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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.

Affected components: Zoom Support Center

Troubleshooting log for Outlook Plugin on Windows Follow

After performing some troubleshooting, the Support team may ask you to install a special troubleshooting package of the Outlook plugin to log more information about your issue and help Zoom engineers investigate the issue. After recreating the issue, these files need to be sent to your Zoom support agent via your existing ticket. The troubleshooting version does not allow Zoom support or engineering access to your computer, but rather just gathers more information about your specific issue. 

  1. Download the latest troubleshooting version of the Outlook Plugin provided by Support. 
  2. Double click the file and follow the instructions to install.
  3. Open Outlook (or close and re-open) and attempt to reproduce the issue
    • If you do not see the plugin, please refer to the Outlook Plugin documentation.
  4. Once the issue has been reproduced, open Windows Explorer and navigate to C:\Users\ [User] \AppData\Roaming
    Note: To see this folder, please ensure that you can see hidden folders.
  5. Locate the Zoom Outlook Plugin folder.
  6. Right click on the folder and select Send To > Compressed (zipped) folder.
  7. Rename the created folder [Ticket #].zip (i.e., 55555.zip)
  8. Send the compressed (zipped) folder or upload to Dropbox/Google Drive and send us the link in your support ticket.