Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.

Important: Starting September 27, Zoom will require that all meetings have a Passcode or a Waiting Room enabled for accounts with a single licensed user, Pro accounts with 2 or more licenses, and Business accounts with 10-100 licenses. For further information, please see our reference our Frequently Asked Questions.

How do I get the install log for macOS? Follow


You may be required by Technical Support to submit the install log if you experienced an installation issue. 

  1. Go to Finder.
  2. Click Go (Top Menu Bar), then Computer.
  3. Then on the Search box, type Console.
  4. Then double click on Console.
  5. Then under ~/Library/Logs, scroll to the bottom, you will find, open to access zoominstall.log.
  6. Copy the text in the install log send to Zoom support.