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Meeting and phone statistics Follow

Overview

Meeting statistics allow you to view various diagnostic information during a meeting. This allow you to gauge whether you are experiencing a network, audio, or video issue during your meeting.

If you have a Zoom Phone license, you can also view diagnostic information during a phone call.

This article covers:

Prerequisites

  • Zoom Desktop Client

Accessing meeting and phone statistics in the Zoom Desktop Client

While you're in a Zoom meeting using the desktop client, you can view meeting diagnostic information.

Accessing statistics using meeting controls

  1. While in a meeting, click the upward arrow next to Start Video / Stop Video in the meeting controls.
  2. Click Video Settings.
     
  3. Select Statistics.

Accessing statistics from the main desktop client window

  1. Sign in to the Zoom Desktop Client.
  2. Click your profile picture then click Settings.
  3. Select Statistics.

Available statistics during a meeting

You can view the following diagnostic information in these tabs:

Overall

Note: See our system requirements for recommended specifications.

  • CPU: The computer's CPU clock speed and number of cores. The bars display the utilization of Zoom on the computer's processor compared to the overall CPU utilization.
  • Memory: The total amount of memory available on your computer. The bars display the amount of memory being used by Zoom compared to the overall amount used.
  • Bandwidth: Displays the current amount of data being transmitted by Zoom. Visit Speedtest to check your current bandwidth. Generally, we recommend 1.2Mbps upload/download for HD video.
  • Network Type: Displays whether you're using a wired or wireless connection.
  • Proxy: Indicates whether you're using a proxy server. If you're experiencing issues connecting to Zoom through a proxy server, your account owner or admin should change proxy server settings.

Audio, Video, and Screen Sharing

  • Frequency (only applies to audio): The audio frequency sample rate being sent and received. Typically a sample rate in the range of 16 to 48kHz is acceptable. A higher frequency means better audio quality.
  • Latency: The delay between packet being sent and received. Typically, a latency of 150ms or less is recommended. Higher latency values will result in noticeable delays between video and audio. For example, the time between you speaking and the other user receiving the audio on their end.
  • Jitter: The variation in the time between packets arriving, caused by network congestion, timing drift, or route changes. Typically, a jitter of 40ms or less is recommended.
  • Packet Loss - Avg(Max): The amount of data that fails to reach the final destination. Typically, a packet loss of 2% or less is recommended.
  • Resolution (only applies to video): The number of pixels in each dimension that can be displayed by your video camera. Higher resolution usually means higher quality. A resolutions of 1280 x 720 pixels is recommended. See our list of suggested HD cameras.
  • Frames Per Second (only applies to video): The rate at which your video camera can produce unique images, or frames. Zoom supports a frame rate of up to 30fps. Typically, a frame rate close to 30fps is recommended. See our list of suggested HD cameras.

Note: When sharing a screen, the Receive column is blank. When viewing a shared screen, the Send column is blank.

Available statistics during a phone call

If you have a Zoom Phone license, you can also view diagnostic information in the Phone tab during a Zoom Phone call:

Note: If you added a call or merged the call to a three-way call, you will see two sets of statistics for each call participant.

  • Peer Number: The phone number of the other party in the call.
  • Local IP and Port: Your local IP address and port. If you're experiencing issues with your phone, your admin should change network settings for Zoom Phone.
  • Network Delay: The delay between packet being sent and received. Typically, a latency of 150ms or less is recommended. Higher latency values will result in noticeable delays between call participants. For example, call participants might frequently talk over each other because of the delay of audio being sent and received.
  • Packet: The packets per second (PPS) represents the number of packets that need to be transmitted every second in order to deliver the codec bit rate. Typically a PPS of around 50 is normal.
  • Frequency: The audio frequency sample rate being sent and received. Typically a sample rate in the range of 16 to 48kHz is acceptable. A higher frequency means better audio quality.
  • Packet Loss - Avg(Max): The amount of data that fails to reach the final destination. Typically, a packet loss of 2% or less is recommended.
  • Jitter: The variation in the time between packets arriving, caused by network congestion, timing drift, or route changes. Typically, a jitter of 40ms or less is recommended.
  • Bandwidth: Displays the current amount of data being transmitted by Zoom. Visit Speedtest to check your current bandwidth. Generally, we recommend 60–100kbps for high quality voice.
  • Codec: The audio being used by Zoom Phone. Usually, you'll see Opus, an audio codec that ensures high-quality audio.

Identifying quality issues

There are three types of warning markers to help you identify quality issues:

  • Orange indicates that there may be some quality issues.
  • Red indicates that there are likely quality issues.
  • A red exclamation mark (!) indicates there is a quality issue with a tab you're not currently viewing.