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Associated domains Follow

Overview

Associated Domains uses your organization’s email address domain (such as @zoom.us) to add or auto-create users whose email addresses match that domain. Once your associated domain has been verified, you can enable a setting to prompt all new and existing users with the specified domain to join your account when they sign in to Zoom. Adding an associated domain also allows you to force SSO login methods as well.

This article covers:

Prerequisites

  • A Zoom Business, Enterprise, or Education account
  • Account owner or admin to add and manage domains
  • A custom domain (domains such as @gmail.com or @outlook.com cannot be used), owned by your organization. 

Adding a custom domain to your account

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Account Management, then Account Profile.
  3. In the Associated Domains section, click Add.
  4. In the Add Associated Domains dialog, type the name of one or more domains, then click Add.
  5. On the Account Profile page, click Verify Domain next to the domain name you just added.
  6. Choose one of the verification methods from the Verify your domain dialog, then click Next:
  7. Follow the instructions on the next page that displays.
    This page is different for each of the verification methods.
    Note: The values displayed in the screens below are examples, and the actual values that you download or paste will be different:

    • Add TXT Record to your domain
    • Upload an HTML file to your domain
    • Add a <meta> tag to your domain’s homepage
  8. Click The checkbox that states that you have added or uploaded the appropriate information, then click Verify Domain .

The Verifying… message displays next to the domain, indicating that verification is in process. This message remains there until the domain is actually verified, at which point the domain shows the message Verified . Depending on the method, verification might take an hour or it could take several days.



If the verification does not occur in the expected timeframe, you can click View Verification Details. This shows the verification steps for your verification method, allowing you to retry the steps, in case they were not completed correctly.

Managing associated domains and accounts

Once you've added and verified your domain, you can choose to manage accounts at the same domain and allow users with the same domain to consolidate into your account. By enabling the setting Manage accounts with the same domain, any users who attempt to create a Zoom account with an email address at this domain will be prompted to use a different email address. Users who have existing Zoom accounts at this domain will be required to change their email address. If you check the option Allow users with the same domain to consolidate into this account, new users will be allowed to join your Zoom account or change their email address. Existing Zoom accounts will be given the option to either change their email address or join your Zoom account.

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Account Management, then Account Profile.
  3. In the Associated Domains section, you can view the domains associated with your account and check the options you would like to enable.
  4. Click Save.

    The User Summary will be displayed. 
  5. (Optional) If any existing Zoom accounts exist with this domain, you can click Send an Email to notify these accounts of the domain changes.

Viewing existing associated domains

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Account Management, then Account Profile.
  3. In the Associated Domains section, you can view the domains associated with your account and their verification status.

    • If they are verified, you can click View Users Summary to see how many matching users are in your account and how many are not on your account.
        
    • If they are not verified, you can verify or delete the domain. 

Note: If the Associated Domain is a verified domain, you will need to contact Zoom Technical Support to have it removed.