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Troubleshooting log for Outlook Plugin on Windows Follow

  1. Download the latest troubleshooting version of the Outlook Plugin provided by Support
  2. Double click the file and follow the instructions to install
  3. Open Outlook (or close and re-open) and attempt to reproduce the issue
  4. Once the issue has been reproduced, open Windows Explorer:
    • Navigate to C:\Users\ [User] \AppData\Roaming
      To see this folder, please ensure that you can see hidden folders.
    • Locate the Zoom Outlook Plugin folder
    • Right click on the folder and select Send To > Compressed (zipped) folder
    • Rename the created folder [Ticket #].zip (i.e., 55555.zip)
  5. Send the compressed (zipped) folder in response to the ticket or upload to Dropbox to send a link.