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Getting started with reports Follow

Overview

The Reports section of the website is a powerful tool that provides account owners and admins with various account, meeting, and webinar statistics to review how your organization is utilizing Zoom. It also allows members of the account the ability to review meeting statistics and registration/attendee reports for their meetings and webinars. Recently ended meetings may take up to 30 minutes to show in reports. 

Reports can be retrieved for the last 12 months, with a search range of up to one month at a time. If a meeting is not started in 30 days and is batch deleted by Zoom, the reports for the meeting are also deleted.

This article covers:

Prerequisites

  • Pro, Business, Enterprise, Education, or API Account
  • Account owner or admin permissions to access Usage Reports for all users
  • Account Owner or a user is given the User activities reports role

Accessing reports for your account

  1. Sign in to the Zoom web portal.
  2. Select Reports, if you are a member on the account. If you are an account Admin/Owner or have access to the Usage Report role, you will need to select Account Management, then Reports.
  3. Click the type of report that you would like to pull. You can also click the User Activity Reports tab to view additional types of reports.

 

Types of reports for members

Usage: The Usage report option, allows you to view a list of meetings, participants, and meeting minutes for meetings you have hosted.

Meeting: The Meetings report option allows you to search for Registration Reports and Poll Reports for a meeting. Select the type of report you need, search by a date range to find the meeting, and then click Generate

Webinar: The Webinar report option allows you to search for Registration, Attendee, Performance, Q&A, and Poll Reports for webinars. Select the type of report you need, search by date range to locate the webinar and then generate the report. 

 

Types of reports for admins

Usage Reports tab

Daily: Shows the account-wide usage for each day in a given month. It lists the new users, meetings, participants, and meeting minutes. This report encompasses every meeting hosted by a user under the account.

Active Hosts: Shows a list of active meetings and users during a specific time range, up to one month. Active meeting means the meeting was started during the specified time range. Active user means the user has participated in at least one meeting during the specified time range.

Inactive Hosts: Shows a list of users who were not active during a specific period of time. 

Upcoming Events: Shows a list of all upcoming meetings and webinars for the selected time period. You can also search by the host's email address or name. Check the box to include events with no fixed time.

Meeting: Allows you to search for Registration Reports and Poll Reports for a meeting hosted by a user on the account. Select the type of report you need, search by a date range to find the meeting, and then click Generate for the report.

Webinar: Allows you to search for Registration, Attendee, Performance, Q&A, and Poll Reports for webinars hosted by a user on the account. Select the type of report you need, search by date range to locate the webinar and then generate the report. 

Telephone: Allows you to view who dialed into meetings via phone and which number they dialed into, how much was charged to your Zoom account, and other details.

Cloud Recording: Allows you to search by date range to view cloud recording usage over a specific time period, including which meetings were recorded and which files were generated.

Phone System: Shows Zoom Phone usage reports.

Remote Support: Shows usage of the remote support feature over the designated time period, including the meeting ID, who was providing remote support, and who was receiving remote support.

Billing: Allows admins to generate Billing reports for a specific time period, as well as receiving department usage Billing breakdowns. This must be enabled by Billing. After contacting Billing, please allow up to 3 business days for the feature to be enabled.

User Activity Reports tab

Operation Logs: Allows you to audit admin and user activity, such as adding a new user, changing account settings, and deleting recordings. For more information, please see Using Operation Logs.

Sign In/Sign Out: Allows you to see who signed in or out, their IP address, what platform they were on, and their version number if applicable.