Accessing meeting and phone statistics

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Meeting statistics allow you to view various diagnostic information during a meeting. This allows you to gauge whether you are experiencing a network, audio, or video issue during your meeting.

If you have a Zoom Phone license, you can also view diagnostic information during a phone call. 

If you have the VDI Client, you can view VDI statistics which allow you to view diagnostic information during a meeting.

This article covers: 

Prerequisites for accessing meeting and phone statistics in the Zoom desktop client   

  • Zoom desktop client
    • Windows: 5.8.6 or higher
    • macOS: 5.8.6 or higher
  • Zoom Phone license
  • Licensed user to use the audio plan subscription numbers
  • Business, Education, or Enterprise plan to purchase Pay-As-You-Go Audio

How to access meeting and phone statistics in the Zoom desktop client

Access Statistics using meeting controls

While you're in a Zoom meeting on the desktop client, you can view meeting diagnostic information.

  1. Sign in to the Zoom desktop client.
  2. Start or join a meeting.
  3. In the meeting controls, click the upward arrow next to Start Video / Stop Video
  4. Click Video Settings.
  5. Click Statistics statistics-button.png.

Access statistics from the main desktop client window

  1. Sign in to the Zoom desktop client.
  2. Click your profile picture then click Settings settings-button__1_.png.
  3. Click Statistics statistics-button.png

Available statistics during a meeting

After you access Statistics for meeting and phone, you can view the diagnostic information in the following tabs:

Overall

Note: See our system requirements for recommended specifications.

  • CPU: The computer's CPU clock speed and the number of cores. The bars display the utilization of Zoom on the computer's processor compared to the overall CPU utilization.
  • Memory: The total amount of memory available on your computer. The bars display the amount of memory being used by Zoom compared to the overall amount used.
  • Bandwidth: Displays the current amount of data being transmitted by Zoom. Visit Speedtest to check your current bandwidth. Generally, we recommend 1.2Mbps upload/download for HD video.
  • Network Type: Displays whether you're using a wired or wireless connection.
  • Proxy: Indicates whether you're using a proxy server. If you're experiencing issues connecting to Zoom through a proxy server, your account owner or admin should change proxy server settings.
  • Connection Type: The data protocol type the participant is or was using.
  • Data Center: The Zoom Data Center that the participant connected to for the meeting.
  • My Encryption Algorithm: Communication between all meeting participants
    in a given meeting is encrypted using cryptographic keys known only to the devices of those participants.
  • Version: Displays the Zoom desktop client version number that you are currently using.

Audio, Video, and Screen Sharing

  • Frequency (only applies to audio): The audio frequency sample rate being sent and received. Typically a sample rate in the range of 16 to 48kHz is acceptable. A higher frequency means better audio quality.
  • Latency: The delay between a packet being sent and received. Typically, a latency of 150ms or less is recommended. Higher latency values will result in noticeable delays between video and audio. For example, the time between you speaking and the other user receiving the audio on their end.
  • Jitter: The variation in the time between packets arriving, caused by network congestion, timing drift, or route changes. Typically, a jitter of 40ms or less is recommended.
  • Packet Loss - Avg(Max): The amount of data that fails to reach the final destination. Typically, a packet loss of 2% or less is recommended.
  • Resolution (only applies to video): The number of pixels in each dimension that can be displayed by your video camera. Higher resolution usually means higher quality. A resolution of 1280 x 720 pixels is recommended. See our list of suggested HD cameras.
  • Frames Per Second (only applies to video): The rate at which your video camera can produce unique images or frames. Zoom supports a frame rate of up to 30fps. Typically, a frame rate close to 30fps is recommended. See our list of suggested HD cameras.

Note: When sharing a screen, the Receive column is blank. When viewing a shared screen, the Send column is blank.

Available statistics during a phone call

If you have a Zoom Phone license, you can also view diagnostic information in the Phone tab during a Zoom Phone call.

Note: If you added a call or merged the call to a three-way call, you will see two sets of statistics for each call participant.

Phone

  • Register ID: You may be asked to pass this register ID to Zoom for troubleshooting network connectivity issues to the Zoom Phone server. Hover over the ID and click the Copy button.
  • Register Server IP/Port: The Zoom Phone server IP address that the user is connected to.
  • Network Switch: If applicable, the network switch the user is connected to.
  • Local Network Interface: The local network device the user is using to connect to the Zoom Phone service; for example, an internal network card.
  • Peer Number: The phone number of the other party in the call.
  • Local IP and Port: Your local IP address and port. If you're experiencing issues with your phone, your admin should change network settings for Zoom Phone.
  • Remote IP and Port: The remote IP and port associated with the phone call.
  • Network Delay: The delay between the packet being sent and received. Typically, a latency of 150ms or less is recommended. Higher latency values will result in noticeable delays between call participants. For example, call participants might frequently talk over each other because of the delay of audio being sent and received.
  • Packet: The packets per second (PPS) represents the number of packets that need to be transmitted every second in order to deliver the codec bit rate. Typically a PPS of around 50 is normal.
  • Frequency: The audio frequency sample rate being sent and received. Typically a sample rate in the range of 16 to 48kHz is acceptable. A higher frequency means better audio quality.
  • Packet Loss - Avg(Max): The amount of data that fails to reach the final destination. Typically, a packet loss of 2% or less is recommended.
  • Jitter: The variation in the time between packets arriving, caused by network congestion, timing drift, or route changes. Typically, a jitter of 40ms or less is recommended.
  • Bandwidth: Displays the current amount of data being transmitted by Zoom. Visit Speedtest to check your current bandwidth. Generally, we recommend 60–100kbps for high-quality voice.
  • Codec: The audio being used by Zoom Phone. Usually, you'll see Opus, an audio codec that ensures high-quality audio.

Available statistics for VDI

For more information, please visit this Support article on the available VDI statistics in the Zoom desktop client.

How to identify quality issues

There are three types of warning markers to help you identify quality issues:

  • Orange indicates that there may be some quality issues.
  • Red indicates that there are likely quality issues.
  • A red exclamation mark (!) indicates there is a quality issue with a tab you're not currently viewing.

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