How Do I Change the Email on My Account? Follow

Overview

There are four different types of login: Work Email, Google, Facebook, and Single Sign-on(SSO). You can see which your account uses on My Profile, under your email address. You can use one or more types of login. 
Screen_Shot_2017-12-07_at_4.34.36_PM.png

  • Screen_Shot_2017-12-07_at_4.32.16_PM.png Work Email - email and password login
  • Screen_Shot_2017-12-07_at_4.32.07_PM.png Google - login with authentication from your Google account
  • Screen_Shot_2017-12-07_at_4.32.42_PM.png Facebook - login with authentication from your Facebook account
  • Screen_Shot_2017-12-07_at_4.32.24_PM.png Single Sign-on (SSO) - login with your company credentials

If your account uses Work Email, Google, or Facebook, you can change your email address in Zoom.

If your account uses Single Sign-On only, your email address will need to be changed in your Identity Provider and you can contact Zoom Support for assistance updating your Zoom account to the new email address. 

If you need to change the account owner to another Zoom user, see Change Account Owner.

If you need to add an email address and password login to a Facebook or Google login, see Can I login with Non-Google and Facebook?

This article covers:

Prerequisites

  • A Zoom account
  • An email address that does not already exist in Zoom

 Instructions

Changing a Login that uses Work Email or Work Email and Another Type of Login

  1. Login to My Profile.
  2. Click Edit next to Sign-In Email.
    Screen_Shot_2017-12-06_at_8.14.14_PM.png
  3. Enter the new email address.
  4. Click Save Changes.changeemail.gif
  5. A confirmation email will be sent to the new email address. You can resend the request or cancel the email update.Screen_Shot_2017-12-06_at_8.16.15_PM.png
    You will need to click the confirmation prompt in that email before the email address is changed.
  6. Click Confirm Change to finish the email change process.
    63322537-0bd1-44e6-af09-c363f3f8166f.png

 

 Changing Google and/or Facebook Login

  1. Login to My Profile.
  2. Click Edit next to Sign-In Email.
    Screen_Shot_2017-12-06_at_8.14.14_PM.png
  3. Enter a valid Google or Facebook email address in the box. Screen_Shot_2017-12-06_at_8.26.52_PM.png
  4. Click Save Changes.
  5. A confirmation email will be sent to the new email address. You can resend the request or cancel the email update.
    Screen_Shot_2017-12-06_at_8.39.36_PM.png
    You will need to click the confirmation prompt in that email before the email address is changed.
  6. Click Confirm and Continue in this email to change the email address.

Screen_Shot_2017-12-06_at_8.40.39_PM.png

 

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