Important Notice: Please begin updating all your Zoom applications to version 5.0 or higher. After May 30, 2020, all Zoom applications on older versions will receive a forced upgrade when trying to join meetings as GCM Encryption will be fully enabled across the Zoom platform. Learn more on how to update your Zoom application or update now.

Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.

No Video Using Polycom HDX Series Endpoint Follow

If you are using a Polycom HDX Series video endpoint and are able to send and receive audio but are not able to send and receive video, please check the following:

Make sure Diagnostic Mode (or Basic Mode in version 3.0.2 or older) is not enabled. See page 12-2 on the Polycom HDX Systems Admin Guide
Check your network or firewall settings

If you are still not able to connect with your Polycom HDX system, please submit a Support Request with information on your device for further assistance.

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