What is Premium Audio? Follow

Overview

In addition to Zoom's free global dial-in numbers (toll applies), you can also subscribe to Premium Audio rates for toll-free numbers, premium dial-in numbers for additional countries, call-out numbers, and dedicated dial-in numbers.

The meeting host must have a pro license for users to dial in with a toll-free or premium number.

Learn how to join a meeting by telephone or call-out from Zoom.

This article covers:

Prerequisites

  • Pro License to use Premium Audio Numbers
  • Business, Education, or Enterprise plan to purchase Pay-As-You-Go Audio

Purchasing Audio Conferencing

  1. Sign in to the Zoom web portal.
  2. Click Account ManagementBilling.
  3. On the Current Plans tab, scroll to Available Add-ons and click Add next to Audio Conferencing Options.
  4. Select your audio plan options:
    • Select how you would like to pay for your audio plan:
      • Pay-as-you-go: Available on Business & Education plans
      • Monthly Commit plan: Available on all paid plans
    • Choose a Toll Free, Premium Call-in or Global Call-out plan.
    • Check the country or countries you would like access to. 
    • You can also choose a dedicated line for your Personal Audio Conference. This is only a US Number.
  5. Click Continue.
  6. Review the changes. If correct, click Upgrade Now.
  7. Click Confirm to complete your purchase.

Viewing Available Numbers

If you have subscribed to Premium Audio, you will see the list of Premium numbers when you:

  • Login to your account at https://zoom.us/signin then access https://zoom.us/zoomconference or https://vanityURL.zoom.us/zoomconference
  • In a Meeting, click Join Audio. Click on the flag drop down to select a country and view all available numbers for that country.

 

Service Restrictions

  • Numbers starting with 800, 844, 866 and 888 are only reachable from the 48 contiguous United States.
  • Numbers starting with 855 and 877 are reachable from all 50 U.S. states and Canada
  • Premium numbers can only dialed into within their own country
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