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Zoom Support Maintenance: 9/18/2021

Date and time: 9/18/2021 at 1PM PST for 10 hrs 30 min

We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to for available contact options.

Affected components: Zoom Support Center

Using in-meeting chat Follow


The in-meeting chat allows you to send chat messages to other users within a meeting or a private message to an individual user, As the host, you can choose who the participants can chat with or to disable chat entirely.

In-meeting chat can be saved manually or automatically to your desktop computer, as well as automatically with a cloud recording. The Auto Saving Chats setting will automatically save your in-meeting chats locally on your computer for meetings you host, or you can manually save your chat transcript. If recording to the cloud, a transcript of public chat messages can also be saved on the cloud. 

Note: Private messages between participants are not viewable by the host.


Accessing in-meeting chat

Video only or while viewing a screen share

  1. While in a meeting, click Chat in the meeting controls.
  2. Click on the drop down next to To: to change who you are sending this message to.
  3. Type your message into the chat window. 
  4. (Optional) Click Emoji to open the emoji panel. Search for a specific emoji or scroll through the list. You can also provide the standard emoji code and Zoom will automatically convert it to the corresponding modern emoji, such as :) or :smile: converts to 🙂. 
  5. (Optional) Click File to send a file in chat, if enabled by the host. 
  6. Press Enter to send your message.

When new chat messages are sent to you or everyone, a preview of the message will appear and Chat will flash orange in your host controls.

Accessing chat while screen sharing

  1. While screen sharing, click More in the meeting controls. Choose Chat.
  2. A floating chat window will appear.

If you receive new chat messages while screen sharing, the More button will flash orange to indicate the incoming message. You can click on More, then Chat to open the window.

Changing in-meeting chat settings

If you're the meeting host, you can change the in-meeting chat settings.

  1. While in a meeting, click Chat in the meeting controls.
  2. Click the ellipses icon to display in-meeting chat settings.
  3. You can access the following options:
    • Save chat: Save all chat messages in a TXT file. Saved to the same location as local recording files. 
    • Allow attendees to chat with: Control who participants can chat with.
      • No one: Disables in-meeting chat.
      • Host only: Only the host can send messages to everyone. Participants can still send private messages to the host.
      • Everyone publicly: Participants can only send public messages. Public messages are visible to all participants. Participants can still send private messages to the host.
      • Everyone publicly and privately: Participants can send public or private messages. Public messages are visible to all participants. Private messages are sent to a specific participant. 

Accessing in-meeting chat

  1. While in a meeting, tap the screen to make the controls appear.
  2. Tap More, and then tap Chat .
  3. (Optional) If you want to change who it is being sent to, tap the arrow next to Send to: and choose a different participant.
  4. You can type your chat message and click Send

Incoming chats will be displayed at the bottom of your screen and you can click on More then Chat to view them.