My Video/Camera Isn't Working Follow

If your camera is not showing up in the options list in Settings (see How do I test my video?) or it is selected and not showing any video, please follow the steps below to troubleshoot:

  1. Make sure that all other programs that utilize the camera are not using the camera or are closed.
  2. Reboot your computer to ensure that the camera is not being used by another application.
  3. Visit your device's support and downloads page to update the camera driver (see links below)
  1. Make sure that all other programs that utilize the camera are not using the camera or are closed.
  2. Reboot your computer to ensure that the camera is not being used by another application.
  1. Make sure that all other programs that utilize the camera are not using the camera or are closed.
  2. Reboot your computer to ensure that the camera is not being used by another application.
  1. Please ensure that you have connected your video by selecting "Video" once in a Zoom meeting
  2. Please ensure that no other applications are using the camera at the same time. You can do this by holding the "Home" button and then swiping right to close the application.
  3. Please ensure that you have allowed Zoom to have the privilege to access your camera under "Settings>>Application Manager>>Zoom".  If this has not been set, please reinstall as shown in step 4.
  4. Please uninstall Zoom from the Application Manager and reinstall from the Play Store.
  5. Please restart your Android device.
  1. If your camera is off, please select "Video" and ensure you have your camera selected


  2. Please ensure that no other applications, such as "Camera" are not currently using your camera. You can check which applications are currently running by double tapping the "Home" button . To close the application, please swipe up.


  3. Please select "Settings">>"Zoom" and ensure that Zoom has access to your camera.


  4. Please restart your iOS device.
  5. Please reinstall Zoom from the App Store

Should you still have issues after following these troubleshooting tips, please try downloading the latest version of Zoom from here or Submit A Request to our Support team.

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