, while allowing users to join external meetings with the security settings put in place by the external account.
• Meeting features
  • Host can admit participants from the Waiting Room while within a Breakout Room 
    Host is notified of participants in the Waiting Room, even while currently in a Breakout Room. The host can admit each participant one at a time, or all at once. If pre-assignments for breakout rooms are active, participants will be asked to join their pre-assigned breakout rooms. Otherwise, the host can assign participants directly to the breakout room of their choosing.

Resolved Issues

• Security enhancements
• Minor bug fixes

December 21, 2020 version 5.4.7 (59780.1220)

Download type: Manual

New and enhanced features

• General features
  • Support for Apple Silicon processors
    Zoom desktop client will better support computers with ARM CPUs. A separate installer is available for download in the Zoom Download Center.
  • Enhanced cloud contact integration for chat/call features 
    Contacts imported through the contact integration can now be easily added as a Zoom contact. Once approved as a Zoom contact, you will have the ability to call or meet with them and see their Zoom status.
• Meeting/webinar features
  • Enhanced nonverbal feedback and reactions
    Nonverbal feedback options are moved to the Reactions button, and all reactions will be shown in the corner of the participants’ video. The host will see each participant’s reactions in the participant list, as well as the aggregate numbers of each reaction at the bottom of the list.
  • Raise hand for host and co-host
    Hosts and co-hosts can utilize the raise hand feature along with meeting participants and webinar attendees.
  • Poll reports available during live session 
    The meeting or webinar host will now have the option to download the full poll results when the poll has ended during the live session, rather than waiting until the meeting or webinar has ended. This will launch their browser and begin the download of the CSV poll report.
• Meeting features
  • Improved grouping of security options when scheduling
    The “Only authenticated users can join” option is now located in the Security section of the scheduling window, grouping it with Passcode and Waiting Room options to allow for easier selection and use of security features.
• Phone features
  • Support for text messaging (SMS and MMS)
    Users with Zoom Phone Pro licenses can use their assigned direct phone numbers to send or receive text messages (SMS and MMS). See our text messaging FAQ for more information.
  • Enhancements for call queues with call monitoring
    If call monitoring is enabled for a call queue, members and supervisors can easily monitor their queues and use call monitoring features.
  • Call end chime
    Users will hear a chime and see a notification when a call ends abruptly, typically from poor network connection or the other caller ending the call.
  • Launch an external app or a URL for incoming calls
    Users can configure Zoom Phone to launch a specific app or URL when receiving a call. They can pass additional parameters to the app or website with % arguments; for example, name and caller ID.

Resolved Issues

• Minor bug fixes
• Security enhancements

December 12, 2020 version 5.4.6 (59301.1211)

Download type: Manual

Resolved issues

• Minor bug fixes

December 8, 2020 version 5.4.6 (59296.1207)

Download type: Manual

Changes to existing features

• Change to default behavior of desktop notifications for upcoming meetings
  New users will have this setting enabled by default, reminding them of upcoming meetings through a desktop notification. Existing users will not be affected, keeping this setting as it currently is on their profile. This can be enabled through the Settings page in the Zoom web portal, or in the desktop client’s general settings.

New and enhanced features

• General features
  • Partially encrypted meeting warning 
    Unencrypted connections, such as audio through phone dial-in, unencrypted SIP/H.323 devices, or streaming via RTMP, will alert the host and other attendees that some aspects of the meeting are not fully encrypted due to unencrypted end-points.
  • Additional MSI/GPO option 
    • Disable video filters - DisableVideoFilters
• Meeting features
  • Enhanced co-host privileges over Breakout Rooms
    Co-hosts have the same breakout room controls as the meeting host, such as starting or ending breakout rooms, assigning participants, etc.
  • Move participants to main session from breakout room
    Hosts and co-hosts have the option to assign a participant back to the main session, rather than ending all breakout sessions.
• Phone features
  • Enhanced notification for unknown emergency address 
    For users that have enabled nomadic emergency services, we enhanced the visibility of the pop-up notification that prompts users to confirm or update their emergency address when they are in an unknown location. A user's current emergency address is also now persistently shown in the Phone tab in the client settings.

