Canceling your subscription

You can cancel your Zoom subscription or add-ons at any time. Cancellations become effective as of your next renewal date, and your services will continue until the end of your current subscription term.

Notes:

• All plans purchased online auto-renew. You can find your NEXT INVOICE DATE on your current plans page. You can cancel any time prior to your next renewal date. If you do not cancel prior to your renewal date but are eligible for a refund, please review the section on refunds.
• If you have purchased a subscription via a direct sales quote, all changes requested will take place at the end of the subscription term that is indicated on the quote. If you have any questions, you can email your dedicated Account Executive or renewals@zoom.us.
• If you are a member of your account and do not have access to the Billing page, please contact your account owner.
• If you have a basic (free) account, you can only delete your account as you don’t have a subscription.

This article covers:

• How to cancel a Pro (paid) subscription
  • Resubscribe or reactivate your subscription
  • Refunds for paid plans
• How to cancel an Add-On (paid) subscription

How to cancel a Pro (paid) subscription

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Account Management, then click Billing.
3. Under the Current Plans tab, find the plan you want to cancel and click Cancel Plan to stop your subscription's automatic renewal.
   Note: Please beware that canceling your subscription will go into effect on your next billing date.
4. In the dialog window, click Confirm Your Cancellation, to confirm.
   You’ll receive an email confirming the change.

Note: If it says Contact Sales instead of Cancel Subscription, you will need to contact our sales team or your Account Executive to have the plan canceled.

By canceling your paid subscription, you will lose access to your cloud recordings. These cloud recordings will be permanently deleted 30 days after cancellation. To access them, you must subscribe to a plan with clouding recordings within the 30-day time period.

Resubscribe or reactivate your subscription

Once you cancel your plan, you can undo that cancellation request any time before your renewal date. Follow these instructions to reactivate your plan.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Account Management, then click Billing.
3. Under the Current Plans tab, find the plan you want to reactivate, then click Reactivate Plan.
4. In the dialog window, make sure to read the terms of your subscription, then click Proceed & Activate, then follow the steps for payment.

Refunds for paid plans

If your account is eligible for a refund, a refund can be requested when canceling your plan through the web portal:

1. Sign in to the Zoom web portal.
2. Click Account Management, then click Billing.
3. Under the Current Plans tab, find the plan you want to cancel and click Cancel Plan to stop your subscription's automatic renewal.
4. If your account is eligible for a refund, click Dispute Charges. In the next window, you will be notified of the amount you will be refunded.
5. To agree to the terms of the refund and cancel your subscription, click Cancel and Refund.

Note: To be eligible for a refund, the request must be submitted within 30 days of the renewal and only a prorated refund will be given.

How to cancel an Add-On (paid) subscription

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Account Management, then click Billing.
3. On the Current Plans tab, click Cancel Plan next to the add-on you would like to stop auto-renewal for.
   Note: Your subscription will remain active for the remainder of your subscription term.
4. In the dialog window, make sure to read the canceling note, then confirm your cancellation.
   You’ll receive an email confirming the change.