My Video/Camera Isn't Working Follow

Overview

If your camera is not showing up in the Zoom Settings or it is selected and not showing any video, these tips can help you troubleshoot why it is not working. 

Prerequisites

  • Zoom desktop client
  • Zoom mobile app

If you have not already, test your video to confirm that the correct camera is selected and adjust your video settings. Learn how to test your video.

 

Troubleshooting Tips for PC

  1. Make sure that all other programs that utilize the camera are not using the camera or are closed.
  2. Restart your computer.
  3. Uninstall the Zoom client and reinstall the latest version from our Download Center
  4. Visit your device's support and downloads page to update the camera driver:

Troubleshooting Tips for Mac

  1. Make sure that all other programs that utilize the camera, such as Photo Booth and Facetime, are closed. 
  2. Restart your computer.
  3. If the camera still does not work in Zoom after restarting, check if the camera works in a Mac app, such as Photo Booth or Facetime.
    • If it works elsewhere, uninstall the Zoom client and reinstall the latest version from our Download Center
    • If it does not work in any application, contact Apple support

Troubleshooting Tips for Linux

  1. Make sure that all other programs that utilize the camera are not using the camera or are closed.
  2. Restart your computer.
  3. If it does not work after restarting, uninstall the Zoom client and reinstall the latest version from our Download Center

Troubleshooting Tips for Android devices

  • Attempt to start your video by tapping Video
    Screenshot_2017-12-26-09-55-21.png
  • Switch between the front camera and the back camera by tapping Switch Camera.
    Screenshot_2017-12-26-09-56-02.png
  • Check if any other applications are already using the camera.
    • Open recent applications. How to open this varies by devices. On some devices, you can hold down the home button and some have a recent applications key. 
    • Swipe right to close any applications that are using the camera.
      android-closeapps.gif
  • Check that Zoom has permissions for the camera.
    • Open the device Settings.
    • Tap Applications.
    • Tap Application Manager.
    • Tap Zoom.
    • If it does not list access to take pictures and videos, uninstall and reinstall the app as shown below. 
      android-camerapermissions.gif
  • Uninstall and reinstall the Zoom app.
    1. Open your device Settings.
    2. Tap Applications.
    3. Tap Application Manager.
    4. Tap Zoom.
    5. Tap Uninstall.
    6. Confirm Uninstall.
      android-uninstallsmall.gif
    7. Open the Play Store.
    8. Search for Zoom Cloud Meetings.
    9. Tap Install.
      android-installsmall.gif
  • Restart your Android device.

Troubleshooting Tips for iOS devices

  • Attempt to start your video by tapping Start Video
    IMG_5556_2.PNG
  • Tap the camera icon at the top of your screen to switch between the front and back cameras.
    IMG_5593.PNG
  • Ensure no other apps are using the camera. 
    • Double tap the home button to view all open apps.
    • Swipe up on any apps that may be using the camera.
      ios-closeapps.gif
  • Confirm that Zoom has camera access.
    • Open your iOS Settings.
    • Tap Privacy.
      IMG_1930.JPG
    • Tap Camera.
      IMG_1931.JPG
    • Toggle Zoom access to on (green). 
      ios-cameraaccess.gif
  • Restart your iOS device.
  • Delete the Zoom app and reinstall it from the App Store
    • Hold down on the Zoom app icon until it starts to move and an X appears.
    • Tap the X
    • Confirm that you want to delete the app by tapping Delete.
      ios-delete.gif
    • Open the App store. 
    • Search for Zoom.
    • Tap the cloud next to ZOOM Cloud Meetings to download it.
      ios-install.gif
    • Once it's finished downloading, Zoom will appear in your apps.
      IMG_1932.JPG
  • Confirm that the camera is working in other iOS apps, such as the Camera app. 

If you continue to have issues with your camera, download the latest version of Zoom from our Download Center or contact Zoom support for assistance. 

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