Resolved issues

• Minor fixes related to macOS Big Sur update 
• Security enhancements
• Minor bug fixes

November 23, 2020 version 5.4.4 (58903.1122)

Download type: Manual

Resolved issues

• Resolved issues related to high CPU usage with Big Sur update - macOS

November 16, 2020 version 5.4.3(58887.1115)

Download type: Manual

Changes to existing features

• Non-video meeting interface will appear the same as a video meeting with video off 
  Meetings scheduled with video off will now just show profile pictures or names, rather than the plain screen with meeting info and options.

New and enhanced features

• Meeting/webinar features
  
  • Share multiple programs at once 
    Users can select multiple desktop programs at once for sharing, instead of sharing their entire desktop. Other programs and unoccupied areas in the desktop will not be visible to the viewer. The sharer will always know which applications they are sharing by an extensible green border. Only the user employing this feature will need to be on version 5.4.3, viewers can be connected with older versions.
• Meeting features
  • Enhanced in-meeting user abuse reporting 
    Simplified process for meeting hosts and attendees to report abuse to Zoom.
  • Suspend participant activity 
    New option in the Security panel to immediately suspend all participant activities, which will mute all video and audio, stop screen sharing, end all breakout rooms, and pause recording.
• Chat features
  • Pin chat messages 
    Users can pin a message in a channel, which is displayed at the top of the channel. Pins can be removed, replaced, or hidden. A log of pinned messages is accessible in the channel options panel.

Resolved issues

• Security enhancements
• Minor bug fixes

November 9, 2020 version 5.4.2 (58740.1105)

Download type: Manual

Resolved issues

• Minor bug fixes 

October 28, 2020 version 5.4.1 (58698.1027)

Download type: Manual

Resolved issues

• Minor bug fixes 

October 26, 2020 version 5.4.0 (58631.1025)

Download type: Manual

New and enhanced features

• General features
  • Sync sub-folders in cloud contacts 
    When syncing contacts from Office 365, sub-folders will now be synced in addition to the main contacts folder.
  • Enhanced login for Zoom for Government users 
    When downloading the desktop client from the Zoom for Government web portal, the switcher dropdown will be immediately available.
• Meeting/webinar features
  
  • Scheduling with custom Join Before Host time limit 
    Users can schedule meetings with Join Before Host set to allow participants to join 5, 10, or 15 minutes before the scheduled start time. Can only be used when the meeting ID is set to generate automatically. 
• Meeting features
  
  • End-to-end (E2E) encryption for meetings
    End-to-end (E2E) Encryption for meetings is now available in technical preview. Account owners and admins can enable end to end encryption for meetings, providing additional protection when needed. Enabling end-to-end (E2E) encryption for meetings requires all meeting participants to join from the Zoom desktop client, mobile app, or Zoom Rooms. Users will not be able to join by telephone, SIP/H.323 devices, on-premise configurations, or Lync/Skype clients, as these endpoints cannot be encrypted end-to-end. Zoom web client and third-party clients leveraging the Zoom SDK are also not supported at launch. Enabling this setting also disables the following features: join before host, cloud recording, streaming, live transcription, Breakout Rooms, polling, and meeting reactions. This setting is enabled in the Zoom web portal at the account, group, and user level and can be locked at the account or group level. 
  • Additional share options with Proximity Share to Zoom Rooms 
    Proximity share now supports sharing specific apps, share computer audio, and optimize for full screen video.
  • Change ringtone for meeting invites and phone calls
    Users can change their ringtone from a predetermined list. The ringtone applies to incoming meeting invites and phone calls.
  • Improved pre-assigned Breakout Rooms behaviour 
    Pre-assigned attendees joining after the Breakout Rooms have been started will now automatically be assigned to their Breakout Room.
• Chat features
  
