Attendee On Hold Follow

Overview

Attendee On Hold allows the host to stop video and audio transmission to a participant or participants. This allows others to continue the meeting while temporarily preventing any participants who are on hold from seeing and hearing the other participants

Common uses cases include interviewers wanting to deliberate on a candidate, a dissertation committee deliberating on a doctoral candidate, or a meditation session. 

Note:  After November 4, 2017 enabling Zoom features uses Tiered Settings. Previously configured settings for the Attendee On Hold feature will continue to work in the same way. Changes made by an administrator might affect meetings and webinars that use this setting.

This article covers: 

Prerequisites

  • Owner or Admin Access on account, if turning it on for all users

Enabling Attendee On Hold

Enable Attendee On Hold for your Account

To enable the Attendee On Hold feature for all members of your organization:

  1. Sign into the Zoom web portal as an administrator with the privilege to edit Account settings, and click Account Settings.
  2. Navigate to the Allow host to put attendee on hold option on the Meeting tab and verify that the setting is enabled. 
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.

    EnableAttendeeOnHold_Account.png
  3. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Enable Attendee On Hold on a Specific Group

To enable the Attendee On Hold feature for all members of a specific group:

  1. Sign into the Zoom web portal as an administrator with the privilege to edit User groups, and click Group Management.
  2. Click the name of the group, then click the Settings tab.
  3. Navigate to the Allow host to put attendee on hold option on the Meeting tab and verify that the setting is enabled. 
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    EnablingAttendeeOnHold_Group.png
    Note: If the option is grayed out,  it has been locked at the Account level, and needs to be changed at that level.
  4. (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting.

Enable Attendee On Hold for your Meetings

To enable the Attendee On Hold feature for your own use:

  1. Sign into the Zoom web portal and click My Meeting Settings (if you are an account administrator) or Meeting Settings (if you are an account member).
  2. Navigate to the Allow host to put attendee on hold option on the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    EnableAttendeeOnHold_EndUser.png
    Note: If the option is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator.

Using Attendee On Hold in your Meetings

If the setting is enabled, you can put an attendee on hold during a meeting.

  1. Click on Manage Participants in the host controls.
    participants.png
  2. Hover over the name of the attendee you want to put on hold. Click More, then Put on hold.
    putattendeeonhold.gif
    The Participants List will now indicate that this attendee is on hold. They will see a screen indicating that the meeting host will let them in shortly.
    4d5c771c-b170-48f8-aafc-e4364b816532.png
  3. Click Take off hold in the participants' list whenever you are ready to bring them back into the meeting.
    Screen_Shot_2017-09-28_at_1.18.32_PM.png

 

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