Note: We are experiencing longer wait times than normal due to increased demand. You can still view answers to frequently asked questions or contact us but wait times may be longer than expected. Thank you for your patience.

Related articles

Black Screen During Screen Sharing Follow

Overview

If you encounter a black screen during your screen share meeting, follow these steps to troubleshoot the issue.

Windows

The black screen during scree sharing could be caused by automatically switching graphic card (such as an Nvidia card).

  1. Open the Nvidia Control Panel in the Windows Control Panel.
  2. Click Manage 3D Settings.
  3. Click on Program Settings under I would like to use the following 3D settings.
  4. Under Select a program to customize add Cpthost.exe from the Zoom bin directory.
  5. Click Add.
  6. Find Cpthost.exe from the Zoom bin directory (located at C:/>Users>YOURUSERNAME>AppData>Roaming>Zoom>bin).
  7. Click Add Selected Program.
  8. Select Integrated graphics
  9. Click Apply.
  10. Try screen sharing again with Zoom.

Linux

The share screen feature requires compositing. Follow these steps to install the third-party compositor, xcompmgr.

Installing xcompmgr

Install xcompmgr using your Linux distro's package manager. If you have a graphical package manager (like Synaptics) search for xcompmgr in your package manger.

Alternatively, you can open the terminal on your Linux distro and run the relevant command:

Debian, Ubuntu, or Linux Mint

sudo apt install xcompmgr

openSUSE

zypper install xcompmgr

Fedora

dnf install xcompmgr

Arch Linux

See the Arch Linux wiki for instructions.

Configuring xcompmgr

After installing, open the terminal and run this command:

xcompmgr -c -l0 -t0 -r0 -o.00
Was this article helpful?