Troubleshooting black screen during screen sharing
If you encounter a black screen during your screen sharing in a meeting, follow these steps to troubleshoot the issue.
- If you are experiencing this issue on MacOS Big Sur, this is a known issue, that Apple is working to resolve. We recommend using a wireless connection or changing your network connection settings to TCP until the issue has been resolved.
- If you are encountering screen flickering while screen sharing, and are on a Windows device, follow troubleshooting steps for screen flicker when screen sharing.
Prerequisites for troubleshooting black screen during screen sharing
- Zoom desktop client
- Windows: 5.8.6 or higher
- Linux: 5.8.6 or higher
- NVIDIA Control Panel app
The black screen during screen sharing could be caused by a graphics card with automatic-graphics switching (such as an Nvidia card).
- In the Windows Control Panel, open Nvidia Control Panel.
- Click Manage 3D Settings.
- Click Program Settings under I would like to use the following 3D settings.
- Under Select a program to customize, add Cpthost.exe from the Zoom bin directory.
- Click Add.
- Find Cpthost.exe from the Zoom bin directory (located at C:/>Users>YOURUSERNAME>AppData>Roaming>Zoom>bin).
- Click Add Selected Program.
- Under Preferred Graphics Processor, select Integrated graphics
- Click Apply.
- Try screen sharing again with Zoom.
The share screen feature requires compositing. Follow these steps to install the third-party compositor, xcompmgr.
Install xcompmgr using your Linux distro's package manager. If you have a graphical package manager (like Synaptics), search for xcompmgr in your package manger.
Alternatively, you can open the terminal on your Linux distro and run the relevant command:
Debian, Ubuntu, or Linux Mint
sudo apt install xcompmgr
zypper install xcompmgr
dnf install xcompmgr
See the Arch Linux wiki for instructions.
After installing, open the terminal and run this command:
xcompmgr -c -l0 -t0 -r0 -o.00
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