  • Search starred messages 
    Users can search through their starred messages, or filter a search to only starred messages.
  • File size restrictions 
    Account admins can limit the file size allowed in IM chat.
• Phone features
  • Bootstrap mode for nomadic emergency services
    If bootstrap mode is enabled by an account owner or admin, phone users can report their current locations as company locations and/or report underlying network data for existing company locations. User-reported location and network data must be approved by administrators before it becomes actively part of defined company locations. These operations will send email notifications to admins (at most one email per day).
  • Call notifications for busy call queue members 
    If enabled, call queue members can receive call queue calls when they are busy on a call.
  • Opt out of specific call queues 
    Users who are members of multiple call queues can opt out of specific call queues to disable call notifications from those call queues.

Resolved issues

• Security enhancements
• Minor bug fixes

October 12, 2020 version 5.3.2 (53291.1011)

Download type: Manual

New and enhanced features

• General features
  • Additional Plist option
    • Record and send a voice message - ShowVoiceMessageButton
• Webinar features
  • Hyperlink support for Q&A 
    Links sent in Q&A responses are now clickable by attendees.
  • Q&A indicates other panelist is responding to question 
    Questions will now indicate when another panelist is currently typing a response, ensuring you are not working on the same question.
  • Dismissed Q&A questions hidden from attendees
    Questions dismissed by the host or panelists are now hidden from attendees view, avoiding unnecessary confusion.

Resolved Issues

• Minor bug fixes

September 28, 2020 version 5.3.1 (52877.0927)

Download type: Prompted

Resolved Issues

• Minor bug fixes 

September 21, 2020 version 5.3.0 (52651.0920)

Download type: Manual

New and enhanced features

• General features
  • Calendar Integration sync improvement
    Deleting a meeting in the desktop client will now delete the calendar event on the synced calendar, if write permission is given.
  • Enhanced Edit Country interface when scheduling
    Adjusting the dial-in countries included in a meeting’s invite when scheduling is now enhanced to make adding, removing and reordering countries easier.
  • Studio Effects
    Users can now apply eyebrows, mustache and beard, and lip color filters as part of their video appearance. This feature is currently in beta.
  • Enhanced scheduling with default settings 
    Scheduling a new meeting will always check the user’s web settings and use those as the default. Any changes from the default will be saved for that meeting only.
  • Additional MSI/GPO Options
    • Spotlight Self when speaking - zPolicy_EnableSpotlightSelf
    • Display up to 49 participants per screen in Gallery View - zPolicy_Enable49Video
    • Remind me () minutes before my upcoming meetings - zPolicy_EnableRemindMeetingTime
  • Uninstall desktop client via MDM
• Meeting/webinar features
  
  • Roll-up Closed Captioning
    Closed captioning will now roll up as new captions are added. Users can also move through captioning by dragging the text.
  • Virtual Background not compatible explanation
    When you are unable to use the virtual background feature, the desktop client will provide clarification, for example, the i7-5500U processor is not currently compatible with this feature.
• Meeting features
  • Self-select Breakout Room
    The host can now create breakout rooms with the option for participants to self-select which breakout room they would like to join. If enabled, participants can move freely between breakout rooms, without needing the host’s help. Both the meeting host and participants need to be on Client 5.3.0 or later to self-select Breakout Rooms. 
  • Share files with Microsoft SharePoint
    Attendees can now share files from SharePoint directly through in-meeting chat.
• Chat features
  • Hide chat bots in IM list
    Users can hide chat bots deployed by their admin they do not have use for.
  • Right-click menu for links in IM chat
    Right-clicking a link will now display a menu, providing options to copy or open the link.
  • Improved image preview and image viewer
    Images sent in IM chat integrate better with sent text, and images will open within the Zoom desktop client’s new image viewer.
  • Enhanced Link Preview
    Zoom meeting links will now show more details, such as meeting name, ID, start time, Join button, and meeting duration when done.
  • Enhanced Search
    Desktop users can filter by Order, Sent by, and date filters for file search. Mobile users can filter by Order for file search. All image search results will display as thumbnail previews. Channel and contact results will also be split into their own categories. Users can also clear the list of recent searches. 
  • Mark as Unread for images and files
    Transferred files and images can also be marked as unread. 

