1) Download the latest troubleshooting version of the Outlook Plugin provided by Support
2) Double click the file and follow the instructions to install
3) Open Outlook (or close and re-open) and attempt to reproduce the issue
- If you do not see the plugin, please refer to How to Use the Microsoft Outlook Plugin
4) Once the issue has been reproduced, open Windows Explorer:
- Navigate to C:\Users\ [User] \AppData\Roaming
To see this folder, please ensure that you can see hidden folders.
- Locate the Zoom Outlook Plugin folder
- Right click on the folder and select Send To > Compressed (zipped) folder
- Rename the created folder [Ticket #].zip (i.e., 55555.zip)
5) Send the compressed (zipped) folder in response to the ticket or upload to Dropbox to send a link.