At Zoom, we are hard at work to provide you with the best 24x7 global support experience during this pandemic. As part of this ongoing commitment, please review our updated Support Guidelines.

No video using Polycom HDX series endpoints Follow

If you are using a Polycom HDX Series video endpoint and are able to send and receive audio but are not able to send and receive video, please check the following:

If you are still not able to connect with your Polycom HDX system, please submit a Support Request with information on your device for further assistance.