Troubleshooting Log for PC Follow

  1. Please download the install package from the link provided by the Support team
  2. Double-click to start installation
  3. Login to new PC client and run the same test case to duplicate the issue
  4. End the meeting
  5. Click the Open Log Folder
  6. Zip the latest log files and name it using your ticket: example ticket or
  7. Send us the zipped log or upload to Dropbox and send us the link
  8. After sending the logs, please uninstall this troubleshooting version of Zoom and re-install from here

Note: If you can't find the log, the log files are located at  

  •   Win7: C:\Users\your account\AppData\Roaming\Zoom\logs
  •   XP: C:\Documents and Settings\your account\Application Data\Zoom\logs
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