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Enabling 3rd Party Audio Follow

Overview

Enabling 3rd Party Audio allows participants to join your meeting using the 3rd party audio conference phone number you provide instead of VoIP or PSTN through Zoom. Please note the following limitations with third party audio conferencing:

  • Users must sign out and sign in to their desktop or mobile application once the option is enabled or disabled to view the scheduling option.
  • Once selected, 3rd party audio is exclusively used for that meeting.
  • No sound is recorded during recordings.
  • No active speaker detection will occur. Please pin the speaker, spotlight the speaker, or switch to gallery view.

This article covers:

Enabling 3rd Party Audio

Account

To enable 3rd Party Audio for all users in the account:

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Account Management then Account Settings.
  3. Click the Audio Conferencing tab.
  4. Verify that 3rd Party Audio is enabled.
  5. If the setting is disabled, click the toggle to enable it. If a verification dialog appears, click Enable to verify the change.
  6. Click the pencil icon .
  7. In the Enter your own audio conference information field, enter your conference phone number, then click Save.
  8. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon , and then click Lock to confirm the setting.

Group

Note: If you signed up for a new Zoom account after August 21, 2021; or the New Admin Experience is enabled on your account, the Group Management page has been renamed to Groups.

To enable 3rd Party Audio for a group of users:

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click User Management then Group Management.
  3. Click the applicable group name from the list.
  4. Click the Audio Conferencing tab.
  5. Verify that 3rd Party Audio is enabled.
  6. If the setting is disabled, click the toggle to enable it. If a verification dialog appears, click Enable to verify the change.
    Note: If the option is grayed out, it has been locked at the account level and needs to be changed at that level.
  7. Click the pencil icon .
  8. In the Enter your own audio conference information field, enter your conference phone number, then click Save.
  9. (Optional) If you want to make this setting mandatory for all users in the group, click the lock icon , and then click Lock to confirm the setting.

User

To enable 3rd Party Audio for your own use:

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. Click the Audio Conferencing tab.
  4. Verify that 3rd Party Audio is enabled.
  5. If the setting is disabled, click the toggle to enable it. If a verification dialog appears, click Enable to verify the change.
    Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.
  6. Click the pencil icon .
  7. In the Enter your own audio conference information field, enter your conference phone number, then click Save.

Scheduling a meeting with 3rd-party audio conference

  1. Schedule a meeting.
  2. In the Audio section, select 3rd Party Audio.
    Your meeting invitation will contain your 3rd party conference phone number for participants to join with.