Changing account settings

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Account settings allows admins to change settings for all users in your account. You can also lock settings on or off to prevent users from changing them.

The account settings mirror the settings available for groups and for individual users. If not locked for the account or group, they can be adjusted by the individual user. This allows you to customize tiered settings.


  • This article covers settings that are only available at the account level. 
  • In addition to these settings, you have access to the same settings as user-level settings.

This article covers:


  • Account owner or admin privileges
  • Free with Credit Card, Pro, Business, Education, Enterprise, or API Partner Account

Accessing and changing account settings

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Account Management then Account Settings.
    Your account settings will be listed under three tabs: Meeting, Recording, and Audio Conferencing.
  3. Navigate to the setting you want to change.
  4. Click the lock icon  to lock a setting. If you lock a setting, users on your account will not be able to change this setting individually and it will also be locked for all groups.

You can change the following settings. Some settings are dependent on certain prerequisites. If you do not see a setting listed for your group, review the article on the setting to see if your account meets those prerequisites.

Note: This article covers settings that are only available at the account level. In addition to these settings, account owners and admin can access user-level settings.

Meeting tab


Schedule Meeting

In Meeting (Basic)

Note: For this section, most settings are the same as the settings at the user level.

In Meeting (Advanced)

Invitation Email Branding

Click Edit to customize an email templates. Learn more about the schedule meeting email template.

Note: If you have a vanity URL, you can customize additional email templates.

Calendar and Contact

Configure settings for calendar and contacts integration.

Email Notifications

Admin Options

More Settings

Recording tab

Audio Conferencing tab

  • Telephone welcome message (requires dedicated dial-in number)
  • Telephone on-hold music (requires dedicated dial-in number)

Zoom Phone tab

Change account-level Zoom Phone policy settings.

Zoom Chat tab

Change account-level Zoom Chat settings.

Important: Starting on June 1, 2022, our engineering team will begin the migration and enablement of the New Admin Experience on all accounts. There won’t be any downtime while the migration processes, but the day the New Admin Experience is enabled on your account may vary. Your account owner will receive an email when it completes. Refer to article about IM settings in the old experience if the New Admin Experience hasn't been enabled on your account yet.

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