At Zoom, we are hard at work to provide you with the best 24x7 global support experience. As part of this ongoing commitment, please review our updated Support Guidelines.

No Video Using Polycom HDX Series Endpoint Follow

If you are using a Polycom HDX Series video endpoint and are able to send and receive audio but are not able to send and receive video, please check the following:

Make sure Diagnostic Mode (or Basic Mode in version 3.0.2 or older) is not enabled. See page 12-2 on the Polycom HDX Systems Admin Guide
Check your network or firewall settings

If you are still not able to connect with your Polycom HDX system, please submit a Support Request with information on your device for further assistance.

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