Media encryption for SIP/H.323

By default, Zoom encrypts in-meeting and in-webinar presentation content at the application layer during transit using TLS 1.2 with 256-bit AES GCM encryption algorithm for the desktop and mobile clients.

For dial-in participants joining by phone, the audio is encrypted until it leaves Zoom's data centers and is transferred to the participant's phone network.

Media channel encryption can be required for H.323 and SIP devices joining Zoom meetings; this provides partial encryption for the H.323 or SIP device's connection. This setting is configured at the account level, group, or user level. Media channel encryption will also need to be enabled on these devices when joining your Zoom meeting or they will receive an error and be unable to join.

If the meeting is only partially encrypted, due to connections such as phone dial-in, SIP/H.323 devices or streaming via RTMP, meeting participants on supported devices will see a warning icon to indicate partially encrypted connections.

For additional protection, users may also enable end-to-end encryption (E2EE). End-to-end encryption requires meeting participants to join from the Zoom desktop client, mobile app, or Zoom Rooms and limits some meeting features.

This article covers:

• How to use the partially encrypted meeting warning
• To enable SIP/H.323 media channel encryption
  • Account
  • Group
  • User

Prerequisites for encrypting SIP/H.323 media channel encryption

To enable SIP/H.323 media channel encryption

• Free, Pro, Business, Enterprise, Education or API Account

To view the partially encrypted connections warning

• Zoom desktop client
  • Windows: 5.4.6 (59296.1207) or higher
  • macOS: 5.4.6 (59296.1207) or higher
  • Linux: 5.4.6 (59296.1207) or higher
• Zoom mobile app
  • Android: 5.4.6 (812) or higher
  • iOS: 5.4.6 (59285.1207) or higher

How to use the partially encrypted meeting warning

When you are in a Zoom meeting, you will see a shield icon with a check mark  indicating that the meeting is encrypted. However, if any endpoints which cannot use encryption, or can only be partially encrypted, join the meeting, you will see a yellow shield icon with an exclamation point (!) instead. If you see a shield with a lock icon , that means the meeting is using end-to-end encryption.

You can also view details of unencrypted or partially encrypted connections by clicking the shield icon, then clicking Exceptions next to Encryption. This will list any unencrypted or partially encrypted connections.

How to enable the SIP/H.323 media channel encryption

Account

1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
2. In the navigation panel, click Account Management then Account Settings.
3. Under In Meeting (Basic), verify that Require Encryption for 3rd Party Endpoints (H323/SIP) is enabled.
4. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
5. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.

Group

1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
2. In the navigation panel, click User Management then Groups.
3. Click the applicable group name from the list, then click the Settings tab.
4. Under In Meeting (Basic), verify that Require Encryption for 3rd Party Endpoints (SIP/H.323) is enabled.
5. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
   Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
6. (Optional) If you want to make this setting mandatory for all users in the group, click the lock icon , and then click Lock to confirm the setting.

User

1. Sign in to the Zoom web portal.
2. In the navigation panel, click Settings.
3. Under In Meeting (Basic), verify that Require Encryption for 3rd Party Endpoints (SIP/H.323) is enabled.
4. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, click Turn On to verify the change.
   Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.