Contact Zoom Support

We understand how important Zoom products are for keeping you connected at work, school, and in your personal life. To help maximize your experience, Zoom Support provides many self-help resources  to ensure your questions are answered.

Have a Zoom Account?

Sign in to view the support options available on your current Zoom plan. 

Zoom Plans and Support Options

All Zoom Plans include 24/7 access to our Global Support Centers and the Zoom Learning Center,  local language support, and Zoom status notifications.  Additional support options will vary based on your account type, user type, and how your account is configured.Learn more about users and roles.

  • User
  • Owner / Admin
  • Basic Plan (free)

    • Knowledge Base
    • Zoom Community
    • Chatbot
    • Submit web tickets
    • Chat with agent
    • Speak with agent
    • Meet with agent on video
  • Pro Plan

    • Knowledge Base
    • Zoom Community
    • Chatbot
    • Submit web tickets
    • Chat with agent
    • Speak with agent
    • Meet with agent on video
  • Business / Enterprise / Education Plan

    • Knowledge Base
    • Zoom Community
    • Chatbot
    • Submit web tickets
    • Chat with agent
    • Speak with agent
    • Meet with agent on video
  • Basic Plan (free)

    • Knowledge Base
    • Zoom Community
    • Chatbot
    • Submit web tickets
    • Chat with agent
    • Speak with agent
    • Meet with agent on video
  • Pro Plan

    • Knowledge Base
    • Zoom Community
    • Chatbot
    • Submit web tickets
    • Chat with agent
    • Speak with agent
    • Meet with agent on video
  • Business / Enterprise / Education Plan

    • Knowledge Base
    • Zoom Community
    • Chatbot
    • Submit web tickets
    • Chat with agent
    • Speak with agent
    • Meet with agent on video

Premier Support Plans and Contact Options

  • User
  • Owner / Admin
  • Premier Plan

    • Knowledge Base
    • Zoom Community
    • Chatbot
    • Submit web tickets
    • Chat with agent
    • Speak with agent
    • Priority Response
    • Automated Escalations
    • Technical Account Manager
    • Global Technical Account Team
  • Premier+ Plan

    • Knowledge Base
    • Zoom Community
    • Chatbot
    • Submit web tickets
    • Chat with agent
    • Speak with agent
    • Priority Response
    • Automated Escalations
    • Technical Account Manager
    • Global Technical Account Team
  • Premier Elite Plan

    • Knowledge Base
    • Zoom Community
    • Chatbot
    • Submit web tickets
    • Chat with agent
    • Speak with agent
    • Priority Response
    • Automated Escalations
    • Technical Account Manager
    • Global Technical Account Team
  • Premier Plan

    • Knowledge Base
    • Zoom Community
    • Chatbot
    • Submit web tickets
    • Chat with agent
    • Speak with agent
    • Priority Response
    • Automated Escalations
    • Technical Account Manager
    • Global Technical Account Team
    • Advanced solution support
  • Premier+ Plan

    • Knowledge Base
    • Zoom Community
    • Chatbot
    • Submit web tickets
    • Chat with agent
    • Speak with agent
    • Priority Response
    • Automated Escalations
    • Technical Account Manager
    • Global Technical Account Team (optional)
    • Advanced solution support
  • Premier Elite Plan

    • Knowledge Base
    • Zoom Community
    • Chatbot
    • Submit web tickets
    • Chat directly with assigned agent (TAE)
    • Speak directly with assigned agent (TAE)
    • Priority Response
    • Automated Escalations
    • Technical Account Manager
    • Global Technical Account Team
    • Advanced solution support

Zoom Plans and Support Options

All Zoom Plans include 24/7 access to our Global Support Centers and the Zoom Learning Center,  local language support, and Zoom status notifications.  Additional support options will vary based on your account type, user type, and how your account is configured.Learn more about users and roles

  • User
  • Owner / Admin
  • Basic Plan (free)

    • Knowledge Base
    • Zoom Community
    • Chatbot
    • Submit web tickets
    • Chat with agent
    • Speak with agent
    • Meet with agent on video
    Upgrade
  • Pro Plan