Resolved Issues

• Resolved issue with Breakout rooms not following main session’s settings/restrictions
  
• Resolved issue with some webinar chats not being saved
• Resolved issue with chat messages being copyable in HIPAA compliant meetings
• Resolved issue with View More Settings option in client not routing to customer’s vanity page, if logged in via SSO
  
• Minor bug fixes

September 8, 2020 version 5.2.3 (45120.0906)

Download type: Manual

Changes to existing features

• Disable telephone options for webinar attendees 
  We have temporarily disabled the telephone options for webinar attendees and plan to re-enable them in the next few weeks. In the meantime, attendees may connect to webinar audio through the Zoom desktop client, web client, or mobile app. Webinar hosts and panelists can still join by telephone, as well as through computer audio. 

Resolved Issues

• Minor bug fixes

September 1, 2020 version 5.2.2 (45106.0831)

Download type: Manual

New and enhanced features

• Meeting/webinar features
  • Custom languages for language interpretation 
    Custom languages are now supported, in addition to the default languages provided. Custom languages must be configured on the web portal by the host. Interpreters and participants accessing the custom languages will need to be on client 5.2.1 or later to use custom languages.
  • High Fidelity Audio mode 
    This option in Advanced Audio enhances “Original Audio” mode, allowing for disabling echo cancellation & post-processing, while raising audio codec quality to 48Khz, 96Kbps mono/192kbps stereo for professional audio transmission in music education and performance applications. Professional audio interface, microphone, and headphones required.
  • Custom gallery view organization 
    Host and co-host can now re-order the gallery view to suit their needs, and choose whether to deploy this view to participants, or allow participants to create their own custom views. Simply click and drag videos to the position you want them in gallery view, and this layout will remain in place until released.
  • Multi-pin and multi-spotlight 
    With host permission, users will now be able to pin up to 9 participants on their end. The host can also spotlight up to 9 participants for everyone in the meeting.
• Webinar features
  • Phone audio options for webinar attendees 
    Webinar attendees can now access Phone Call and Call Me options for audio, in addition to the Computer Audio option. An admin must enable the premium Call-Out feature on the web portal, which requires the Audio Conferencing add-on.

Resolved issues

• Minor bug fixes

August 17, 2020 version 5.2.1 (44040.0816)

Download type: Manual

New and enhanced features

• General features
  • Allow Host to unmute participants using pre-approved consent
    The host can schedule meetings and webinars with Request permission to Unmute Participants, which allows participants to pre-approve the host’s ability to unmute them as needed when joining a meeting. This pre-approval will remain in place for all meetings with this host, and can be revoked by the participant at any time.
• Chat features
  • Admin control of who (internal/external) can add more members to a channel
    For security and privacy purposes, channel admins can control if external contacts can add new members to channels and group chats. Channel can be configured to allow either all channel members or only fellow organization members to add new members to channels.
• Phone features
  • Highlight text to dial
    Users can highlight a phone number, right-click, then select an option to dial the highlighted number.
  • Inbound call notification for internal safety response team
    Members of the internal safety response team will see a special inbound call notification when a phone user calls an emergency number (PSAP). The notification allows members to answer calls that are still dialing, or listen in on calls that were answered by the PSAP.

