Local Recording Fails To Convert Follow

Reasons for Failed Local Recording Conversion

After you ended a Zoom meeting, your recorded meeting will begin to convert. Your recording may fail to convert due to the following reason/s:

  • You may have low "disk space" on your computer at that time. 
  • Invalid working "path/folder" (sometimes, an invalid network connection may appear with this warning too) . 
  • Abnormal errors such as "internal errors" (bad data stream), invalid command, or logic issues. 

What can I do? 

1. Please check your "Disk space" and try and free up some space if it is low. 

2. Change/update the recording location and make sure it is a valid path string/folder

Note: Please follow steps 1-2 prior to step 3.

3. You may then try to manually convert your meeting by selecting convert for the recording that has not yet converted. To do so, select Meetings>>Recorded>>Convert

Submit to Zoom for a Manual Conversion 

If the double-click to convert fails, please send us the file for a manual conversion

  • Find the Double_Click_to_convert files by selecting Open under the meeting that failed to convert

  • Upload both of the "Double-click-to-convert" files to something like - Dropbox, Box, Google drive, etc.
  • Send the URL link/shared link to us via "support ticket" and we will manually convert your recording for you, upload the successfully converted file and send it back to you. 

Note: Conversion times vary from file size(larger files need more time due to download/upload wait times. In most cases you can expect a 24 hour turn around time).


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