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Auto-answering invitations to meetings Follow

Overview

The auto-answer feature allows you to automatically answer group messaging invitations to meetings, from specified users. The auto-answer feature can be helpful in Zoom Rooms where you would like to automatically join a call without the need to accept or answer the invitation.

This article covers:

Prerequisites

  • Zoom desktop client
    • Windows: 5.2.2 (45108.0831) or higher
    • macOS: 5.2.2 (45106.0831) or higher
  • Zoom mobile app
    • iOS: 5.2.1 (44038.0816) or higher
  • Basic, Licensed, or On-Prem user

Enabling an auto-answer group in chat

For all members of your organization

To enable the Auto-Answer Group in Chat feature for all members of your organization:

  1. Sign in to the Zoom web portal as an admin with the privilege to edit account settings.
  2. In the navigation panel, click Account Management, then click Account Settings.
  3. Navigate to the Auto-answer group in chat option in the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
  4. (Optional) If you want to make this setting mandatory for all users in your account, click the Lock icon, and then click Lock to confirm the setting.

For all members of a group

  1. Sign in to the Zoom web portal as an administrator with the privilege to edit user groups.
  2. In the navigation panel, click User Management, then click Group Management.
  3. Click the name of the group, then click the Settings tab.
  4. Navigate to the Auto-answer group in chat option in the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.

    Note
    : If the option is grayed out,  it has been locked at the Account level, and needs to be changed at that level.
  5. (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting.

For your own use

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Settings
  3. Navigate to the Auto-answer group in chat option in the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.

    Note
    : If the option is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator.

Adding contacts to the auto-answer group

In order for the Zoom client to join meetings automatically when invited, the user who invites the contact must be a member of the auto-answer group. Follow the steps below to add a user to the group:

  1. Sign in to the Zoom desktop client.
  2. Click Contacts.
  3. Find the user to be added to the auto-answer chat group (scroll or search). Right-click the user and select Add to Auto Answer Group.

    A new group will show up in the contact's list called Auto Answer Group.

    Note: Invitations sent from this user will now automatically be accepted. There is no limit on a number of users added to the auto-answer group.

To remove a user from the auto-answer group:

  1. Right click on the user in the auto-answer group and click Remove from Auto Answer Group.

In order for the Zoom client to join meetings automatically when invited, the user who invites the contact must be a member of the auto-answer group. Follow the steps below to add a user to the group:

  1. Sign in to the Zoom mobile app.
  2. Tap Contacts.
  3. Find and select the user to be added to the auto-answer chat group (scroll or search).
  4. In the top-right corner of the contact's details page, tap the More (...) icon, and tap Enable Auto Accept Call

    Note: Invitations sent from this user will now automatically be accepted. There is no limit on a number of users added to the auto-answer group.

To remove a user from the auto-answer group:

  1. In the top-right corner of the contact's details page, tap the More (...) icon, and tap Disable Auto Accept Call.

In order for the Zoom client to join meetings automatically when invited, the user who invites the contact must be a member of the auto-answer group. Follow the steps below to add a user to the group:

  1. Sign in to the Zoom mobile app.
  2. Tap Contacts.
  3. Find and select the user to be added to the auto-answer chat group (scroll or search).
  4. In the top-right corner of the contact's details page, tap the More (...) icon, and tap Enable Auto Accept Call

    Note: Invitations sent from this user will now automatically be accepted. There is no limit on a number of users added to the auto-answer group.

To remove a user from the auto-answer group:

  1. In the top-right corner of the contact's details page, tap the More (...) icon, and tap Disable Auto Accept Call.