Getting Started with Question & Answer Follow

Overview

The Question & Answer (Q&A) feature for webinars allows attendees to ask questions during the webinar and for the panelists, co-hosts and host to answer their questions.

With the public Q&A feature, attendees can answer each other's questions and if enabled, they may also upvote each others questions.

The following goes over the typical process of how the Q&A works, ranging from the questions the attendee can ask to the types of answers the host can give.

This article covers:

Prerequisites

  • Webinar license

Instructions

Enabling or Disabling Q&A

  1. Login to your Zoom account and navigate to My Webinars.
  2. Choose to edit an existing webinar or schedule a new webinar. 
  3. Under Webinar Options, check Q&A.  
    Screen_Shot_2018-07-25_at_11.26.30_PM.png
  4. Click Schedule.

Editing Q&A Options

  1. Login to your Zoom account and navigate to My Webinars.
  2. Click the Topic of your webinar.
    Screen_Shot_2018-07-25_at_11.29.52_PM.png
  3. Scroll to the bottom of the page and click the Q&A tab. Screen_Shot_2018-07-25_at_11.30.02_PM.png
  4. Click Edit.Screen_Shot_2018-07-25_at_11.37.03_PM.png
    • Allow anonymous Q&A: Check this option to allow participants to send questions without providing their name to the host, co-host, and panelists. 
    • Allow attendees to view: Check either if you want attendees to be able to view answered questions only or view all questions.                         Note:  If you choose for attendees to view all questions, you can then choose if you want attendees to be able to upvote questions and/or comment on questions.
  5. Click Save.

Managing Q&A during a Webinar

Answering Questions

  1. As the host, co-host, or panelist, click Q&A in the webinar controls.
    windows-hostcontrols.png
  2. Find the question you would like to answer.
    windows-questions.png
    • Click Answer Live to answer the question out loud during the webinar.
    • Click Type Answer to type out your answer for the attendee.
      Type your answer and click Send.
      (Optional): Check Answer Privately before clicking send, if you would like to answer to the attendee only.

Dismissing Questions

  1. As the host, co-host, or panelist, click Q&A in the webinar controls.
    windows-hostcontrols.png
  2. Hover over the question that you would like to dismiss and click Dismiss.
    windows-dismissquestion.gif

Reopening Dismissed Questions

  1. As the host, co-host, or panelist, click Q&A in the webinar controls.
    windows-hostcontrols.png
  2. Click the Dismissed tab.
    windows-dismissedquestions.png
  3. Find the question you would like to reopen and click Reopen Question.
    windows-reopenquestion.gif

Upvoted Q&A

Q&A that has been upvoted will automatically be sorted by number of upvotes. You can upvote a question by clicking the thumbs up.
windows-upvotedqa.png

Attendee Answered Q&A 

If you allow attendees to answer Q&A, the questions will still appear in the Open list, even if an attendee has commented on the question.

You can answer the question by choosing Answer Live or Type Answer

windows-attendeeanswered2.gif

 

  1. As the host, co-host, or panelist, click Q&A in the webinar controls.
    mac-hostcontrols.png
  2. Find the question you would like to answer.mac-answerquestion.png
    • Click Answer Live to answer the question out loud during the webinar.
    • Click Type Answer to type out your answer for the attendee.
      Type your answer and click Send.
      (Optional):Check Answer Privately before clicking send, if you would like to answer to the attendee only.

Dismissing Questions

  1. As the host, co-host, or panelist, click Q&A in the webinar controls.
    mac-hostcontrols.png
  2. Hover over the question that you would like to dismiss and click Dismiss.
    mac-dismissquestion.gif

Reopening Dismissed Questions

  1. As the host, co-host, or panelist, click Q&A in the webinar controls.
    mac-hostcontrols.png
  2. Click the Dismissed tab.
    mac-dismissedquestions.png
  3. Find the question you would like to reopen and click Reopen Question.
    mac-reopenquestion.gif

Upvoted Q&A

Q&A that has been upvoted will automatically be sorted by number of upvotes. You can upvote a question by clicking the thumbs up.
Screen_Shot_2018-07-26_at_3.08.53_PM.png

Attendee Answered Q&A 

If you allow attendees to answer Q&A, the questions will still appear in the Open list, even if an attendee has commented on the question.

You can answer the question by choosing Answer Live or Type Answer

mac-attendeeanswered.gif

 

Answering Questions

  1. As the host, co-host, or panelist, click Q&A in the webinar controls.linux-hostcontrols.png
  2. Find the question you would like to answer.
    linux-answer.png
    • Click Answer Live to answer the question out loud during the webinar.
    • Click Answer by Text to type out your answer for the attendee.
      Type your answer and click Send.
      (Optional): Check Answer Privately before clicking send, if you would like to answer to the attendee only.

Answering Questions

  1. As the host, co-host, or a panelist, tap Q&A.
    android-qa.png
  2. Find the question you would like to answer.
    android-answerquestion.png
    • Tap Answer Live to answer the question out loud during the webinar.
    • Tap Answer by Text to type out your answer for the attendee.
      Type your answer and tap Send.
      (Optional):Check Answer Privately before clicking send, if you would like to answer to the attendee only.

Dismissing Questions

  1. As the host, co-host, or a panelist, tap Q&A.
    android-qa.png
  2. Hold down on the question you want to dismiss until the options appear.
  3. Tap Dismiss.
    Screenshot_2018-07-26-15-25-48__1_.png

Reopening Dismissed Questions

  1. As the host, co-host, or a panelist, tap Q&A.
    android-qa.png
  2. Tap the Dismissed tab.
    android-dismissed.png
  3. Hold down on the question you want to reopen until the options appear.
  4. Tap Reopen.
    Screenshot_2018-07-26-15-26-02__1_.png

Upvoted Q&A

Q&A that has been upvoted will automatically be sorted by number of upvotes. You can upvote a question by tapping the thumbs up.
android-upvotedqa.png

Attendee Answered Q&A 

If you allow attendees to answer Q&A, the questions will still appear in open, even if an attendee has commented on the question.

You can answer the question by choosing Answer Live or Type Answer

Answering Questions

  1. As the host, co-host, or a panelist, tap Q&A.
    IMG_1338.PNG
  2. Find the question you would like to answer.
    IMG_1340.PNG
    • Tap Answer Live to answer the question out loud during the webinar.
    • Tap Answer by Text to type out your answer for the attendee.
      Type your answer and tap Send.
      (Optional):Check Answer Privately before clicking send, if you would like to answer to the attendee only.

Dismissing Questions

  1. As the host, co-host, or a panelist, tap Q&A.
    IMG_1338.PNG
  2. Swipe left on the question you want to dismiss.
    ios-dismissquestion.gif

Reopening Dismissed Questions

  1. As the host, co-host, or a panelist, tap Q&A.
    IMG_1338.PNG
  2. Tap the Dismissed tab.
    Screen_Shot_2018-07-26_at_2.44.11_PM.png
  3. Swipe left on the question you want to reopen.
    ios-reopenquestion.gif

Upvoted Q&A

Q&A that has been upvoted will automatically be sorted by number of upvotes. You can upvote a question by tapping the thumbs up.
upvotedqa.PNG

Attendee Answered Q&A 

If you allow attendees to answer Q&A, the questions will still appear in the Open list, even if an attendee has commented on the question.

You can answer the question by choosing Answer Live or Type Answer
ios-attendeeanswered.PNG

 



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