Resolved issues

• Call queue continues routing calls to users after sign-out 
• Minor bug fixes

August 5, 2020 version 5.2.0 (42634.0805)

Download type: Manual

Resolved issues

• Minor bug fixes

August 4, 2020 version 5.2.0 (42625.0804)

Download type: Manual

Changes to existing features

• Meeting and webinar passwords now called Passcodes
  Meeting and webinar passwords will now be called Passcodes to prevent confusion with your individual user password, which should never be shared. 
• Removed ability for external contacts to add new members to channels and group chats
  For security and privacy purposes, external contacts can no longer add new members to channels and group chats. Only channel members that are part of the channel admin’s organization will be able to add new members to channels and group chat. 
• Show annotator’s name by default
  The Show Names of Annotators option while sharing content is now on by default. 
• Removed appended space after @mentions 
  When users enter a chat @mention, a space is no longer automatically appended after the @mention. Spaces are still appended when users enter multiple subsequent @mentions.

New and enhanced features

• Meeting/webinar features
  • Video filters
    Users can apply video filters to alter the look of their video with color grading, foreground and frame filters.
  • Share PowerPoint or Keynote as Virtual Background in Beta
    Users can select a PowerPoint or Keynote file to use as their virtual background and move through the slides with the left and right arrows. This option is under Share Screen in the advanced options. It is currently a beta feature. 
  • Adjust Touch Up My Appearance
    Users can adjust the skin smoothness applied with the Touch Up My Appearance feature. 
  • Adjust video brightness
    Users can choose to adjust the brightness of their video automatically or manually with a slider in their video settings. This feature is useful in low-light environments.
  • Improved background noise suppression
    Users can adjust the background noise suppression applied, choosing to enable Low, Medium, High, or Automatic background noise suppression. 
• Meeting features
  • Share files with Microsoft SharePoint
    Users can now share files from SharePoint directly through IM chat.
  • Improved Waiting Room notifications
    Host now receives more notifications about attendees entering the waiting room, including during screen share and when Zoom is minimized/hidden. 
  • Additional meeting reactions
    In addition to the clapping and thumbs up reactions, meeting participants can now react with a heart, surprised face, laughing face, or party emoji. Those receiving the reactions will also need to have the latest version of the Zoom client to see them. 
• Chat features
  • Invite members by channel or organization
    Channel and group chat admins can add members by selecting an existing channel and inviting all of those members to a their channel or group chat. They can also choose to invite an entire organization to a channel or group chat.
  • Record and send a voice message
    Users can now record and send a voice message in a one-on-one chat or a channel. 
  • Manage channel posting permissions 
    Channel and group chat admins can manage the posting permissions to choose who can send messages in their channel or group chat. They can choose to select everyone, admin only, or admin plus specific users.
  • Microsoft SharePoint File Storage Integration
    Users can now upload or download files from Microsoft SharePoint.
  • Mute channel notifications
    Users can now mute channel or group chat notifications, which will remove all push notifications as well as the red icon next to the channel or group chat name, on the Chat tab in the header of their client, and on the Zoom app on their dock. Users can hover over the channel name and click the downward arrow to find this setting.
  • Support first name only for @mentions
    When users press backspace on an @mention to delete the user’s last name, it will continue to support the @mention functionality.
• Phone features
  
  • Transfer call to any meeting  
    Users can transfer the active call to any meeting or enter a meeting URL. 
  • Hot key support 
    Users can use keyboard shortcuts to control Zoom Phone, such as accept/decline call, end call, mute/unmute, and hold call. 
  • View transcriptions of call recordings
    Users can view the transcript of their ad-hoc or automatic call recordings while playing back the recording.
  • Combined search results for extension and direct numbers  
    Search results in Zoom Phone combine each phone user’s extension and direct numbers into a single search result. Previously, there were separate search results for each number.
  • Icons for call quality and encryption 
    While in a call, users will see icons to indicate call quality and encryption.
• General features
  • Security section when scheduling a meeting 
    To allow easier access, Passcode and Waiting Room settings are displayed under the Security section when scheduling a new meeting. 
  • Screen reader alerts
    Users can now enable screen reader alerts to choose which notifications they would like their screen reader to announce. 
  • Improved video and content sharing
    Upgrades to video and content sharing to improve video quality, decrease bandwidth and CPU usage, and improve text clarity
  • Save a Multi-page Whiteboard
    Meeting attendees can save a multi-page whiteboard as a single PDF or multiple PNGs.

