Why is my meeting timing out?

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When nearing the end of your meeting's allowed duration, you will see a notification that your meeting will end in x amount of minutes. Below are situations where that may happen and how to resolve this. 

Basic users

If you are a basic (free) user on a free account, 40 minutes is the maximum duration your meetings can last. You can either end the meeting and restart it for an additional 40 minutes, or you upgrade to Pro for unlimited meeting durations. 

If you are a basic (free) user on a paid account, 40 minutes is the maximum duration your meetings can last when 3 or more total participants have joined the meeting. 1-on-1 meetings should last beyond 40-minutes. Please check which account you are signed-in to. 

Licensed users

If you are a Licensed user and you are receiving the notification, you may not be signed-in to the appropriate paid account. Please open up the Zoom client, sign out, and then sign in with the email that is associated with your paid account. 

If you are signed-in with the correct address, you will need to contact your administrator to be assigned a paid license. 

Note: If you are a Licensed user and join a meeting hosted by a Basic user, the meeting will have a 40-minute restriction.

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