Local Recording Fails To Convert Follow

Reasons for Failed Local Recording Conversion

After you end a Zoom meeting, your recorded meeting will begin to convert. Your recording may fail to convert due to the following reasons:

  • You may have low "disk space" on your computer at that time. [Error Code 614]
  • Invalid working "path/folder" (sometimes, an invalid network connection may appear with this warning too) .
  • Abnormal errors such as "internal errors" (bad data stream), invalid command, or logic issues.

Notes:

  • If you close your laptop or turn off your computer while the recording is converting, it will stop the conversion process.
  • If you change the name of the double_click_to_convert.zoom file(s) while the recorded meeting is converting, it may corrupt the file and not convert correctly.

What can I do? 

1. Please check your "Disk space" and try and free up some space if it is low.

2. Change the recording location in your Zoom client and make sure it is a valid path string/folder.

3. After completing Steps 1-2, you may then try to manually convert your meeting by selecting convert for the recording that has not yet converted. To do so, select Meetings>>Recorded>>Convert.

4. Confirm that you are running the latest Zoom client version following the steps in this related article and attempt the process again. Checking the Version of Zoom you are Running

Submit to Zoom for a Manual Conversion 

If the click to convert fails when running the latest version of Zoom, please send us the file for a manual conversion.

Note: Conversion times vary based on file size as larger files need more time due to download/upload wait times.

  1. Find the Double_Click_to_convert files by selecting Open under the meeting that failed to convert. There will be at least two files and all are required for a manual conversion.
  2. Upload both of the "Double-click-to-convert" files to something like - Dropbox, Box, Google drive, etc.
  3. Send the URL/shared link to us via a support ticket and we will manually convert your recording, upload the successfully converted file and send it back to you.

 

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