At Zoom, we are hard at work to provide you with the best 24x7 global support experience during this pandemic. As part of this ongoing commitment, please review our updated Support Guidelines.

Customizing your profile Follow


Your Zoom profile allows you to update your user information, including your name, personal meeting ID, email address, and more. Some of this information is displayed to other users in the account, such as your name, department, and job title.

Note: Some settings can only be changed by an account owner or admin. 

Profile settings

To access your Zoom profile, sign in to the Zoom web portal and click Profile. You can view and edit the following settings:

Profile Picture: To add or change your profile picture, click Change, then adjust the crop area on your current picture or upload a new one. You can also delete your profile picture by clicking Delete

Name: To change your name, click Edit on the right side. You can also add other profile information including Department, Job TitleCompany, and Location.

Your profile picture, name, phone, department, job title, and location is displayed to other users when they hover over your profile picture in the Zoom desktop client.

Account No: Your account number is listed below your name. You can note this if you call into Zoom support for assistance, as it will help us locate your account faster.

Phone: Add up to 3 external phone numbers to your profile. To add a phone number, click Add Phone Number. When adding an external number, Zoom will prompt you to verify it before it appears in your profile.

Zoom Phone: If you have a Zoom Phone license, this section displays your direct phone numbers (if applicable), company number, and extension.

  • Note: If you have Zoom Phone direct numbers, they will automatically display under Direct Number in your profile card in the desktop client or mobile app. You don't need to add your Zoom Phone numbers to your profile.

Personal Meeting ID: Click Edit on the right side to change your personal meeting ID or check the option, Use your Personal Meeting ID for instant meetings.

Personal Link: If you have a paid license on a Business or Education account, you can set a personal link. Click Customize on the right to set one or edit your existing personal link.

Sign-In Email: Click Edit on the right side to change your email address and password used to sign in. If you do not have the Edit option or would like additional instructions, learn more about changing your email.

License Type and Features: Displays the type of license and add-ons assigned to you. Click the question mark (?) to learn more about each license or feature. If you have a Zoom Phone license, you will see your calling package.

Capacity: Displays your meeting capacity and webinar capacity (if applicable). To change this, you will need to purchase and assign different licenses.

User Group: Displays the user groups your account owner or admin has assigned you to.

Language: Click Edit to change the default language for the Zoom web portal.

Date and Time: Click Edit to change your time zone, date format, and time format. 
Note: If you have a Zoom Phone license, this setting will also be used for Zoom Phone. Make sure you set the correct time zone as it will affect your call history, recordings, voicemail messages, and business hours.

Calendar and Contacts Integration: Click Connect to Calendar and Contact Service to start the process of integrating your Google, Office365 or Exchange contacts to Zoom.

Data center regions for meeting/webinar data in transit: Select data center regions for hosted meetings and webinars.

Sign-in Password: Click Edit to change your password used to sign in.

Host Key: Click Show to view your host key and Edit to change your host key.

Signed-In Device: Click Sign Me Out from All Devices to sign out of desktop and mobile devices. You will need to change your password on older versions of Zoom after signing out. This can be useful if you misplace a device that has Zoom installed and signed in.