At Zoom, we are hard at work to provide you with the best 24x7 global support experience during this pandemic. As part of this ongoing commitment, please review our updated Support Guidelines.

Firewall Configuration for Zoom Rooms Follow

If your Zoom Rooms iPad controller and Zoom Rooms are on the same WiFi network but are still unable to connect with each other upon logging in, please check the following on your WiFi router or firewall:

Protocol: TCP Port: 9090

ZR Controller to ZR

Protocol: TCP Port: 443

ZR Controller or Scheduler to Cloud

Protocol: UDP

Port: 3478, 3479, 8801 ZR to Cloud
Protocol: TCP Port: 8801, 8802, 443 ZR to Cloud
Protocol: TCP Port: 8888 Client to ZR (Direct Share)
Protocol: UDP Port: 8889

Client to ZR (Direct Share)

If your Zoom Rooms iPad controller reports that it is unable to connect to the address on Zoom Rooms, it is likely related to proxy settings. You can perform one of the following: 

  • Enter the correct proxy settings on the Zoom Rooms PC/ Mac
  • Configure the proxy server to bypass the Zoom Rooms PC/Mac
  • Check other firewall, web filter, proxy server on the desktop or network

If your Cisco/Meraki WiFi router does not permit "hairpinning" to allow the Zoom Rooms iPad controller to access Zoom Rooms, please see the Meraki documentation to disable Client Isolation.