Resolved issues

• Fixes an issue where users received multiple notifications simultaneously of audio changes 
• Minor bug fixes

July 5, 2020 version 5.1.2 (28648.0705)

Download type: Manual

Resolved issues

• Minor bug fixes

June 29, 2020 version 5.1.1 (28575.0629)

Download type: Manual

Changes to existing features

• Uploaded Virtual Background will not be shared across users on the same device
  Uploaded Virtual Backgrounds will now be specific to the user who is signed in. If a user uploads virtual backgrounds, they will not be visible in Zoom client settings for other users who sign in on the same device.
• Support for all virtual cameras
  Zoom will now support all virtual cameras. We no longer require virtual cameras to be approved before they can be used with Zoom.

New and enhanced features

• Meeting/webinar features
  • Support for account managed Virtual Backgrounds
    Account owners and admins can now add virtual backgrounds to the Zoom web portal for all users on their account. If the virtual background setting is locked, users will only have access to the admin uploaded virtual backgrounds and the Zoom default backgrounds and will not be able to add their own from the Zoom client when logged in to that Zoom account. This setting is available at the account and group level and requires Zoom client version 5.1.1.
• Chat features
  • External Contact Invitation Privacy Disclosure
    When users send or accept an external contact invitation, they will be shown a privacy disclosure explaining that their profile information and, depending on the account IM Settings, their presence status will be visible to the external contact upon successful connection.
  • Edit the most recent message by pressing the Up key
    When the Zoom chat window is in focus, users can edit the most recent chat message by pressing the Up key.
  • Push notifications for file downloads
    Users can now receive push notifications when a share file downloads successfully, or if the file fails to download.
• General features
  • Italian and Vietnamese language support
    The Zoom client now supports Italian and Vietnamese. By default, Zoom will match the operating system’s language if supported and users can manually select a language of their choice.

Resolved issues

• Minor bug fixes

June 15, 2020 version 5.1.0 (27838.0614)

Download type: Manual

Changes to existing features

• Ask all to unmute for meetings of 200 participants or fewer
  The meeting host can now ask all participants to unmute for meetings with 200 participants or fewer. This option is available in the host controls by clicking Participants, then More. This feature requires the desktop client 5.1.0 for the participants you are unmuting, as well as the host. If participants are on the Zoom client 5.0.5 or earlier, they will stay muted and not be prompted to unmute.

New and enhanced features

• Webinar features
  • Option to delete questions
    The host or panelists can now choose to delete questions submitted through the Q&A during a webinar.
• Phone features
  • Personal locations for nomadic emergency services
    Users can define locations and specify an emergency address. The Zoom client will automatically save the IP address or wireless access point identifiers for the location. When a phone user places an emergency call from a defined location, the associated emergency address will be sent to emergency responders.
  • Reconnect option
    Users will see a notification to manually reconnect to the Zoom Phone server if they disconnect.
  • Enhancements to hiding outbound caller ID
    Users can also dial *67 before entering a phone number to hide their outbound caller ID. If users hide their caller ID, a disclaimer will warn them that it will not be effective in all countries or regions.
  • Display names for phone numbers
    When selecting their outbound caller ID numbers, users can see display names set in the web portal. This makes it easier for users to identify numbers. The display name does not affect your caller ID.

Resolved issues

• Minor bug fixes

June 2, 2020 version 5.0.5 (26223.0603)

Download type: Manual

Changes to existing features

• Re-enable GIPHY
  GIPHY will be re-enabled for Zoom chat. 

