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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.

Affected components: Zoom Support Center

Getting started with the SIP/H.323 Room Connector Follow

Overview

The H.323/SIP Room Connector is a gateway for H.323 and SIP devices. An H.323 or SIP device can make a video call to a Room Connector to join a Zoom cloud meeting. A Room Connector can also call out to an H.323 or SIP device to join a Zoom cloud meeting. 

There are two options for the H.323/SIP Room Connector:

Both CRC and VRC are available to you when you purchase the H.323/SIP Room Connector add-on at plan or billing.

An email alert will be sent to the account owner if usage is at 80% or higher when the account is subscribed to a minimum of 5 ports.

Note: Each port subscription allows one device at a time to connect across all meetings in your account.

This article covers:

Prerequisites

Dialing into the H.323/SIP Room Connector

On an H.323 device, you dial:

  • IP Address only, then enter meeting ID on the welcome screen
  • IP Address##Meeting ID, for example: 192.168.3.142##213746932
  • MeetingID@IP Address: 2139746932@192.168.3.142  [Some Cisco/Tandberg devices]

On a SIP device, you can enter:

  • IP Address only, then enter meeting ID on the welcome screen
  • Meeting ID@IP Address, for example, 213746932@192.168.3.142

Please see H.323/SIP Room Connector Dial Strings for more dialing options, including entering the numeric password.

Joining via pairing

  1. Connect to the splash screen by dialing the IP Address only
  2. Enter the five-character pairing code (seen on the splash screen) enter the pairing code option on the Zoom website or in the Zoom application.

See Joining Via Pairing for more detailed information.

Calling Out