3rd Party Audio Conference Follow

Overview

3rd party audio conference allows you to utilize your own audio conferencing tools instead of VoIP or PSTN through Zoom. Please note the following limitations with third party audio conferencing: 

  • Users must logout and login to their desktop or mobile application once the option is enabled or disabled to view the scheduling option.
  • Once selected, 3rd party audio is exclusively used for that meeting.
  • No sound is recorded during recordings.
  • No active speaker detection will occur. Please pin the speaker, spotlight the speaker, or switch to gallery view.

Note:  After November 4, 2017 enabling Zoom features uses Tiered Settings. Previously configured settings for the 3rd party audio conference feature will continue to work in the same way. Changes made by an administrator might affect meetings and webinars that use this setting.

This article covers:

Enabling 3rd Party Audio Conference

Enable 3rd Party Audio Conference on Your Account

To enable the 3rd Party Audio Conference feature for all members of your organization:

  1. Sign into the Zoom web portal as an administrator with the privilege to edit Account settings, and click Account Settings.
  2. Navigate to the 3rd Party Audio Conference option on the Telephone tab and verify that the setting is enabled. Once enabled, click the edit icon and input your 3rd party audio conferencing information and select Save.
    Enable3rdPartyAudio_Account1.png

    Enable3rdPartyAudio_Account2.png
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
  3. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Enable 3rd Party Audio Conference on a specific Group

To enable the 3rd Party Audio Conference feature for all members of a specific group: 

  1. Sign into the Zoom web portal as an administrator with the privilege to edit User groups, and click Group Management.
  2. Click the name of the group, then click the Settings tab.
  3. Navigate to the 3rd Party Audio Conference option on the Telephone tab and verify that the setting is enabled. Once enabled, click the edit icon and input your 3rd party audio conferencing information and select Save.
    Enable3rdPartyAudio_Group1.png

    Enable3rdPartyAudio_Group2.png
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change. 
    Note: If the option is grayed out,  it has been locked at the Account level, and needs to be changed at that level.
  4. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Enable 3rd Party Audio as an End-User

To enable the 3rd Party Audio feature for your own use:

  1. Sign into the Zoom web portal and click My Meeting Settings (if you are an account administrator) or Meeting Settings (if you are an account member).
  2. Navigate to the 3rd Party Audio option on the Telephone tab and verify that the setting is enabled. Once enabled, click the edit icon and input your 3rd party audio conferencing information and select Save.
    Enable3rdPartyAudio_EndUser1.png

    Enable3rdPartyAudio_EndUser2.png
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.

    Note: If the option is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator.

Scheduling a Meeting with 3rd Party Audio Conference

  1. Schedule a meeting.
  2. Enable 3rd Party Audio under Audio options.
    3rdPartyAudio_Schedule.png
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