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Wireless (WiFi) Connection Issues Follow

If you are experiencing any issue(s) with latency, frozen screen, poor quality audio, or meeting getting disconnected while using a home or non-enterprise WiFi connection, try the following: 

  • Watch a video about WiFi connectivity
  • Check your Internet bandwidth using an online speed test, such as nperfSpeedtest, or Comparitech
  • Try to connect directly via Wired (if your internet router has wired ports)
  • Try bringing your computer or mobile device closer to the WiFi router or access point  in your home or office
  • Upgrade your WiFI router firmware. Check your WiFi router vendor support site for firmware upgrade availability. 
  • Use a WiFi extender such as Amped Wireless or Linksys to increase the distance and strength of your WiFi signal
  • Use a higher powered/long-range WiFi such as Amped Wireless router or adapter to increase the WiFi signal on your PC or Mac
  • [Home] Use a DOCSIS 3.0 cable modem (if you have cable modem) to improve internet performance

If you are on corporate WiFi, try the following:

  • Switch to a Wired connection
  • Switch to a different WiFi hostpot if possible
  • Check your Internet bandwidth using an online speed test, such as nperfSpeedtest, or Comparitech
  • Contact your corporate IT department to check your WiFi hotspot
  • Turn off group HD in your Account Management if your WiFI bandwidth is insufficient
  • Turn off your corporate VPN if it's not required for the meeting

You can also join a test meeting.

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