Canceling your subscription Follow

Overview

You can cancel your Zoom subscription or add-ons at anytime. 

Note:

  • If you have purchased a subscription via a direct sales quote, all changes requested will take place at the end of the subscription term that is indicated on the quote. If you have any questions, you can email your dedicated Account Executive or renewals@zoom.us.
  • If you are a member on your account and do not have access to the Billing page, please contact your account owner

For more information regarding Zoom’s cancellation policies, see Zoom’s terms of service.

This article covers:

If you have a basic (free) account, you can terminate your account.

Cancel a Pro (paid) subscription

  1. Sign in to the Zoom web portal.
  2. Click Account Management, then click Billing.
  3. Under the Current Plans tab, find the plan you want to cancel and click Cancel Subscription to stop your subscription's automatic renewal.
  4. Confirm your request by selecting Cancel Subscription.
  5. Choose why you would no longer like to renew your subscription.
  6. Once complete, click Submit.
    Your plan status will now be updated to Canceled. You will still have use of your paid plan for the remainder of your subscription term.
  7. (Optional) If you would no longer like to have the plan canceled, you will be able to reactivate your plan by selecting Reactivate Plan on the Current Plans page.

Note: If it says Contact Sales instead of Cancel Subscription, you will need to contact our sales team or your Account Executive to have the plan canceled. 

Refunds for paid plans

If your account is eligible for a refund, a refund can be requested when canceling your plan through the web portal:

  1. Sign in to the Zoom web portal.
  2. Click Account Management, then click Billing.
  3. Under the Current Plans tab, find the plan you want to cancel and click Cancel Subscription to stop your subscription's automatic renewal.
  4. If your account is eligible for a refund, click Need Help. In the next window, you will be notified of the amount you will be refunded. 
  5. To agree to the terms of the refund and cancel your subscription, click Cancel and Refund.

Note: To be eligible for a refund, an account must not have any usage since the last time the account was billed. 

Canceling an Add-On (paid) subscription

  1. Sign in to the Zoom web portal.
  2. Click Account Management, then click Billing.
  3. On the Current Plans tab, click Cancel Subscription next to the add-on you would like to stop auto-renewal for. Your subscription will remain active for the remainder of your subscription term.