How to Use Auto-Answer Follow

Overview

The Auto-answer feature allows you to automatically answer Group Messaging invitations to meetings on a PC or Mac from specified users. The Auto-answer feature can be helpful in video conference rooms where you would like for the Zoom application to automatically join a call without the need to accept or answer the invitation.

Note:  After November 4, 2017 enabling Zoom features uses Tiered Settings. Previously configured settings for the Auto-Answer feature will continue to work in the same way. Changes made by an administrator might affect meetings and webinars that use this setting.

Prerequisites

  • Zoom client version 3.5 or higher
  • Pro, Business, Education, or API plan
  • You must be signed into your Zoom account on the Zoom client
  • Users must be added to the Auto-answer Group within Group Messaging

Enabling Auto-Answer Group in Chat
Enable in Account Settings

To enable the Auto-answer group in chat feature for all members of your organization:

  1. Sign into the Zoom web portal as an administrator with the privilege to edit Account settings, and click Account Settings.
  2. Navigate to the Auto-answer group in chat option on the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    Auto-Answer__Account_Group_Setting_.png
  3. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.

Enable in Group Settings

To enable the Auto-answer group feature for all members of a specific group:

  1. Sign into the Zoom web portal as an administrator with the privilege to edit User groups, and click Group Management.
  2. Click the name of the group, then click the Settings tab.
  3. Navigate to the Auto-answer group option on the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    Auto-Answer__Account_Group_Setting_.png
    Note:
    If the option is grayed out,  it has been locked at the Account level, and needs to be changed at that level.
  4. (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting.

Enable in Meeting Settings

To enable the Auto-answer group feature for your own use:

  1. Sign into the Zoom web portal and click My Meeting Settings (if you are an account administrator) or Meeting Settings (if you are an account member).
  2. Navigate to the Auto-answer group option on the Meeting tab and verify that the setting is enabled.
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    Auto-Answer__Meeting_Setting_.png
    Note:
    If the option is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator.

Adding Contacts to the Auto-Answer Group

In order for the Zoom client to join meetings automatically when invited, the user who invites the contact must be a member of the Auto-Answer Group in Group Messaging. Follow the steps below to add a user to the group:

  1. Sign into the Zoom client.
  2. Open the Group Messaging tab by clicking Contacts.
  3. Find the user to be added to the auto-answer chat group (scroll or search). Right-click the user and select Add to Auto-Answer Group.

Add_to_Auto-Answer_Group.png
A new group will show up in the contact's list called "Auto-Answer Group."

Auto-Answer_Group.png
To remove a user from the Auto-Answer Group, right click on the user in the Auto-Answer Group and click Remove from Auto Answer Group.
Remove_From_Auto_Answer_Group.png

Note: Invitations sent from this user via Group Messaging will now automatically be accepted. There is no limit on a number of users added to the auto-answer group.

Was this article helpful?
Have more questions? Submit a request
Powered by Zendesk