New and enhanced features

• Chat features
  • Improved transparency of channel privacy controls
    When adding new channel members in the add members modal, users can now easily view their channel privacy controls which increases transparency around which type of users can be added and what message history will be available to the new users upon joining. Channel admins can even edit these privacy controls while adding the new user at the same time, thus enhancing privacy awareness for all of our customers. 
  • Enabling public channel admins and members to add external users
    Channel admins and members can now add external users into their public channels. In order to do so, the channel admin must enable this privacy setting, which is available when creating or editing a channel or adding a member. For the sake of security, this new privacy option to add external users will be turned off by default for both private and public channels and admins must opt into it. 

Resolved issues

• Minor bug fixes

May 24, 2020 version 5.0.4 (25694.0524)

Download type: Manual

Changes to existing features

• Re-enable virtual camera support
  Support for virtual cameras will be re-enabled for users on client version 5.0.4.  

Resolved issues

• Minor bug fixes

May 17, 2020 version 5.0.3 (24978.0517)

Download type: Manual

Changes to existing features

• New default screen sharing settings for accounts with single Pro licenses
  Accounts with single Pro licenses will now have the screen sharing setting Who can share? defaulted to Host Only. The meeting host will be able to change this setting in their meeting settings or during the meeting in progress, from the Security icon.
• Language Interpretation flag icon will be replaced by language abbreviation
  The icon next to the interpreted language will now list the language abbreviation, instead of a flag.
• Require consent if the host mutes and then unmutes a participant
  If the host mutes and then unmutes a participant individually, the participant will now receive a prompt, asking them to consent to be unmuted.
• Remove Unmute All option
  The option to unmute all participants at once has been removed since participants now always have to consent when the host unmutes them. By default, participants can unmute themselves. The host can now enable or disable the setting to allow participants to unmute themselves from the Security icon, which can also be found in the Participants panel.

New and enhanced features

• Meeting features
  • Access meeting information when screen sharing
    Participants can now access the meeting information, such as meeting ID and password, when sharing their screen. This information can be accessed from the toolbar, under the More option.
  • New ringtone for Waiting Room and when participants join or leave a meeting
    They will hear a new chime when a participant has entered the Waiting Room or when a participant joins or leaves the meeting if the meeting host has the setting Play sound when participants join or leave enabled.

Resolved issues

• Minor bug fixes

May 10, 2020 version 5.0.2 (24030.0508)

Download type: Prompted

Changes to existing features

• Enhanced privacy design in contact details and user profile page
  Personal information, such as email address, personal meeting ID and phone number, will be partially masked with asterisks (*). Full details will only be shown when the user explicitly clicks on the “show” option.

Resolved issues

• Minor bug fixes

April 30, 2020 version 5.0.1 (23508.0430)

Download type: Manual

New and enhanced features

• Support for setting to disable Personal Meeting ID (PMI)
  Client version 5.0.1 will support the web setting to disable the use of Personal Meeting ID (PMI). This web setting will be released on May 3, 2020. 

Resolved issues

• Minor bug fixes

April 27, 2020 version 5.0.0 (23186.0427)

Download type: Manual

Changes to existing features 

• Prevent private chatting with channel members outside of Zoom account or organization
  Users will no longer be able to privately chat with other members of the same channel if they are not on the same Zoom account or organization. To continue chatting with contacts outside of their Zoom account, they can add them as external contacts.
• Copied URL will not include password if the web setting Embed password in meeting link for one-click join is disabled
  If the host has the web setting Embed password in meeting link for one-click join disabled in the Zoom web portal, the Zoom client will no longer include the password in the URL when inviting new participants. 

