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Enabling 3rd Party Audio Follow

Overview

Enabling 3rd Party Audio will allow participants to join your meeting using the 3rd party audio conference phone number you provide instead of VoIP or PSTN through Zoom. Please note the following limitations with third party audio conferencing:

  • Users must logout and login to their desktop or mobile application once the option is enabled or disabled to view the scheduling option.
  • Once selected, 3rd party audio is exclusively used for that meeting.
  • No sound is recorded during recordings.
  • No active speaker detection will occur. Please pin the speaker, spotlight the speaker, or switch to gallery view.

This article covers:

Enabling 3rd-party audio conference

Account

Enabling this feature at the account level, will be applied to all members of the account. This can be changed by the owner or admins with the privileges to edit account settings. Settings that had been previously changed for groups or users will be kept as is.

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Account Management then Account Settings.
  3. Click on the Telephone tab.
  4. To enable 3rd Party Audio, click the toggle. In the Enable "3rd Party Audio" pop-up window, click Enable.
    Note: Settings that had been previously changed for groups or users will be kept as is.
  5. In the Enter your own audio conference information box, type in your conference phone number, then click Save.
  6. (Optional) If you want to make this setting mandatory for all members of the entire account, click the lock icon  and in the Lock "3rd Party Audio" pop-up window, click Lock.

Group

Enabling this feature at the group level, will be applied to all members of the group. This can be changed by the owner or admins with the privileges to edit group settings. Settings that had been previously changed for groups members will be kept as is.

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click User Management then Group Management.
  3. Click on the name of the desired group.
  4. Click on the Telephone tab.
  5. To enable 3rd Party Audio, click the toggle. In the Enable "3rd Party Audio" pop-up window, click Enable.
    Note: Settings that had been previously changed for groups members will be kept as is.
  6. In the Enter your own audio conference information box, type in your conference phone number, then click Save.
  7. (Optional) If you want to make this setting mandatory for all members of this group, click the lock icon  and in the Lock "3rd Party Audio" pop-up window, click Lock.

User

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings.
  3. Click on the Telephone tab.
  4. To enable 3rd Party Audio, click the toggle. 
  5. In the Enter your own audio conference information box, type in your conference phone number, then click Save.
    Note: If 3rd Party Audio is disabled and greyed out , contact your account administrator.

Scheduling a meeting with 3rd-party audio conference

  1. Schedule a meeting or edit your Personal meeting ID.
  2. Under Audio, select 3rd Party Audio.
    Note: Your meeting invitation will contain your 3rd party conference phone number for participants to join with.