    • Knowledge Base
    • Zoom Community
    • Chatbot
    • Submit web tickets
    • Chat with agent
    • Speak with agent
    • Meet with agent on video
    Upgrade
  • Business / Enterprise / Education Plan

    • Knowledge Base
    • Zoom Community
    • Chatbot
    • Submit web tickets
    • Chat with agent
    • Speak with agent
    • Meet with agent on video
    Upgrade
  • Basic Plan (free)

    • Knowledge Base
    • Zoom Community
    • Chatbot
    • Submit web tickets
    • Chat with agent
    • Speak with agent
    • Meet with agent on video
    Upgrade
  • Pro Plan

    • Knowledge Base
    • Zoom Community
    • Chatbot
    • Submit web tickets
    • Chat with agent
    • Speak with agent
    • Meet with agent on video
    Upgrade
  • Business / Enterprise / Education Plan

    • Knowledge Base
    • Zoom Community
    • Chatbot
    • Submit web tickets
    • Chat with agent
    • Speak with agent
    • Meet with agent on video
    Upgrade

Zoom Premier Support

Get the help you need with dedicated technical expertise and prioritized response times.

Still need help?

Phone

To contact Technical or Billing Support on the phone, you must be a Licensed owner or administrator of a Business, Enterprise, or Educational account, or a Licensed member on an account with a Premier or Premier+ support plan. 

Long distance and toll rates may apply when calling.

  • United States
  • Australia
  • Austria
  • Brazil
  • France
  • Germany
  • Hong Kong
  • India
  • Italy
  • Japan
  • Malaysia
  • Mexico
  • New Zealand
  • Singapore
  • Spain
  • Switzerland
  • United Kingdom

+1.888.799.9666

Sales Ext. 1 | Support Ext. 2 | Billing Ext. 3

Language availability
English 24/7

+61.1800.768.027

Sales Ext. 1 | Support Ext. 2 | Billing Ext. 3

Language availability
English 24/7

+43.3162 31266 or +43.800802079

Sales Ext. 1 | Support Ext. 2 | Billing Ext. 3

Language availability
English 24/7

0800.761.2618

Sales Ext. 1 | Support Ext. 2 | Billing Ext. 3

Language availability
Portuguese (Sales only): Weekday business hours
English 24/7

+33.800.94.64.64

Sales Ext. 1 | Support Ext. 2 | Billing Ext. 3

Language availability
French: Weekday business hours
English 24/7

+49.30.80098621 or +49 0800.0010429

Sales Ext. 1 | Support Ext. 2 | Billing Ext. 3

Language availability
German: Weekday business hours
English 24/7

+852.3002.3757

Sales Ext. 1 | Support Ext. 2 | Billing Ext. 3

Language availability
English 24/7

000.800.050.2040

Sales Ext. 1 | Support Ext. 2 | Billing Ext. 3

Language availability
English 24/7

+39 07611811003

Sales Ext. 1 | Support Ext. 2 | Billing Ext. 3

Language availability
Italian: Weekday business hours
English 24/7

+81 120427732 or +81 0053.132.0070

Sales Ext. 1 | Support Ext. 2 | Billing Ext. 3

Language availability
Japanese: Weekday business hours
English 24/7

+60.1800.81.9551

Sales Ext. 1 | Support Ext. 2 | Billing Ext. 3

Language availability
English 24/7

+52 3319304373

Sales Ext. 1 | Support Ext. 2 | Billing Ext. 3

Language availability
Spanish (Sales only): Weekday business hours
English 24/7

+64.800.475.039

Sales Ext. 1 | Support Ext. 2 | Billing Ext. 3

Language availability
English 24/7

+65.800.321.1249

Sales Ext. 1 | Support Ext. 2 | Billing Ext. 3

Language availability
English 24/7

+34 932207485

Sales Ext. 1 | Support Ext. 2 | Billing Ext. 3

Language availability
Spanish (Sales only): Weekday business hours
English 24/7

+41.31.5607204 or +41.0800117799

Sales Ext. 1 | Support Ext. 2 | Billing Ext. 3

Language availability
English 24/7

+44.800.368.7314 or +44.20.7039.8961

Sales Ext. 1 | Support Ext. 2 | Billing Ext. 3

Language availability
English 24/7