The Zoom Community is here!
We welcome all Zoom customers to come together on the Zoom Community to ask questions, find solutions,
and collaborate with peers. Login with your Zoom account credentials and start collaborating!

Zoom Payment Address FAQ

Customers may have received an email notification that Zoom’s payment lockbox is moving to a new location. Visit our FAQ page for more information.

Getting started with billing management Follow


You can use the Billing page in the Zoom web portal to view your current plan, billing, invoice history. You can also update your subscription and payment information. 

This article covers:


  • Account owner, admin, or another role with billing privileges

Accessing billing management

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Account Management then Billing.
    You can access the following tabs:

Current Plans tab

On the Current Plans tab, you can view what type of subscription you are currently on and upgrade your current plan type.
If you have multiple plans for a product (Zoom Phone or Zoom Webinar), click View Plans to view all plans for that product and make changes.

Click Upgrade Account to change your plan type from a Basic (Free) to a Pro (Paid) plan

If you already have a subscription, click Edit Current Plan to update (change billing period or license quantity) or Cancel Plan to cancel your subscription.

Interested in other available products? section

Scroll down to the Interested in other available products? section to view plans that you can purchase in addition to your current plans. If you have a webinar or phone plan and would like to add another version of that plan, click Add to Cart. If you want to change an existing plan listed under Current Plans, click Edit Current Plan above instead of adding it again under Available Add-ons.

Billing Information tab

Use the Billing Information tab to update your payment information, such as credit card, PayPal, or billing address.

Invoice History tab

On the Invoice History tab, you can view your past invoices.

Contacting Billing

When you have questions that our Zoom Help Center can't solve, you can get additional support from Zoom's billing experts based on your account and user type. Learn more about contacting Zoom's Billing team.