Getting started with Zoom reporting

The Reports section of the Zoom web portal is a powerful tool that provides account owners and admins with various account, meeting, and webinar statistics to review how your organization is utilizing Zoom. Get access to valuable data such as who is attending your Zoom meetings with a full list of meeting participants. Members of the account can review meeting statistics and reports on attendees/registration for their meetings and webinars. Recently ended meetings may take up to 30 minutes to provide complete reports. 

Meeting reports, such as attendee lists and polling results, can be retrieved for the last 12 months, with a search range of up to one month at a time. If a meeting is not started in 30 days, expires, and is batch deleted by Zoom, the registration reports for the meeting are also deleted. When webinars are deleted, all associated reports remain. 

Note: Meetings must be hosted by a paid account to create reports. Upgrading your account will not generate reports for meetings hosted before the upgrade. 

This article covers:

• How to access reports for your account
• Description of report types for members
• Description of reports types for account management
  • Usage Reports tab
  • User Activity Reports tab
• Additional reports for Zoom Phone

Prerequisites for running reports

• Pro, Business, Enterprise, Education, or API Account
• Account owner or admin permissions to access Usage Reports for all users
• Account owner or user with a custom role with access to view User Activities Reports 

How to access reports for your account

1. Sign in to the Zoom web portal.
2. In the navigation menu, do one of the following:
   • If you are an account owner, admin, or have a role with access to Usage Reports, click Account Management then Reports.
   • If you are an account member that wants to access reports part of the Zoom Phone Power Pack , click Analytics & Reports.
3. Click the type of report that you would like to pull. You can also click the User Activity Reports tab to view additional types of reports (only accessible to the account owner by default). 

Description of report types for members

Usage: The Usage report option allows you to view a list of meetings, participants, and meeting minutes for meetings you have hosted.

Meeting: The Meetings report option allows you to search for Registration Reports and Poll Reports for a meeting. Select the type of report you need, search by a date range to find the meeting, and then click Generate. While the report is processing, it will appear in the Report Queue tab. Click Delete to cancel processing of the report.

Webinar: The Webinar report option allows you to search for Registration, Attendee, Performance, Q&A, and Poll Reports for webinars. Select the type of report you need, search by date range to locate the webinar and then generate the report. 
Note: You must have a webinar license assigned to your profile to have access to your webinar reporting. Admins will have access to all webinar reporting on the account without a webinar license. 

Description of report types for account management

Usage Reports tab

Daily: Shows the account-wide usage for each day in a given month. It lists the new users, meetings, participants, and meeting minutes. This report encompasses every meeting hosted by a user under the account.

Active Hosts: Shows a list of active meetings and users during a specific time range, up to one month. Active meeting means the meeting was started during the specified time range. Active user means the user has participated in at least one meeting during the specified time range. The info here is essentially the same as the Usage report for member users, but for all meetings on the account. Click the number in the Participants Source column to view a list of internal and external participants. External participants are labelled with Guest after their display name.

Inactive Hosts: Shows a list of users who did not host a meeting or webinar during a specific period of time. 

Upcoming Events: Shows a list of all upcoming meetings and webinars for the selected time period (including recurring meetings and webinars). You can also search by the host's email address or name. Select the check box to include events with no fixed time. 

Meeting: Allows you to search for Registration Reports and Poll Reports for a meeting hosted by a user on the account. Select the type of report you need, search by a date range to find the meeting, and then click Generate for the report.
Note: When a meeting expires and is batch deleted by Zoom, all associated reports will remain available for up to 12 months, except for the registration report. 

Webinar: Allows you to search for Registration, Attendee, Performance, Q&A, and Poll Reports for webinars hosted by a user on the account. Select the type of report you need, search by date range to locate the webinar and then generate the report. 
Note: When a webinar expires and is batch deleted by Zoom, all associated reports will remain available for up to 12 months, although you must still have a webinar license to access webinar reports. Admins can still access webinar reports for the entire account, even without a webinar license. 

Audio Conferencing: Allows you to view information and charges related to dial-in usage.

Cloud Recording: Allows you to search by date range to view cloud recording usage over a specific time period, including which meetings were recorded and which files were generated. The usage does not reflect how much additional cloud storage was used each day, but rather the total used cloud storage amount. For example, if your account has 20 GB of cloud recordings and you record an additional 1 GB recording, the Cloud Recording report would now show 21 GB. 
Note: Cloud recording reports are only available for the last 6 months. For Master Accounts that are either Resellers or Distributors, account owners and admins can increase the reporting range up to 1 year and generate reports for multiple sub-accounts.

Phone System: Shows Zoom Phone usage reports.

Remote Support: Shows usage of the remote support feature over the designated time period, including the meeting ID, who was providing remote support, and who was receiving remote support.

Billing: Allows admins to generate Billing reports for a specific time period, as well as receiving department usage Billing breakdowns. This must be enabled by Billing. After contacting Billing, please allow up to 3 business days for the feature to be enabled.

User Activity Reports tab

Admin Activity Logs: Allows you to audit admin activity, such as changes to Account and Group settings, changes in role and license assignments for users, changes to subscriptions under Billing, and changes made to SSO configuration, including changes made by your SSO and SAML mapping configurations. 

Settings Snapshot: Allows you to export the account and group settings to a CSV file. This can be useful when testing different setting configurations and wanting to have a snapshot of settings that you may want to revert back to. 

Sign In/Sign Out: Allows you to see who signed in or out, their IP address, what platform they were on, and their version number if applicable. 

Chat History: Allows you to view and download all messages sent and received by users, including chat messages, files, images, emoji reactions, GIFs, audio messages, and code snippets that are in 1-on-1, group, or channel chats.

Note: If you signed up for a new Zoom account after August 21, 2021; or the New Admin Experience is enabled on your account, the chat history information was moved here to the User Activity Reports page. Previously, Chat History was located at Account Management > IM Management > Chat History tab.

Phone System Operation Logs: Allows you to audit admin and user activity specific to Zoom Phone configuration, such as adding new users, assigning calling plans, and changing policies. 

Disclaimers: Allows you to view information about disclaimers shown when users sign in, join meetings/webinars, or start recordings. This report will show the user email, disclaimer type, if they agreed or denied the disclaimer, their client type, date/time, and the meeting ID. 

Reported Participants: Allows you to view meeting or webinar participants that you've reported to Zoom. You can also submit additional reports to Zoom. 

Additional reports for Zoom Phone

If you have a Zoom Phone license with the Power Pack add-in, you can also access the following reports:

• Call queue real-time analytics and historical dashboard
• Access reports for voicemails, call recordings, and call delegation