At Zoom, we are hard at work to provide you with the best 24x7 global support experience during this pandemic. As part of this ongoing commitment, please review our updated Support Guidelines.



Finding crash logs on macOS Follow

Zoom Support may need to get your crash logs from your Mac computer to further troubleshoot a particular issue. 

  1. Find and click on the Spotlight search icon the Spotlight key in the top-right corner of your desktop ,
  2. Type Console and then press enter.
  3. Select User Diagnostic Reports and find the latest zoom.us report
  4. Send us the crash report or upload to Dropbox/Google Drive and send us the link in your support ticket.