Note: As our world comes together to slow the spread of COVID-19 pandemic, the Zoom Support Center has continued to operate 24x7 globally to support you. Please see the updated Support Guidelines during these unprecedented times.




Monthly vs. Annual Plan Follow

When you reach the Billing page, you will have the option to select a monthly or annual plan.

You are able cancel your subscription(s) at any time before the next billing cycle. If you do not cancel your subscription, it will continue to automatically renew. 

You can make other changes to your subscriptions, including changing your plan type and adjusting the number of licenses. 

Changing from monthly to annual

If you purchased your subscription online, you can change from a monthly to an annual subscription. 

  1. Sign in to the Zoom web portal.
  2. Click Account Management and select Billing.
  3. Select the Add/Edit option to the right of the subscription you wish to change.
  4. Select the Annual option and confirm the changes. 

Once confirmed, you will receive a prorated credit for your current month of service and will be billed for the new annual subscription with that prorated monthly credit applied.

Changing from annual to monthly

If you purchased your subscription online, you can change from an annual to a monthly subscription. 

  1. Sign in to the Zoom web portal.
  2. Click Account Management and select Billing.
  3. Select the Add/Edit option to the right of the subscription you wish to change.
  4. Select the Monthly option and confirm the changes. 

Once confirmed, a prorated credit for the remainder of your annual subscription will be produced and applied to your new monthly payment and your future invoices. If you would like to inquire regarding a refund, please contact Billing.