Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.



Launching Zoom from a web browser Follow

Overview

If you are using Google Chrome, Mozilla Firefox, or Apple Safari to join or host a meeting, you will see a dialog box to launch the Zoom application.

In Google Chrome and Mozilla Firefox, you can choose to always open links with Zoom, but this is not currently supported in Safari. 

This article covers:

Google Chrome

  1. Open Chrome.
  2. Go to join.zoom.us.
  3. Enter your meeting ID provided by the host/organizer.
  4. Click Join.
  5. Click Open Zoom Meetings (PC) or Open zoom.us (Mac). You need to click this option every time you try to launch Zoom from a web browser.

 

Mozilla Firefox

  1. Open Firefox.
  2. Go to join.zoom.us.
  3. Enter your meeting ID provided by the host/organizer.
  4. Click Join.
    • If this is your first time joining from Firefox, you may be asked to open Zoom or the Zoom installer package.
    • To skip this step in the future, check Remember my choice for zoommtg links.
    • Click Open Link.

Safari

  1. Open Safari.
  2. Go to join.zoom.us.
  3. Enter your meeting ID provided by the host/organizer.
  4. Click Join.
  5. When asked if you want to open zoom.us, click Allow.

 

Issues with the Zoom Launcher plug-in 

On some occasions where the plugins may not be activated, disabled or may not be correctly installed, or installed correctly but failed to run. There are several things you can do to fix it: Check if the Zoom launcher plugin is enabled (re-enable if it was disabled)

Google Chrome 

  1. In the address bar, enter chrome://plugins/ or chrome://extensions/ on later versions of Chrome.
  2. Where it lists "zoom.us launcher plugin" make sure it is enabled and always allowed.
  3. More details on Chrome Plugins

Mozilla Firefox

Safari

Safari no longer supports most plug-ins. You will need to choose to launch Zoom each time.

Internet Explorer 

  1. There is no Zoom plugin on Internet Explorer.
  2. A zoom_launcher.exe will run automatically.

If it was enabled but continues to download every time, here are the steps you can take to correct this:

  • Go-to task manager, kill all firefox/chrome (shadow) instances, if any
  • Restart firefox/chrome, then remove the zoom launcher plugin
  • Click host a meeting from the browser (zoom.us), it should reload the plugin again