Zoom user types & roles

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The features available for your Zoom meetings will vary based on your account type, user type, and how your account is configured by your Zoom account owner or admin (if applicable). 

You can access your Zoom account through one or more of the following login options: email and password login, Facebook login, Apple login, Google login, or single sign-on (SSO).

This article covers:

How to identify your Zoom account type

Zoom accounts are based on the type of plan and products you have selected. You can find out what type of account you have on your account profile page. If you are interested in changing your Zoom account type, take a look at our pricing plans and options for our video conferencing solutions.

There are 4 types of accounts:

  • Basic (free or free with credit card)
  • Pro
  • Business 
  • Enterprise

Zoom is also migrating new and upgrading accounts to newly rebranded account names: 

  • Basic is changing to Zoom One Basic
  • Pro is changing to Zoom One Pro
  • Business is changing to Zoom One Business

These accounts are functionally no different from their originals, so any use of generic account types in any feature prerequisites should be understood to include both account versions. However, if a feature requires a Zoom One account, the prerequisites will specify Zoom One.

How to identify your role within a Zoom account

Zoom account roles are based on the abilities a user has access to from an administrative standpoint during a Zoom meeting. Each user will belong to one of the roles below, and different roles have their unique privilege. You can find which role you have on your account on your Account Profile page.

There are 3 default roles in an account:

  • Owner: Has all privileges including role management.
  • Admin: Can add, remove, or edit users, as well as manage advanced features like API, SSO, Billing, Meeting Connector, and App Marketplace. 
  • Members: Have no administrative privileges and can only adjust their own user settings, unless locked by an admin at the Account or Group level settings. 

Note: Custom roles can also be created for your account.

How to identify your Zoom user type

Depending on your account type, you will fall into one of the following user types. You can find your user type on your Profile page. If you are an admin or account owner, you can view user types for all users under your account on the Users page.

There are 3 types of users:

  • Basic: A Basic user is a user without a paid license. Basic users can be on Basic (free) plans, as well as paid plans, such as Pro or Business.
    • A basic user on a Basic plan can host meetings with up to 100 participants, but their meetings are limited to 40-minutes.
    • A basic user on a paid account inherits the account's default meeting capacity, such as a Business account's default meeting capacity of 300. They cannot utilize user and account add-ons, such as large meeting, webinar, or conference room connector.
  • Licensed: A Licensed user is a paid account user who can host unlimited meetings. By default, they can host meetings with up to 100 participants and large meeting licenses are available for additional capacity. Licensed users have these additional features available:
  • On-prem: An On-prem user is a paid account who can host unlimited meetings with the on-premise meeting connector. On-prem users have these additional features:

How to invite others to your account

An account owner or admin can add/invite other users to their account.

  • In doing so, the account owner/admin is responsible for setting the user type (Basic, Licensed, or On-prem).
  • The user will receive an email and can accept the invitation to belong to the owner/admin account.
  • The user can ignore the invitation and stay on their own account, unless associated domain is being used and this user's email is under one of your associated domains.
  • Account owners and admins can manage features and settings through account settings.
  • IT Admins can also manage features with mass deployment and configuration options on Windows or macOS.

Learn how to add and manage users.

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