The Zoom Community is here!
We welcome all Zoom customers to come together on the Zoom Community to ask questions, find solutions,
and collaborate with peers. Login with your Zoom account credentials and start collaborating!

Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.

Affected components: Zoom Support Center

Personal meeting ID (PMI) and personal link Follow

Personal meeting ID and personal link are two ways to access your personal meeting room. Your personal meeting room is an always available meeting that is unique to your profile. You can start it at any time or schedule it for future use. You can also schedule or start an instant meeting with your PMI.

Account owners and admins can also disable PMI if they want to require users to always generate a unique meeting ID. If they disable and lock the Enable Personal Meeting ID setting, users will need to edit any previously scheduled meetings that used PMI to update the meeting ID. After updating the meeting ID, they will need to resend the invitation to the meeting invitees.

This article covers:

Prerequisites

Customizing your personal meeting ID (PMI)

  • Licensed user

Customizing your personal link

  • Licensed user on a Business, Education, or Enterprise account

What is your Personal meeting ID (PMI)?

Your PMI is assigned to you automatically as a permanent personal meeting room. You can start it at anytime or schedule it for a future use. Your personal meeting room's ID, your PMI, will remain the same as long as you use it at least once every 365 days, otherwise it will expire and a new one will be created when you visit your Profile page.

Your PMI is part of your personal meeting URL; for example, https://zoom.us/j/5551112222. If you are a Licensed user, you can customize the 10-digit PMI.

How to customize your PMI

  1. Sign in to the Zoom web portal.
  2. Click Profile.
  3. Next to Personal Meeting ID, click Edit.
  4. Enter a 10-digit ID.
  5. Click the check box if you want to use your PMI for instant meetings.
  6. Click Save Changes.

Restrictions for customizing your PMI

There are some restrictions for customizing your PMI. The number you choose must meet the following criteria:

  • Start with 2–9 (cannot start with 1 or 0)
  • The following PMI prefixes (toll-free number prefixes) are not allowed:
    800, 400, 888, 887, 877, 866, 855, 850, 803, 804, 807, 808, 809, 660, 508, 900, 200, 300, 500, 600, 700
  • Must not repeat 3 digit groups like 247 247 247x or x247 247 247
  • Must not repeat 3 digit groups like 222 444 777x or x222 444 777
  • Must not use the same 8 digits like 222 x22 222x
  • Must not have the same number 5 or more times consecutively like 11111xxxxx, x11111xxxx, xx11111xxx, xxx11111xx, xxxx11111x, xxxxx11111
  • Sequential numbers are not allowed; for example, 123456789x
  • Meeting IDs already in use are not allowed

What is the personal link?

Your personal link is your personal URL that is associated with your personal meeting room. Your customized personal link must be at least 5 characters and no more than 40 characters. It must start with a letter and can only contain letters, numbers and periods (.). 

Your personal link must be unique to you. It cannot be in use by another Zoom user, even if your account has a Vanity URL. Common names cannot be used as your personal link.

Note: Your personal link is not utilized in the meeting invitation, and your personal meeting ID will be used instead.

How to customize your personal link

  1. Sign in to the Zoom web portal.
  2. Click Profile.
  3. Select Customize next to Personal Link.
  4. Enter in the ID or personal link desired.
  5. Click Save Changes.

How to edit your Personal Meeting Room settings

  1. Sign in to the Zoom web portal.
  2. Click Meetings.
  3. Click Personal Room.
  4. Scroll down and click Edit.
  5. Change the desired settings.
  6. Click Save.

Disabling Personal Meeting ID

As the account owner or admin, you can disable Personal Meeting ID for your account or for a group on your account. Disabling the feature defaults this setting to off for your users, but they can re-enable it in their user settings. If you want to disable Personal Meeting ID entirely, follow the steps below to disable the setting and then complete the optional step to lock the setting.

Once Personal Meeting ID is disabled and locked, users will need to edit any previously scheduled meetings with PMI to update the meeting ID. After editing the meeting ID, they will need to resend the invitation to the meeting invitees.

Account

To disable the setting Enable Personal Meeting ID for all users in the account:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation panel, click Account Management then Account Settings.
  3. Click the Meeting tab.
  4. Under Schedule Meeting, click the Enable Personal Meeting ID toggle to enable or disable it.
  5. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.

Group

Note: If you signed up for a new Zoom account after August 21, 2021; or the New Admin Experience is enabled on your account, the Group Management page has been renamed to Groups.

To disable the setting Enable Personal Meeting ID for a group of users:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit groups.
  2. In the navigation panel, click User Management then Group Management.
  3. Click the applicable group name from the list, then click the Settings tab.
  4. Click the Meeting tab.
  5. Under Schedule Meeting, click the Enable Personal Meeting ID toggle to enable or disable it.
  6. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.

User

To disable the setting Enable Personal Meeting ID for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. Click the Meeting tab.
  4. Under Schedule Meeting, click the Enable Personal Meeting ID toggle to enable or disable it.Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.