How Do I Cancel My Subscription? Follow

Overview

You can cancel your Zoom subscription or add-ons at anytime.

This article covers:

To learn how to terminate a basic (free) account, see How to terminate my Basic (free) account?

Canceling a Pro (paid) subscription

  1. Login to the Zoom web portal and navigate to Billing.
  2. On the Current Plans tab, click Cancel Subscription to stop your subscription's automatic renewal.

  3. Confirm your request by selecting Cancel Subscription.

  4. Choose why you would no longer like to renew your subscription.
  5. Once complete, click Submit.

 
Your plan status will now be updated to Canceled.  If you would no longer like to cancel, you will be able to reactivate your plan by selecting Reactivate Plan.

Note: Your account will still be active with a basic (free) Zoom license. 

Canceling an Add-On (paid) subscription

  1. Login to the Zoom web portal and navigate to Billing.
  2. On the Current Plans tab, click Cancel Subscription next to the add-on you would like to stop auto renewal for. Your subscription will remain active for the remainder of time you have already paid for.

 

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