Important Notice: Please begin updating all your clients to Zoom 5.0. After May 30, 2020, all Zoom clients on older versions will receive a forced upgrade when trying to join meetings as GCM Encryption will be fully enabled across the Zoom platform. Click here for more information on the changes and how to update your Zoom application or download now.

Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.



Audio conferencing options Follow

Overview

In addition to Zoom's free global dial-in numbers (toll applies), you can also subscribe to an audio conferencing plan for toll-free numbers, fee-based toll numbers, call-out numbers, and dedicated dial-in numbers.

The meeting host must be Licensed for users to dial in with a toll-free or a fee-based toll number.

Learn how to join a meeting by telephone or call-out from Zoom.

This article covers:

Prerequisites

  • User must be a Licensed user to use the audio plan subscription numbers
  • Business, Education, or Enterprise plan to purchase Pay-As-You-Go Audio

Purchasing audio conferencing

  1. Sign in to the Zoom web portal.
  2. Click Account Management, then Billing.
  3. On the Current Plans tab, scroll to Available Add-ons and click Add next to Audio Conferencing Options.
  4. Select your audio plan options:
    • Select how you would like to pay for your audio plan:
      • Pay-as-you-go: Available on Business & Education plans
      • Monthly commit plan: Available on all paid plans
    • Choose a toll free, premium call-in or global call-out plan.
    • Check the country or countries you would like access to. 
    • You can also choose a dedicated line for your Personal Audio Conference. This is only a US number.
  5. Click Continue.
  6. Review the changes. If correct, click Upgrade Now.
  7. Click Confirm to complete your purchase.

Viewing available numbers

If you have subscribed to an audio plan, you will see the list of numbers when you:

  • When signed in to your Zoom account, view all available numbers
  • In a meeting, click Join Audio. Click on the flag drop down to select a country and view all available numbers for that country.

 

Service restrictions

  • Numbers starting with 800, 844, 866 and 888 are only reachable from the 48 contiguous United States.
  • Numbers starting with 855 and 877 are reachable from all 50 U.S. states and Canada
  • Fee-based toll numbers can only be dialed into within their own country