Troubleshooting local recording issues
After you end a Zoom meeting, your locally recorded meeting will convert. This article lists common local recording conversion issues and troubleshooting suggestions.
In addition to the steps below, confirm that you are running the latest version of the Zoom desktop client.
This article covers:
- Low disk space
- Invalid path
- Other common issues
- How to troubleshoot failure to convert a local recording
Low disk space
- You may have low disk space on your computer at that time. [Error Code 614]
- Check your disk space and try and free up some space if it is low.
- Invalid working path/folder (sometimes, an invalid network connection may appear with this warning too).
- Change the recording location in your Zoom client and make sure it is a valid path string/folder.
Other common issues
- Abnormal errors such as internal errors (bad data stream), invalid commands, or logic issues.
- If you close your laptop or turn off your computer while the recording is converting, it will stop the conversion process.
- If you change the name of the double_click_to_convert.zoom file(s) while the recorded meeting is converting, it may corrupt the file and not convert correctly.
How to troubleshoot a failure to convert a local recording
Convert using the Zoom desktop client
For versions 4.6.10 or higher, you can't convert local recording files by double-clicking the Zoom files. You must follow the steps below to manually convert the files:
- Sign in to the Zoom desktop client.
- Click the Meetings tab.
- Click the Recorded tab.
- Select the meeting topic with the local recording.
- Click Convert.
Confirm a local recording file/s location
When you locally record a meeting or webinar and that session is ended, Zoom creates a folder on your device based on the location configured in your Zoom desktop client. To check where that folder is created, please follow the steps:
- Sign in to the Zoom desktop client.
- Click the settings icon
- Click Recording
The path listed within the Store my recordings at field is where your local recordings are saved.
Note: If the path listed is not physically located on your device where you perform the local recording at (for example your network drive), it will cause quality issues with your recording.
If for some reason, the recording cannot be found on the path listed within the Zoom desktop client, you may confirm the local recording file location by following these steps:
- Sign in to the Zoom web portal
- Click Recordings then Local Recordings
You can locate the specific meeting or webinar ID and confirm the exact location of the local recording files listed under Location.
Convert a local recording manually
Once you have confirmed the local recording file location, you should see double_click_to_convert_01.zoom and double_click_to_convert_02.zoom. You can manually convert the recording when you double-click on file double_click_to_convert_01.zoom.
If nothing happens or you get a prompt asking you how to open the file, please follow these steps:
- From your desktop, click Go then Applications.
- Find zoom.us and right-click on the folder then select Show Content package.
- Open Contents then Frameworks
- Find Transcode, right-click and copy it
- Open the Applications folder in Finder and paste the Transcode app.
- Go back to the location of your local recording file then right-click on double_click_to_convert_01.zoom.
- Click Get Info
- Set Open with to Transcode
You can manually convert the recording when you double-click on file double_click_to_convert_01.zoom.
When prompted with How do you want to open this file,
- Click More apps.
- Click Browse.
- Go to Local Disk and follow path C:/Users/(PC username)/AppData/Roaming/Zoom/bin
- Click zTscoder.exe and make sure zTscoder.exe is displayed in the How do you want to open this file window.
- (Optional) Select the box for Always use this app to open .zoom files.
This will ensure that it will use the same application when manually converting a local recording again.
- Click OK and wait for the local recording conversion to complete.
If you are still unable to convert your recording, submit a request to Zoom Support.
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