Cloud Recording Follow

Video

Published November 2016

Overview

Cloud recording is automatically enabled for all paid subscribers. When you record a meeting and choose Record to the Cloud, the video, audio, and chat text are recorded in the Zoom Cloud. The recording files can then be downloaded to a computer or streamed from a browser via HTML5 or Flash. To manage your recorded meetings or share a recording with others, log into your account and navigate to the My Recordings page.

Zoom also offers a second recording option, Local Recording. Local recording saves the recording files to your computer. Learn more about local recording.

This article covers:

Note:  After November 4, 2017 enabling Zoom features uses Tiered Settings. Previously configured settings for the Cloud Recording feature will continue to work in the same way. Changes made by an administrator might affect meetings and webinars that use this setting.

Prerequisites

  • A Cloud Recording add-on subscription plan
  • Pro license
  • Zoom Desktop Client for PC, Mac, or Linux version 3.5 or higher
  • Zoom mobile app for iOS and Android version 3.5 or higher

Storage and Playback/Download

  • The following goes over the amount of free storage capacity accounts are provided with
Plan Type Free Account Capacity
Pro 1 GB/Pro User
Business 1 GB/Pro User
Education 0.5 GB/Pro User
Zoom Rooms 1 GB/Zoom Room
  • An email alert will be sent to account Owner when usage is at 80% of the subscribed storage limit.
  • Pricing for additional storage is as follows:
Plan Storage Additional 1 GB
$40 per month 100 GB $1.5/GB
$100 per Month 500 GB $0.5/GB
$500 per Month 3 TB $0.1/GB

 

Enabling Cloud Recording

Types of Cloud Recording Files

You can configure the types of files that you would like to save with cloud recording, whether you enable it at an account, group, or user level.

  • Active Speaker - MP4 file with audio and video showing Active Speaker View. Learn more about Active Speaker view.
  • Gallery View - MP4 file with audio and video showing Gallery View. Learn more about Gallery View.
  • Audio Only - M4A file with a recording of the audio
  • Chat Text - Txt file with the transcript of chats within the meeting

Additional Cloud Recording Options

  • Add Timestamp to recording: Check this option to add a timestamp to your cloud recordings. The time will be shown in the host's timezone set on their Zoom profile
  • Record Thumbnails when sharing: Check this option to include a thumbnail of the active speaker when screen sharing. Gallery View recordings will only include a thumbnail of the active speaker during screensharing. It will not record multiple participants during a screenshare. 
  • Optimize the recording for 3rd party video editor: Check this option to generate your cloud recording video files with a standard format that is compatible with 3rd party video editors. This may increase file size. 
  • Audio Transcript: Check this option to automatically transcribe your cloud recordings. Learn more.

To enable cloud recording for all members of your organization:

  1. Sign into the Zoom web portal as an administrator with the privilege to edit Account settings, and click Account Settings.
  2. Navigate to the Recording tab and verify that the Cloud Recording setting is enabled.
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    CR_enabled.png
  3. (Optional) If you want to make this setting mandatory for all users in your account, click the lock icon, and then click Lock to confirm the setting.
    CR_Group_Enabled_locked.png

This will allow Pro users to enable Cloud Recording for their meetings.
*Note: account Admins and Owners can disable the download feature for recordings on the account by selecting "Disable Cloud Recording download" on the Account Management page.

To enable cloud recording for all members of a specific group:

  1. Sign into the Zoom web portal as an administrator with the privilege to edit User groups, and click Group Management.
  2. Click the name of the group, then click the Settings tab.
  3. Navigate to the Recording tab and verify that the Cloud recording setting is enabled.
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    (add the screenshot that shows the setting enabled)
    Note: If the option is grayed out,  it has been locked at the Account level, and needs to be changed at that level.
    CR_enabled.png
  4. (Optional) If you want to make this setting mandatory for all users in this group, click the lock icon, and then click Lock to confirm the setting

CR_Group_Enabled.png

To enable cloud recording for your own use:

  1. Sign into the Zoom web portal and click My Meeting Settings (if you are an account administrator) or Meeting Settings (if you are an account member).
  2. Navigate to the Recording tab and verify that the Cloud Recording setting is enabled.
    If the setting is disabled, click the Status toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.
    CloudRec_User_enable.pngNote: If the option is grayed out, it has been locked at either the Group or Account level, and you will need to contact your Zoom administrator.

Starting a Cloud Recording

To record a meeting to the cloud:

  1. Start a meeting
  2. Select the Record button in the Zoom toolbar
  3. Select "Start Cloud Recording"
  4. To stop the recording press Stop Recording or end the meeting

Once the recording has been stopped, the recording must be processed before viewing. Zoom will send an email to the host email address when the process is completed.

For recording on mobile, please see How Do I Record on Mobile Devices?

Viewing Cloud Recordings

The recorded meeting can be seen by logging in to your account and selecting the My Recordings page.

  • If your meeting has not finished converting, the recording will show in the list, but you will see a "Processing Recording..." message indicating that it is still processing

Once the process is completed, you will be able to Play, Share, Download or Delete your cloud recording.

Click the meeting topic title to display the files of the recorded data. The following files are available, depending on the options you have enabled:

  • Recording -  MP4 file with audio and video showing Active View
  • Gallery View -  MP4 file with audio and video showing Gallery View
  • Audio Only -  M4A file with a recording of the audio
  • In-Meeting Chat - Text file with the transcript of chats within the meeting

Click a file to play the recording or see the text of the chat. You can also download a file to your computer, share a link to the recording with others, or delete a file. If you want to trim the recording to 

If you want to trim the recording of a shared video so that it starts and ends at the times you specify, you can set a playback range. See Cloud Recording Playback for details.

Protecting Cloud Recordings

If you wish to limit the access to download/viewing your cloud recording, you can password protect the recording.

  1. Select the Topic link on your My Recordings page
  2. Select the Share link under the recording you wish to password protect



  3. Check the Enable Access Password checkbox, enter the password you wish to use, and press Save

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