New and enhanced features

• General features
  • AES 256-bit GCM encryption
    Zoom is upgrading to the AES 256-bit GCM encryption standard, which offers increased protection of your meeting data in transit and resistance against tampering. This version of the Zoom client will support GCM encryption when it is automatically enabled for all accounts on May 30. 
• Meeting features
  • Report a user during a meeting
    The meeting host can now report a user during a meeting by clicking on the Security icon, then Report. This feature will generate a report which will be sent to the Zoom Trust and Safety team to evaluate any misuse of the platform and block a user if necessary. 
  • Additional feedback options at the end of a meeting
    Users will now have the ability to provide additional feedback if the setting Post meeting feedback survey is enabled. This feedback can also be viewed in Dashboard and can be downloaded as a spreadsheet. This setting was previously named Display end of meeting feedback survey.
  • Enhancements to meeting end/leave flow
    The host will now be required to assign a new host when leaving the meeting. Additionally, the pop-up message asking if the host would like to leave or end the meeting will now be displayed by the Leave button. 
  • Show the connected data center
    Users can see which data center they are connected to by clicking on by clicking on the info icon at the top left of the client window.
  • Select data center regions when scheduling a meeting
    Users can now select which data center regions they would like their in meeting traffic to use when scheduling a meeting.
• Chat features
  • Indication of an external user
    Users will have the label “External” next to their name if they are not part of your Zoom account. This label will be displayed in one on one messages. This label will also be displayed in the user’s profile details when you hover over their profile picture and in the channel members list. 
• Phone features
  • Improvements to encryption
    Zoom supports secure voice calls across all supported SIP devices, desktop, and mobile clients. Zoom Phone supports standards-based encryption using SIP over TLS 1.2 Advanced Encryption Standard (AES) 256-bit algorithm for calls and during phone provisioning sessions. In addition, call media is transported and protected by SRTP with AES-256 bit algorithm for Zoom desktop and mobile clients, and with AES-128 bit algorithm for devices.

Resolved issues 

• Minor bug fixes

April 21, 2020 version 4.6.12 (20615.0421)

Download type: Manual

Changes to existing features

• Re-enable clickable links in meeting chat
  Users will be able to send clickable links through the in-meeting chat. The link must include http or https to be clickable. 

Resolved issues

• Security enhancements

April 12, 2020 version 4.6.11 (20561.0413)

Download type: Manual

Changes to existing features

• Re-enable third-party file sharing
  Users on the Zoom desktop client 4.6.11 will be able to share files from third-party platforms, including OneDrive, Google Drive and Box if configured for their Zoom account. 

New and enhanced features

• Support for meeting password requirements
  When scheduling a meeting, users on Zoom client 4.6.11 will be required to set a password that meets the requirements set by their account owner or admin set in the Zoom web portal. 
• Show message preview
  Users can enable or disable a setting to show a message preview for chat messages. 

Resolved issues

• Resolved an issue where the complete version number was not displayed
• Minor bug fixes

April 7, 2020 version 4.6.10 (20041.0408)

Download type: Prompted

Changes to existing features

• Remove the meeting ID from the title bar
  The meeting ID will no longer be displayed in the title bar of the Zoom meeting window. The meeting ID can be found by clicking on the info icon at the top left of the client window or by clicking Participants, then Invite. 
• Invite button under Participants
  The button to invite others to join your Zoom meeting is now available at the bottom of the Participants panel.
• Local file transfer in meeting chat
  The feature file transfer in meeting chat has been re-enabled. Third-party file transfers and sharing clickable links are still disabled.
• Automatic prompt to share reports and logs if Zoom client crashes
  Users will be asked if they would like to share reports and logs with Zoom if their Zoom client crashes. This feature can be disabled by admins.
• Removed virtual camera support
  Zoom has temporarily removed virtual camera support.

New and enhanced features 

• Security icon in host’s meeting controls
  The meeting host will now have a Security icon in their meeting controls, which combines all of Zoom’s existing in-meeting security controls into one place. This includes locking the meeting, enabling Waiting Room, and more. Users can also now enable Waiting Room in a meeting, even if the feature was turned off before the start of the meeting.

Resolved issues

• Minor bug fixes

April 2, 2020 version 4.6.9 (19273.0402)

Download type: Prompted

Resolved issues

• Resolved an issue where a malicious party with local access could tamper with the Zoom installer to gain additional privileges to the computer
• Resolved an issue where a malicious party with local access could gain access to a user’s webcam and microphone
• Resolved an issue where some users could access chat in a webinar when chat was disabled