At Zoom, we are hard at work to provide you with the best 24x7 global support experience during this pandemic. As part of this ongoing commitment, please review our updated Support Guidelines.

Canceling your subscription Follow

Overview

You can cancel your Zoom subscription or add-ons at anytime.

Note: If you have purchased a subscription via a direct sales quote, all changes requested will take place at the end of the subscription term that is indicated on the quote. If you have any questions, you can email your dedicated Account Executive or renewals@zoom.us.

This article covers:

If you have a basic (free) account, you can terminate your account.

Cancel a Pro (paid) subscription

  1. Sign in to the Zoom web portal.
  2. Click Account Management, then click Billing.
  3. Under the Current Plans tab, find the plan you want to cancel and click Cancel Subscription to stop your subscription's automatic renewal.
  4. Confirm your request by selecting Cancel Subscription.
  5. Choose why you would no longer like to renew your subscription.
  6. Once complete, click Submit.
    Your plan status will now be updated to Canceled. You will still have use of your paid plan for the remainder of your subscription term.
  7. (Optional) If you would no longer like to have the plan canceled, you will be able to reactivate your plan by selecting Reactivate Plan on the Current Plans page.

Note: If it says Contact Sales instead of Cancel Subscription, you will need to contact our sales team or your Account Executive to have the plan canceled. 

 

Canceling an Add-On (paid) subscription

  1. Sign in to the Zoom web portal.
  2. Click Account Management, then click Billing.
  3. On the Current Plans tab, click Cancel Subscription next to the add-on you would like to stop auto-renewal for. Your subscription will remain active for the remainder of your subscription term.