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How do I cancel my subscription? Follow

Overview

You can cancel your Zoom subscription or add-ons at anytime.

This article covers:

To learn how to terminate a basic (free) account, see How to terminate my Basic (free) account?

Cancel a Pro (paid) subscription

  1. Sign in to the Zoom web portal.
  2. Click Account Management, then click Billing.
  3. On the Current Plans tab, click Cancel Subscription to stop your subscription's automatic renewal.
  4. Confirm your request by selecting Cancel Subscription.
  5. Choose why you would no longer like to renew your subscription.
  6. Once complete, click Submit.
  7. Your plan status will now be updated to Canceled. You will still have use of your paid plan for the rest of the billing period. If you would no longer like to have the plan cancelled, you will be able to reactivate your plan by selecting Reactivate Plan on the My Subscriptions page.

Note: If instead of seeing Cancel Subscription, it says Contact Sales, you will need to contact our sales group to have the plan cancelled. 

 

Canceling an Add-On (paid) subscription

  1. Sign in to the Zoom web portal.
  2. Click Account ManagementBilling.
  3. On the Current Plans tab, click Cancel Subscription next to the add-on you would like to stop auto-renewal for. Your subscription will remain active for the remainder of the billing period you have already paid for.